SolarWinds Service Desk + Groove Integration
Integrate Groove to SolarWinds Service Desk in one click, or tell Integrately AI how you want each ticket handled. Log new support requests, create IT incidents, update assignees, and alert your team automatically.
Free forever.Use premium features free for 14 days.1.
User is created in SolarWinds Service Desk- Incident is created in SolarWinds Service Desk
- Risk is created in SolarWinds Service Desk
- Solution is created in SolarWinds Service Desk
- Change is created in SolarWinds Service Desk
- Contract is created in SolarWinds Service Desk
- Hardware is created in SolarWinds Service Desk
- Problem is created in SolarWinds Service Desk
- Task is created in SolarWinds Service Desk
- Asset is created in SolarWinds Service Desk
- Release is created in SolarWinds Service Desk
Agent is created in Groove- Agent has replied in Groove Instant
- Agent is invited in Groove Instant
- Agent is archived in Groove Instant
- Ticket is closed in Groove Instant
- Ticket is started in Groove Instant
- Ticket is opened in Groove Instant
- Ticket is assigned in Groove Instant
- Ticket is moved in Groove Instant
- Ticket priority is changed in Groove Instant
- Ticket is tagged in Groove Instant
- Ticket is deleted in Groove Instant
- Ticket is state changed in Groove Instant
- Customer is added in Groove Instant
- Customer is replied in Groove Instant
- Note is added in Groove Instant
2.
- Create incident in SolarWinds Service Desk
- Create solution in SolarWinds Service Desk
- Create contract in SolarWinds Service Desk
- Create hardware in SolarWinds Service Desk
- Create problem in SolarWinds Service Desk
- Create change in SolarWinds Service Desk
- Create asset in SolarWinds Service Desk
- Create user in SolarWinds Service Desk
- Create release in SolarWinds Service Desk
- Create ticket in Groove
- Search ticket assignee in Groove
- Search state of ticket in Groove
- Update ticket state in Groove
- Update ticket assignee in Groove
- Update ticket assigned group in Groove
- Add tag to a ticket in Groove
- Replace all tags to a ticket in Groove
- Search customer by email in Groove
- Create group in Groove
- Search agent by email in Groove
Trusted by experts at...
Ready Workflows for SolarWinds Service Desk + Groove Integration
Track support requests, create corresponding IT incidents, update ticket statuses, notify technicians, and manage assets, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Groove + SolarWinds Service Desk flow
Send instant notifications to messaging channels, log data in cloud storage, and sync records across your entire service stack. Pick a combination and activate it in one click.
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Slack (5)
Slack (5) +
Jira Software Cloud (4)
Jira Software Cloud (4) +
Zendesk (4)
Zendesk (4) +
Salesforce (4)
Salesforce (4) +
Google Drive (4)
Google Drive (4) +
Confluence (4)
Confluence (4) G
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When a ticket is opened in Groove, create a SolarWinds Service Desk incident and notify your support team in Slack.
New Groove tickets immediately generate a SolarWinds Service Desk incident while alerting your Slack support channel, keeping IT and customer service aligned.
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When a Groove ticket priority changes, update the SolarWinds Service Desk incident and notify the escalation team in Slack.
Urgent ticket updates in Groove instantly adjust your SolarWinds Service Desk incidents and post an alert in Slack.
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Create a SolarWinds Service Desk task for every Groove customer reply, and confirm it in Slack.
Customer replies in Groove automatically generate follow-up tasks in SolarWinds Service Desk and post confirmation in Slack.
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When a SolarWinds Service Desk problem is created, add a note in Groove and post the update in Slack.
New IT problems logged in SolarWinds Service Desk automatically add context notes in Groove and notify your team in Slack.
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Use ChatGPT to summarise every new Groove customer message, create a SolarWinds Service Desk incident, and post the brief in Slack.
ChatGPT generates concise summaries of incoming Groove messages, creating structured SolarWinds Service Desk incidents and Slack briefs.
Supported triggers and actions for SolarWinds Service Desk and Groove
Mix and match to build the exact automation you need
SolarWinds Service Desk Triggers & Actions
User is created in SolarWinds Service Desk
Triggers the automation when a new user is created
Try it → Incident is created in SolarWinds Service Desk
Triggers the automation when an incident is created
Try it → Solution is created in SolarWinds Service Desk
Triggers the automation when a solution is created
Try it → Change is created in SolarWinds Service Desk
Triggers the automation when a particular change occurs
Try it → Contract is created in SolarWinds Service Desk
Triggers the automation when a new contract is created
Try it → Hardware is created in SolarWinds Service Desk
Triggers the automation when new hardware is created
Try it → Problem is created in SolarWinds Service Desk
Triggers the automation when a new problem is created
Try it → Task is created in SolarWinds Service Desk
Triggers the automation when a new task is created
Try it → Asset is created in SolarWinds Service Desk
Triggers the automation when a new asset is created
Try it → Release is created in SolarWinds Service Desk
Triggers the automation when a new released is created
Try it → Groove Triggers & Actions
Instant
Ticket is started in Groove
Triggers the automation when a ticket is marked as started
Try it → Instant
Ticket is assigned in Groove
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket priority is changed in Groove
Triggers the automation when the priority of a ticket is updated
Try it → Instant
Ticket is state changed in Groove
Triggers the automation when the state of a ticket changes
Try it → Instant
Customer is replied in Groove
Triggers the automation when a customer receives a reply
Try it → What can you automate with Groove + SolarWinds Service Desk?
