Groove + Razorpay Integration

Integrate Groove to Razorpay in one click, or tell Integrately AI how you want each customer handled. Capture customer details, create matching customers in Razorpay, log the updates, and trigger downstream notifications automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Groove
    Agent is created in Groove
  • Groove
    Agent has replied in Groove Instant
  • Groove
    Agent is invited in Groove Instant
  • Groove
    Agent is archived in Groove Instant
  • Groove
    Ticket is closed in Groove Instant
  • Groove
    Ticket is started in Groove Instant
  • Groove
    Ticket is opened in Groove Instant
  • Groove
    Ticket is assigned in Groove Instant
  • Groove
    Ticket is moved in Groove Instant
  • Groove
    Ticket priority is changed in Groove Instant
  • Groove
    Ticket is tagged in Groove Instant
  • Groove
    Ticket is deleted in Groove Instant
  • Groove
    Ticket is state changed in Groove Instant
  • Groove
    Customer is added in Groove Instant
  • Groove
    Customer is replied in Groove Instant
  • Groove
    Note is added in Groove Instant
  • Razorpay
    Payment is captured in Razorpay Instant
  • Razorpay
    Payment is failed in Razorpay Instant
  • Razorpay
    Order is paid in Razorpay Instant
  • Razorpay
    Payment link is paid in Razorpay Instant
  • Razorpay
    Payment is authorized in Razorpay Instant
  • Razorpay
    Invoice is partially paid in Razorpay Instant
  • Razorpay
    Refund is processed in Razorpay Instant
  • Razorpay
    Invoice is expired in Razorpay Instant
  • Razorpay
    Payment link is expired in Razorpay Instant
  • Razorpay
    Payment Link is cancelled in Razorpay Instant
  • Razorpay
    Payment is dispute created in Razorpay Instant
  • Razorpay
    Refund speed is changed in Razorpay Instant
  • Razorpay
    Payment link is partially paid in Razorpay Instant
  • Razorpay
    Payment dispute lost in Razorpay Instant
  • Razorpay
    Payment dispute won in Razorpay Instant
  • Razorpay
    Payment dispute closed in Razorpay Instant
  • Razorpay
    Invoice is paid in Razorpay Instant
  • Razorpay
    Refund is created in Razorpay Instant
Arrow Right
2.
  • Groove
    Create ticket in Groove
  • Groove
    Search ticket assignee in Groove
  • Groove
    Search state of ticket in Groove
  • Groove
    Update ticket state in Groove
  • Groove
    Update ticket assignee in Groove
  • Groove
    Update ticket assigned group in Groove
  • Groove
    Add tag to a ticket in Groove
  • Groove
    Replace all tags to a ticket in Groove
  • Groove
    Search customer by email in Groove
  • Groove
    Create group in Groove
  • Groove
    Search agent by email in Groove
  • Razorpay
    Create customer in Razorpay
  • Razorpay
    Update customer in Razorpay
  • Razorpay
    Create payment Link in Razorpay
  • Razorpay
    Create order in Razorpay
  • Razorpay
    Update order in Razorpay
  • Razorpay
    Get order by id in Razorpay
  • Razorpay
    Create invoice in Razorpay
  • Razorpay
    Get invoice by id in Razorpay
  • Razorpay
    Create subscription in Razorpay
  • Razorpay
    Update subscription in Razorpay
  • Razorpay
    Create plan in Razorpay
  • Razorpay
    Create item in Razorpay
  • Razorpay
    Update item in Razorpay

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Ready Workflows Ready Workflows for Groove + Razorpay Integration

Capture customer profiles, process payments, create orders, and sync records, all in just one click.

Most popular automationmost-popular-automations
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Connect more apps to your Groove + Razorpay flow

Notify support teams on messaging apps, log transactions in spreadsheets, and manage tasks across your workspace. Pick a combination and activate it in one click.

Groove
Razorpay
+
ShopifyShopify (3)
+
MailchimpMailchimp (2)
+
SlackSlack (2)
+
Google SheetsGoogle Sheets (2)
+
ZoomZoom (2)
+
NotionNotion (2)
G
R
S
Create a Razorpay customer and a Shopify customer when a new customer is added in Groove
New Groove customers immediately receive profiles in Razorpay and Shopify without any manual data entry.
R
G
S
Create a Groove ticket and a Shopify order when a Razorpay payment is captured
Captured payments automatically generate support tickets in Groove and new orders in Shopify.
G
R
S
Update a Shopify order when a Groove ticket state changes and a Razorpay refund is processed
Ticket updates and refunded payments automatically adjust the corresponding order details in Shopify.

