Burst SMS + Groove Integration

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Create Your Own Burst SMS & Groove Integration Without Any Code

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2. Select what action you want to automate

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SMS sent in Burst SMS
Triggers the automation whenever an SMS is sent
SMS received on virtual mobile number in Burst SMS
Triggers the automation whenever an SMS is received to a virtual mobile number
Instant
Contact added to list in Burst SMS
Triggers the automation whenever a contact is added to a list
Instant
Delivery report received in Burst SMS
Triggers the automation whenever a delivery report is received
Instant
Link hit in Burst SMS
Triggers the automation whenever a link is clicked
Instant
Agent is created in Groove
Triggers the automation whenever a new agent is created
Agent has replied in Groove
Triggers the automation whenever an agent replies
Instant
Agent is invited in Groove
Triggers the automation whenever any agent is invited
Instant
Agent is archived in Groove
Triggers the automation whenever an agent is archived
Instant
Ticket is closed in Groove
Triggers the automation whenever a ticket is closed
Instant
Ticket is started in Groove
Triggers the automation whenever a ticket is marked as started
Instant
Ticket is opened in Groove
Triggers the automation whenever a ticket is opened
Instant
Ticket is assigned in Groove
Triggers the automation whenever a ticket is assigned to a team member
Instant
Ticket is moved in Groove
Triggers the automation whenever a ticket is moved with
Instant
Ticket priority is changed in Groove
Triggers the automation whenever the priority of a ticket is updated
Instant
Ticket is tagged in Groove
Triggers the automation whenever a ticket is tagged
Instant
Ticket is deleted in Groove
Triggers the automation whenever a ticket is deleted
Instant
Ticket is state changed in Groove
Triggers the automation whenever the state of a ticket changes
Instant
Customer is added in Groove
Triggers the automation whenever a new customer is added
Instant
Customer is replied in Groove
Triggers the automation whenever a customer receives a reply
Instant
Note is added in Groove
Triggers the automation whenever a new note is created
Instant

Send SMS to list in Burst SMS
Automatically sends a text message to a list of recipients
Send SMS in Burst SMS
Automatically sends a text message to particular recipients
Get SMS activity in Burst SMS
Automatically retrieves the latest SMS activity from the device
Get SMS info in Burst SMS
Automatically retrieves information from incoming SMS messages
Add contact to list in Burst SMS
Automatically adds a new contact to a list
Delete contact in Burst SMS
Automatically removes a contact from the address book
Search contact in Burst SMS
Automatically finds and retrieves contact information
Update contact in Burst SMS
Automatically updates contact information with new details
Get message report in Burst SMS
Automatically retrieves a detailed report of messages
Format number in Burst SMS
Automatically format a number in a particular way
Create ticket in Groove
Automatically generates a new ticket
Search ticket assignee in Groove
Automatically searches for the assignee of a ticket
Search state of ticket in Groove
Automatically searches for the state of a ticket
Update ticket state in Groove
Automatically updates the state of a ticket
Update ticket assignee in Groove
Automatically reassigns a ticket to a new assignee
Update ticket assigned group in Groove
Automatically updates the group assigned to a ticket based on particular criteria
Add tag to a ticket in Groove
Automatically adds a tag to a ticket for better organization and tracking
Replace all tags to a ticket in Groove
Automatically replaces all tags associated with a ticket
Search customer by email in Groove
Automatically searches for a customer by their email address
Create group in Groove
Automatically creates a new group based on particular criteria
Search agent by email in Groove
Automatically searches for an agent by email address

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You Can Also Connect Burst SMS or Groove With 1200+ Other Apps

Burst SMS is an easy to use online text messaging application. Our API allows you to send unlimited messages at no extra cost, ensuring that you never have to worry about your message limit again.

See Burst SMS Integrations

Groove is a simple helpdesk for SaaS and eCommerce businesses. It helps you manage all your customer support requests in one place and provide better customer support, improving your overall business.

See Groove Integrations