Front + Groove Integration

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Create Your Own Front & Groove Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Inbound message is received in Front
Triggers the automation whenever a new message is received
Instant
Message delivery is failed in Front
Triggers the automation whenever a message delivery fails
Instant
Outbound reply is sent (existing conversation) in Front
Triggers the automation whenever an outbound reply is sent to an existing conversation
Instant
Outbound message is sent (new conversation) in Front
Triggers the automation whenever a new conversation is initiated
Instant
Tag is added in Front
Triggers the automation whenever a tag is added
Instant
Tag is removed in Front
Triggers the automation whenever a tag is added
Instant
Comment is added in Front
Triggers the automation whenever a comment is added
Instant
Conversation is moved in Front
Triggers the automation whenever a conversation is moved
Instant
Conversation is reopened in Front
Triggers the automation whenever a closed conversation is re-opened
Instant
Conversation is archived in Front
Triggers the automation whenever a conversation is archived
Instant
Conversation is deleted in Front
Triggers the automation whenever any conversation is removed from the system
Instant
Conversation is restored in Front
Triggers the automation whenever a closed conversation is re-opened
Instant
Teammate is mentioned in Front
Triggers the automation whenever someone mentions a teammate
Instant
Assignee is changed in Front
Triggers the automation whenever the assignee of a task is changed
Instant
Agent is created in Groove
Triggers the automation whenever a new agent is created
Agent has replied in Groove
Triggers the automation whenever an agent replies
Instant
Agent is invited in Groove
Triggers the automation whenever any agent is invited
Instant
Agent is archived in Groove
Triggers the automation whenever an agent is archived
Instant
Ticket is closed in Groove
Triggers the automation whenever a ticket is closed
Instant
Ticket is started in Groove
Triggers the automation whenever a ticket is marked as started
Instant
Ticket is opened in Groove
Triggers the automation whenever a ticket is opened
Instant
Ticket is assigned in Groove
Triggers the automation whenever a ticket is assigned to a team member
Instant
Ticket is moved in Groove
Triggers the automation whenever a ticket is moved with
Instant
Ticket priority is changed in Groove
Triggers the automation whenever the priority of a ticket is updated
Instant
Ticket is tagged in Groove
Triggers the automation whenever a ticket is tagged
Instant
Ticket is deleted in Groove
Triggers the automation whenever a ticket is deleted
Instant
Ticket is state changed in Groove
Triggers the automation whenever the state of a ticket changes
Instant
Customer is added in Groove
Triggers the automation whenever a new customer is added
Instant
Customer is replied in Groove
Triggers the automation whenever a customer receives a reply
Instant
Note is added in Groove
Triggers the automation whenever a new note is created
Instant

Import message in Front
Automatically transferring messages or data from one source to another
Send message in Front
Automatically deliver a message to a designated recipient
Send reply in Front
Automatically sends a reply
Create contact in Front
Automatically adds a new contact to the database
Update contact in Front
Automatically updates contact information with new details
Search contact in Front
Automatically finds and retrieves contact information
Update conversation in Front
Automatically updates the ongoing conversation with new information or updates
Create ticket in Groove
Automatically generates a new ticket
Search ticket assignee in Groove
Automatically searches for the assignee of a ticket
Search state of ticket in Groove
Automatically searches for the state of a ticket
Update ticket state in Groove
Automatically updates the state of a ticket
Update ticket assignee in Groove
Automatically reassigns a ticket to a new assignee
Update ticket assigned group in Groove
Automatically updates the group assigned to a ticket based on particular criteria
Add tag to a ticket in Groove
Automatically adds a tag to a ticket for better organization and tracking
Replace all tags to a ticket in Groove
Automatically replaces all tags associated with a ticket
Search customer by email in Groove
Automatically searches for a customer by their email address
Create group in Groove
Automatically creates a new group based on particular criteria
Search agent by email in Groove
Automatically searches for an agent by email address

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Want to automate something else in your workflow?

You Can Also Connect Front or Groove With 1200+ Other Apps

Front makes it easy for everyone on your team to stay on top of customer conversations. With Front you can see all customer messages in one place, whether they come from email, messaging or social media channels.

See Front Integrations

Groove is a simple helpdesk for SaaS and eCommerce businesses. It helps you manage all your customer support requests in one place and provide better customer support, improving your overall business.

See Groove Integrations