Streamline your customer support and IT service management workflows with powerful automated triggers and actions.
🎫
Sync support tickets into IT incidents instantly
Automatically create a SolarWinds Service Desk incident the moment a customer opens a new ticket in Groove. Eliminate manual data entry and ensure IT teams receive instant notification of customer issues.
📋
Capture every submitted field and note
Map customer names, subjects, descriptions, and priority levels directly from Groove into SolarWinds Service Desk fields. Maintain complete context across both platforms without retyping data.
🔔
Alert technicians the second issues arrive
Trigger immediate notifications in your team communication channels whenever a high-priority Groove ticket generates a new SolarWinds Service Desk incident.
🔀
Route urgent requests based on ticket priority
Set conditional rules to create high-priority SolarWinds Service Desk incidents for urgent Groove tickets while routing standard inquiries to routine queues automatically.
🔄
Keep incident statuses updated in real time
Automatically update SolarWinds Service Desk incident states whenever customer support agents change ticket statuses or add notes in Groove.
🔍
Prevent duplicate records and searches
Automatically search existing assignees and customer emails before creating new records in SolarWinds Service Desk, keeping your database clean and organized.
✅
Handle ticket resolution and closures seamlessly
Mark SolarWinds Service Desk incidents as resolved or closed the moment support agents close the corresponding ticket in Groove.
🌐
Extend your workflow to team collaboration apps
Connect your Groove and SolarWinds Service Desk flow with Slack, Jira Software Cloud, or Google Drive to keep all departments aligned on customer issues.
And much more...
Who is Groove + SolarWinds Service Desk integration for?
IT support managers, helpdesk technicians, and customer service leads eliminate manual ticket handoffs and maintain accurate service records.
IT support managers
Helpdesk technicians
Customer support leads
Operations directors
IT administrators
Customer success managers
📈
IT support managers
You're reviewing helpdesk analytics and incident reports, but your metrics are always delayed because agents manually copy data between Groove and SolarWinds Service Desk — with this integration, every new ticket instantly creates a tracked incident and your reporting data stays completely current.
⚡
Helpdesk technicians
You need to resolve critical technical issues right away, but urgent Groove customer requests sit unnoticed in your queue until someone manually flags them — with this integration, priority tickets generate instant SolarWinds Service Desk incidents and your team acts without delay.
🤝
Customer support leads
You answer to stakeholders who want clear visibility into escalated IT requests, but your helpdesk tools operate in separate silos — this integration means every Groove customer inquiry links directly to a SolarWinds Service Desk task so progress is always transparent.
📊
Operations directors
The volume of daily customer requests is too high for anyone to keep up by hand, resulting in missed SLAs and inconsistent follow-ups — automating both apps means high-volume tickets flow seamlessly into SolarWinds Service Desk without manual bottlenecks.
⚙️
IT administrators
You own the technical setup and depend on support agents to hand over complete ticket details before you can investigate hardware or software problems — automating both apps means every asset and incident is created with accurate Groove metadata instantly.
🗂️
Customer success managers
You need a reliable history of client technical issues, but you keep finding gaps where resolved tickets were never logged in your asset management system — with this integration, closed Groove tickets update SolarWinds Service Desk records so your history is always complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate SolarWinds Service Desk + Groove
Build and manage your SolarWinds Service Desk + Groove automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect SolarWinds Service Desk + Groove with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect Groove to SolarWinds Service Desk?
You can connect Groove to SolarWinds Service Desk in one click using pre-built templates or ask Integrately AI to build the integration for you. Connect your accounts and start syncing data instantly alongside Slack, Zendesk, and 1,500+ other apps.
Can I automatically create SolarWinds incidents from Groove support tickets?
Can I connect Groove, SolarWinds Service Desk, and Slack?
What is a good Zapier alternative for Groove and SolarWinds Service Desk?
How does Groove handle ticket triggers and field data?
How does SolarWinds Service Desk handle incoming incident creation?
Do I need coding skills to automate Groove and SolarWinds Service Desk?
Is the Groove and SolarWinds Service Desk integration free?
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