Supported triggers and actions for Groove and Razorpay

Mix and match to build the exact automation you need

Groove
Groove Triggers & Actions
Agent is created in Groove
Triggers the automation when a new agent is created
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Instant
Agent has replied in Groove
Triggers the automation when an agent replies
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Instant
Agent is invited in Groove
Triggers the automation when any agent is invited
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Instant
Agent is archived in Groove
Triggers the automation when an agent is archived
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Instant
Ticket is closed in Groove
Triggers the automation when a ticket is closed
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Instant
Ticket is started in Groove
Triggers the automation when a ticket is marked as started
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Instant
Ticket is opened in Groove
Triggers the automation when a ticket is opened
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Instant
Ticket is assigned in Groove
Triggers the automation when a ticket is assigned to a team member
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Instant
Ticket is moved in Groove
Triggers the automation when a ticket is moved with
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Instant
Ticket priority is changed in Groove
Triggers the automation when the priority of a ticket is updated
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Instant
Ticket is tagged in Groove
Triggers the automation when a ticket is tagged
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Instant
Ticket is deleted in Groove
Triggers the automation when a ticket is deleted
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Instant
Ticket is state changed in Groove
Triggers the automation when the state of a ticket changes
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Instant
Customer is added in Groove
Triggers the automation when a new customer is added
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Instant
Customer is replied in Groove
Triggers the automation when a customer receives a reply
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Instant
Note is added in Groove
Triggers the automation when a new note is created
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Create ticket in Groove
Generates a new ticket
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Search ticket assignee in Groove
Searches for the assignee of a ticket
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Search state of ticket in Groove
Searches for the state of a ticket
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Update ticket state in Groove
Updates the state of a ticket
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Update ticket assignee in Groove
Reassigns a ticket to a new assignee
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Update ticket assigned group in Groove
Updates the group assigned to a ticket based on particular criteria
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Add tag to a ticket in Groove
Adds a tag to a ticket for better organization and tracking
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Replace all tags to a ticket in Groove
Replaces all tags associated with a ticket
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Search customer by email in Groove
Searches for a customer by their email address
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Create group in Groove
Creates a new group based on particular criteria
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Search agent by email in Groove
Searches for an agent by email address
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Razorpay
Razorpay Triggers & Actions
Instant
Payment is captured in Razorpay
Triggers the automation when a payment is captured
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Instant
Payment is failed in Razorpay
Triggers the automation when a payment fails
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Instant
Order is paid in Razorpay
Triggers the automation when payment is made for any order
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Instant
Payment link is paid in Razorpay
Triggers the automation when payment is successfully made using a link
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Instant
Payment is authorized in Razorpay
Triggers the automation when a payment is authorized
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Instant
Invoice is partially paid in Razorpay
Triggers the automation when an invoice is partially paid
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Instant
Refund is processed in Razorpay
Triggers the automation when a refund is processed
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Instant
Invoice is expired in Razorpay
Triggers the automation when the validity of an invoice expires
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Instant
Payment link is expired in Razorpay
Triggers the automation when a payment link expires
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Instant
Payment Link is cancelled in Razorpay
Triggers the automation when a payment link is cancelled
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Instant
Payment is dispute created in Razorpay
Triggers the automation when a payment dispute is created
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Instant
Refund speed is changed in Razorpay
Triggers the automation when the refund speed is changed
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Instant
Payment link is partially paid in Razorpay
Triggers the automation when a payment link is paid
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Instant
Payment dispute lost in Razorpay
Triggers the automation when a payment dispute is lost
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Instant
Payment dispute won in Razorpay
Triggers the automation when a payment dispute is won
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Instant
Payment dispute closed in Razorpay
Triggers the automation when a payment dispute is resolved and closed
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Instant
Invoice is paid in Razorpay
Triggers the automation when an invoice is marked as paid
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Instant
Refund is created in Razorpay
Triggers the automation when a refund is initiated
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Create customer in Razorpay
Adds a new customer to the database
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Update customer in Razorpay
Updates a customer's information
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Create payment Link in Razorpay
Generates secure payment links for customers to make transactions
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Create order in Razorpay
Creates a new order
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Update order in Razorpay
Updates the status and details of an existing order
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Get order by id in Razorpay
Retrieves an order by its id
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Create invoice in Razorpay
Generates invoices for sales transactions
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Get invoice by id in Razorpay
Retrieves a invoice using its id
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Create subscription in Razorpay
Enrolls users in a subscription service
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Update subscription in Razorpay
Updates the subscription details
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Create plan in Razorpay
Generates a new plan based on user input
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Create item in Razorpay
Generates a new item
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Update item in Razorpay
Updates an item with new information
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What can you automate with Groove + Razorpay?

