Groove + Macanta Integration

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Create Your Own Groove & Macanta Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Agent is created in Groove
Triggers the automation when a new agent is created
Agent has replied in Groove
Triggers the automation when an agent replies
Instant
Agent is invited in Groove
Triggers the automation when any agent is invited
Instant
Agent is archived in Groove
Triggers the automation when an agent is archived
Instant
Ticket is closed in Groove
Triggers the automation when a ticket is closed
Instant
Ticket is started in Groove
Triggers the automation when a ticket is marked as started
Instant
Ticket is opened in Groove
Triggers the automation when a ticket is opened
Instant
Ticket is assigned in Groove
Triggers the automation when a ticket is assigned to a team member
Instant
Ticket is moved in Groove
Triggers the automation when a ticket is moved with
Instant
Ticket priority is changed in Groove
Triggers the automation when the priority of a ticket is updated
Instant
Ticket is tagged in Groove
Triggers the automation when a ticket is tagged
Instant
Ticket is deleted in Groove
Triggers the automation when a ticket is deleted
Instant
Ticket is state changed in Groove
Triggers the automation when the state of a ticket changes
Instant
Customer is added in Groove
Triggers the automation when a new customer is added
Instant
Customer is replied in Groove
Triggers the automation when a customer receives a reply
Instant
Note is added in Groove
Triggers the automation when a new note is created
Instant

Create ticket in Groove
Generates a new ticket
Search ticket assignee in Groove
Searches for the assignee of a ticket
Search state of ticket in Groove
Searches for the state of a ticket
Update ticket state in Groove
Updates the state of a ticket
Update ticket assignee in Groove
Reassigns a ticket to a new assignee
Update ticket assigned group in Groove
Updates the group assigned to a ticket based on particular criteria
Add tag to a ticket in Groove
Adds a tag to a ticket for better organization and tracking
Replace all tags to a ticket in Groove
Replaces all tags associated with a ticket
Search customer by email in Groove
Searches for a customer by their email address
Create group in Groove
Creates a new group based on particular criteria
Search agent by email in Groove
Searches for an agent by email address
Create Task in Macanta
Creates a new task
Create a Data Object in Macanta
Creates a new data object
Get Contact Details in Macanta
Retrieves contact details from the addressbook
Edit a Data Object in Macanta
Edits an existing data object
Get Data Object via Item ID in Macanta
Retrieves a data object based on its unique item id
Get Data Object by Field Value ID in Macanta
Retrieves a data object based on its field value id
Create or Update Contact in Macanta
Adds or update contact information
Create DO Note in Macanta
Creates a new data object note
Create Note in Macanta
Creates a new note in the particular format

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Want to automate something else in your workflow?

You Can Also Connect Groove or Macanta With 1200+ Other Apps

Groove is a simple helpdesk for SaaS and eCommerce businesses. It helps you manage all your customer support requests in one place and provide better customer support, improving your overall business.

See Groove Integrations

Macanta is an innovative cloud-based CRM solution. It's unique combination of ease-of-use, powerful features, scalability, security and low cost allows you to focus on building your business while we do the rest.

See Macanta Integrations