Crisp + Groove Integration

Connect Crisp to Groove - Automate your workflows in 1-click

Leverage Crisp automations to personalize customer journeys, automate email marketing communications, and resolve customer queries faster. With Groove automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Get the best of both with Integrately’s Crisp + Groove integration.

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Ready Workflows For Crisp + Groove Integration

Just click on the workflow you want to automate

Create Groove ticket for new Crisp contact

Crisp + Groove Integration

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Create Your Own Crisp & Groove Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Contact is created in Crisp
Triggers the automation whenever a new contact is created
Instant
Contact is updated in Crisp
Triggers the automation whenever a contact is updated
Instant
Message is received in Crisp
Triggers the automation whenever a new message is received
Instant
Conversation session is updated in Crisp
Triggers the automation whenever a conversation session is updated
Instant
Conversation custom data is updated in Crisp
Triggers the automation whenever custom data is updated during a conversation
Instant
Conversation status is changed in Crisp
Triggers the automation whenever there is a change in the conversation status
Instant
Message is sent in Crisp
Triggers the automation whenever a new message is sent
Instant
Conversation is created in Crisp
Triggers the automation whenever a new conversation is created
Instant
Agent is created in Groove
Triggers the automation whenever a new agent is created
Agent has replied in Groove
Triggers the automation whenever an agent replies
Instant
Agent is invited in Groove
Triggers the automation whenever any agent is invited
Instant
Agent is archived in Groove
Triggers the automation whenever an agent is archived
Instant
Ticket is closed in Groove
Triggers the automation whenever a ticket is closed
Instant
Ticket is started in Groove
Triggers the automation whenever a ticket is marked as started
Instant
Ticket is opened in Groove
Triggers the automation whenever a ticket is opened
Instant
Ticket is assigned in Groove
Triggers the automation whenever a ticket is assigned to a team member
Instant
Ticket is moved in Groove
Triggers the automation whenever a ticket is moved with
Instant
Ticket priority is changed in Groove
Triggers the automation whenever the priority of a ticket is updated
Instant
Ticket is tagged in Groove
Triggers the automation whenever a ticket is tagged
Instant
Ticket is deleted in Groove
Triggers the automation whenever a ticket is deleted
Instant
Ticket is state changed in Groove
Triggers the automation whenever the state of a ticket changes
Instant
Customer is added in Groove
Triggers the automation whenever a new customer is added
Instant
Customer is replied in Groove
Triggers the automation whenever a customer receives a reply
Instant
Note is added in Groove
Triggers the automation whenever a new note is created
Instant

Create contact in Crisp
Automatically adds a new contact to the database
Search contact in Crisp
Automatically finds and retrieves contact information
Update contact in Crisp
Automatically updates contact information with new details
Add a user event in Crisp
Automatically adds a new user event
Search conversation in Crisp
Automatically searches for keywords within a conversation
Set contact custom data in Crisp
Automatically sets custom data for a contact
Create ticket in Groove
Automatically generates a new ticket
Search ticket assignee in Groove
Automatically searches for the assignee of a ticket
Search state of ticket in Groove
Automatically searches for the state of a ticket
Update ticket state in Groove
Automatically updates the state of a ticket
Update ticket assignee in Groove
Automatically reassigns a ticket to a new assignee
Update ticket assigned group in Groove
Automatically updates the group assigned to a ticket based on particular criteria
Add tag to a ticket in Groove
Automatically adds a tag to a ticket for better organization and tracking
Replace all tags to a ticket in Groove
Automatically replaces all tags associated with a ticket
Search customer by email in Groove
Automatically searches for a customer by their email address
Create group in Groove
Automatically creates a new group based on particular criteria
Search agent by email in Groove
Automatically searches for an agent by email address

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in $19.⁹⁹

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Integrate Crisp & Groove In 1 Click
And Save Time & Money Both

Integrately is the only automation solution you will ever need. With 1200+ apps and 20 million+ ready 1-click automations, Integrately can automate almost any task from your workflow. Plus, our AI automation builder and 24/5 live chat support make it easy to get started. To top it off, you get a free forever plan. Sign up for Integrately now & start automating!

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You Can Also Connect Crisp or Groove With 1200+ Other Apps

Crisp is a unified communication platform that offers live chat, email, messenger, SMS and Twitter all on one interface. The app helps enterprises improve customer engagement through a coordinated effort of their entire support team.

See Crisp Integrations

Groove is a simple helpdesk for SaaS and eCommerce businesses. It helps you manage all your customer support requests in one place and provide better customer support, improving your overall business.

See Groove Integrations