Groove + RingCentral Integration

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Create Your Own Groove & RingCentral Integration Without Any Code

Create Custom Workflow

Agent is created in Groove
Agent has replied in Groove Instant
Agent is invited in Groove Instant
Agent is archived in Groove Instant
Ticket is closed in Groove Instant
Ticket is started in Groove Instant
Ticket is opened in Groove Instant
Ticket is assigned in Groove Instant
Ticket is moved in Groove Instant
Ticket priority is changed in Groove Instant
Ticket is tagged in Groove Instant
Ticket is deleted in Groove Instant
Ticket is state changed in Groove Instant
Customer is added in Groove Instant
Customer is replied in Groove Instant
Note is added in Groove Instant
SMS is received in RingCentral Instant
Call is missed in RingCentral Instant
Call is received in RingCentral Instant
Call is recorded in RingCentral
Voicemail received in RingCentral Instant

Create ticket in Groove
Search ticket assignee in Groove
Search state of ticket in Groove
Update ticket state in Groove
Update ticket assignee in Groove
Update ticket assigned group in Groove
Add tag to a ticket in Groove
Replace all tags to a ticket in Groove
Search customer by email in Groove
Create group in Groove
Search agent by email in Groove
Send SMS in RingCentral
Generate Ringout Call in RingCentral
Search User in RingCentral

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You Can Also Connect Groove or RingCentral With 1200+ Other Apps

Groove is a simple helpdesk for SaaS and eCommerce businesses. It helps you manage all your customer support requests in one place and provide better customer support, improving your overall business.

See Groove Integrations

RingCentral is the fastest growing unified communications provider. With RingCentral, users can make phone calls, send texts, hold video conferences or even send faxes on any device using any application.

See RingCentral Integrations