Connect your helpdesk and payment gateway to eliminate manual data entry and streamline customer workflows.

What you can automate?
🔄
Sync customer profiles across support and billing
Automatically create matching customer records in Razorpay whenever a new customer is added in Groove. Keep your billing database fully aligned with your helpdesk contacts.
📝
Capture every submitted payment and ticket field
Map all available transaction and support ticket details directly into your destination records. Ensure no critical customer data gets left behind during transfers.
🔔
Notify your team the moment payments occur
Send instant alerts to your team channels whenever a payment is captured or a ticket state changes. Keep staff informed without manual status checks.
🔀
Route workflows based on transaction status
Trigger specific actions depending on whether a payment is successful, failed, or disputed. Direct your operational response according to real-time events.
🔄
Keep records updated as ticket states change
Automatically update corresponding records whenever a ticket is closed, moved, or modified in Groove. Maintain absolute accuracy across your entire stack.
🔍
Search and update existing customer profiles
Look up existing records by email before creating entries to prevent duplicate profiles. Keep your database clean and organized automatically.
💳
Manage refunds and subscription updates smoothly
Handle refund events and subscription changes by automatically updating corresponding tickets and customer accounts. Keep billing and support records perfectly matched.
🌐
Extend your workflow to external business tools
Connect your core Groove and Razorpay workflow to popular apps like Slack, Google Sheets, and Shopify. Build multi-step pipelines tailored to your exact operational needs.
And much more...

Who is Groove + Razorpay integration for?

Support managers, finance leads, and ecommerce business owners use this integration to keep customer helpdesk records, payment transactions, and workspace data completely synchronized across systems.

Finance managers
Finance managers
Customer support leads
Customer support leads
Client success managers
Client success managers
Operations coordinators
Operations coordinators
Account executives
Account executives
Data analysts
Data analysts
📈
Finance managers
You're tracking payment transactions across accounts but your revenue logs only update when someone manually exports payment data, so the financial summaries you're reviewing against are always a few hours behind — with this integration, every captured payment registers instantly and your ledger stays current.
Customer support leads
You manage incoming client inquiries in your helpdesk but billing events happen in your gateway without team alerts, so urgent payment issues get discovered too late — with this integration, every transaction event creates immediate helpdesk visibility and your support team responds faster.
🤝
Client success managers
You need to report on customer onboarding and account status to stakeholders, but compiling ticket records and payment histories by hand introduces frustrating delays — with this integration, customer data flows automatically and your progress reports stay accurate.
🔄
Operations coordinators
You handle high volumes of customer accounts and support tickets daily, but manual data entry between systems causes recurring bottlenecks — with this integration, customer records and payments sync effortlessly and your workflow runs without manual friction.
🎯
Account executives
You depend on support and billing handoffs to manage client accounts, but delayed updates leave you unaware of recent payment issues before client calls — with this integration, account statuses update automatically and your team enters every conversation fully prepared.
📊
Data analysts
You rely on clean audit trails and historical records for business reporting, but manual tracking leaves noticeable gaps between support tickets and transactions — with this integration, every record maps reliably and your audit history remains complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Groove + Razorpay

Build and manage your Groove + Razorpay automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Groove + Razorpay with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Groove to Razorpay?
Frequently Asked Questions
You can connect Groove to Razorpay instantly using 1-click ready workflows or Integrately AI. Simply pick a pre-built template, link your accounts, and start automating your support and payment workflows.
Can I automatically create a Razorpay customer when a new customer is added in Groove?
Frequently Asked Questions
Can I connect Groove, Razorpay, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Groove and Razorpay?
Frequently Asked Questions
How does Groove handle customer data during automation?
Frequently Asked Questions
How does Razorpay handle payment capture events in workflows?
Frequently Asked Questions
Do I need coding skills to automate Groove and Razorpay?
Frequently Asked Questions
Is the Groove and Razorpay integration free?
Frequently Asked Questions
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You Can Also Connect Groove or Razorpay With 1500+ Other Apps

Groove
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Razorpay
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Sync Razorpay with accounting, invoicing, and reporting platforms to keep financial transactions working across your stack.
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