Google My Business + Groove Integration
Integrate Google My Business to Groove in one click, or tell Integrately AI how you want each review handled. Turn customer feedback into actionable support workflows, assign tickets, notify your team, and track responses automatically.
Free forever.Use premium features free for 14 days.1.
Review is submitted in Google My Business- Post is created in Google My Business
Agent is created in Groove- Agent has replied in Groove Instant
- Agent is invited in Groove Instant
- Agent is archived in Groove Instant
- Ticket is closed in Groove Instant
- Ticket is started in Groove Instant
- Ticket is opened in Groove Instant
- Ticket is assigned in Groove Instant
- Ticket is moved in Groove Instant
- Ticket priority is changed in Groove Instant
- Ticket is tagged in Groove Instant
- Ticket is deleted in Groove Instant
- Ticket is state changed in Groove Instant
- Customer is added in Groove Instant
- Customer is replied in Groove Instant
- Note is added in Groove Instant
2.
- Create post in Google My Business
- Reply to Review in Google My Business
- Create ticket in Groove
- Search ticket assignee in Groove
- Search state of ticket in Groove
- Update ticket state in Groove
- Update ticket assignee in Groove
- Update ticket assigned group in Groove
- Add tag to a ticket in Groove
- Replace all tags to a ticket in Groove
- Search customer by email in Groove
- Create group in Groove
- Search agent by email in Groove
Trusted by experts at...
Ready Workflows for Google My Business + Groove Integration
Create support tickets from reviews, organise customer feedback, keep agents updated, alert your team, and send follow-ups, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Google My Business + Groove flow
Route customer feedback to your email, notify your team on messaging apps, and sync records across your entire business stack. Pick a combination and activate it in one click.
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Gmail (4)
Gmail (4) +
Slack (4)
Slack (4) +
Stripe (4)
Stripe (4) +
Shopify (4)
Shopify (4) +
QuickBooks Online (4)
QuickBooks Online (4) +
HubSpot (4)
HubSpot (4) G
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Create a Groove ticket when a Google My Business review is submitted, and send a notification email in Gmail
New reviews automatically generate support tickets in Groove and dispatch confirmation emails via Gmail, eliminating manual triage.
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When a Groove ticket is closed, reply to the Google My Business review and send a confirmation email in Gmail
Closing support tickets automatically triggers a review reply in Google My Business and a follow-up email in Gmail.
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Use Gemini to categorise new Google My Business reviews, create a Groove ticket, and send an email in Gmail
AI analyses review sentiment to route tickets correctly in Groove while notifying stakeholders via Gmail.
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When a customer is added in Groove, create a post in Google My Business and send a welcome email in Gmail
New customer profiles in Groove trigger public announcements in Google My Business and welcome emails in Gmail.
Supported triggers and actions for Google My Business and Groove
Mix and match to build the exact automation you need
Google My Business Triggers & Actions
Groove Triggers & Actions
Instant
Ticket is started in Groove
Triggers the automation when a ticket is marked as started
Try it → Instant
Ticket is assigned in Groove
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket priority is changed in Groove
Triggers the automation when the priority of a ticket is updated
Try it → Instant
Ticket is state changed in Groove
Triggers the automation when the state of a ticket changes
Try it → Instant
Customer is replied in Groove
Triggers the automation when a customer receives a reply
Try it → What can you automate with Google My Business + Groove?
Streamline your customer support operations by connecting your public business listing feedback directly to your helpdesk workflow.
🎫
Turn every business review into a support ticket
Automatically generate a new ticket in Groove the moment a customer submits a review in Google My Business. Eliminate manual monitoring and ensure no feedback slips through the cracks.
📝
Capture every review field in your tickets
Map customer ratings, review text, timestamps, and reviewer names directly into Groove ticket fields instead of generic notifications. Your support desk receives complete context for every inquiry.
🔔
Alert your support team instantly
Notify agents the second a new review or ticket is created so urgent customer issues receive immediate attention from the right staff members.
🔀
Route tickets based on review sentiment
Set up conditional rules to assign high-priority tickets or route negative reviews to senior support agents while standard inquiries follow regular routing paths.
🔄
Keep your ticket states synchronised
Update ticket statuses in Groove automatically when review replies are posted, keeping your support records accurate and reflective of actual customer communications.
🔍
Search customer records automatically
Query existing customer profiles by email in Groove or connected apps whenever a new interaction starts, preventing duplicate entries and mismatched records.
✅
Handle ticket closures and responses
Trigger automated public review replies in Google My Business whenever a support ticket is marked as closed in Groove, closing the communication loop seamlessly.
🌐
Extend your workflow to Slack
Connect Google My Business and Groove with Slack to broadcast instant alerts to your team channel the moment a new support ticket is generated.
And much more...
Who is Google My Business + Groove integration for?
Support leaders, operations managers, and business owners use this integration to eliminate manual handoffs and streamline customer interactions across Google and Groove.
Data analysts
Support supervisors
Client success managers
Operations leads
Helpdesk managers
Quality assurance teams
📈
Data analysts
You report on customer feedback metrics and decide strategy from them, but the numbers are always stale because reviews sit unlogged in your listing dashboard — automating both apps means every new review populates your helpdesk instantly and your data stays current.
⚡
Support supervisors
You need to act fast on customer complaints, and you find out too late when negative feedback lingers unattended on search listings — connecting these apps means every customer review creates a support ticket immediately and your team responds without delay.
📋
Client success managers
You answer to a client or an outside party who wants to see progress on resolving public support issues, but tracking updates manually takes hours — this integration means every ticket resolution triggers listing updates automatically and stakeholders see results in real time.
🚀
Operations leads
The volume of inbound reviews and support requests is too high for anyone to keep up by hand, leading to missed inquiries and delayed follow-ups — automating both apps means high-volume feedback flows smoothly into your helpdesk without manual intervention.
🔗
Helpdesk managers
You own the ticket assignment step and depend on someone upstream to hand over customer feedback from online profiles before you can assign work — integrating these apps means review submissions turn into tickets instantly and your queue stays organised.
🗂️
Quality assurance teams
You need a reliable history of customer interactions and keep finding gaps in your ticket logs due to manual copy-pasting errors — automating both apps means every customer review and ticket state change is recorded accurately without missing data.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Google My Business + Groove
Build and manage your Google My Business + Groove automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Google My Business + Groove with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Google My Business + Groove Now 
In Just 1 Click!
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Frequently Asked Questions
How do I connect Google My Business to Groove?
You can connect Google My Business to Groove in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation. It takes seconds to link your accounts alongside tools like Gmail, Slack, and Shopify.
Can I automatically create a support ticket in Groove when a review is submitted in Google My Business?
Can I connect Google My Business, Groove, and Slack?
What is a good Zapier alternative for Google My Business and Groove?
How does Google My Business handle review submissions in these automations?
Can Groove ticket closures update my review responses automatically?
Do I need coding skills to automate Google My Business and Groove?
Is the Google My Business and Groove integration free?
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