Isn’t it frustrating when you stumble upon a 900 error code when accessing a website? After trying to refresh the page multiple times and not having any success, you turn to customer support. However, instead of receiving the help you need, you’re kept on hold for an eternity.
We’ve all been there before, and it’s not a fun experience. If you don’t want your customers to feel the same way and offer them the best support possible, then all you need is Zendesk.
Zendesk is a help desk management platform that ties together customer interactions from all channels into a single system. This lets businesses give their customers the best possible experience by uniting their teams on one platform.
Zendesk also helps businesses:
All this, with the motto of enhancing customer experience.
The beauty of Zendesk is that it easily integrates with your website and all social media tools to ensure no queries are left unanswered. You can refer to this documentation to add a Zendesk chat widget to your website for live chat.
Zendesk offers several features that make your team more productive and prompt in handling customers. These include:
– A knowledge base that gives your team instant access to the answers they need
– Self-service features that let customers find answers on their own
– A robust ticketing system that lets you keep track of every customer interaction
– Insights and analytics that give you visibility into your customer’s journey
Once you log in, you can see 6 main constituents in the left-hand navigation bar.
Integrately is your automation friend that makes your work easier by connecting all the tools you use. It helps you automate business processes and workflows in a flick.
To be precise, you can connect Zendesk with 1000+ popular apps in just a single click. Plus, a dedicated automation expert is always at your hand to help you with personalized automation needs free of cost.
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Now, let’s look at some of the best Zendesk integrations that can take your customer experience to the next level.
What’s the first thing you do when you start your workday? Probably, check emails! It gives you a sense of the tasks you must prioritize for the day.
It becomes even more critical to check emails on a regular basis when you’re managing a customer support team. You must promptly resolve every customer query to elevate customer satisfaction and retention rates.
Integrating Zendesk with email services ensures you get real-time notifications for new tickets in your inbox. Some of the most popular email services that easily integrate with Zendesk include
It’s essential to constantly collect customer feedback so you can take the necessary steps to improve your product or service. Feedback also helps you understand what your customers want and how they want it delivered.
By integrating Zendesk with a form or survey platform, you can centrally collect and manage customer queries or send out customer satisfaction surveys after a ticket is closed. Some of the most popular Forms & Survey apps that easily integrate with Zendesk include
Running an E-commerce business is no easy feat. Not only do you need to update your product catalog and keep track of inventory constantly, but you also need to ensure a smooth customer experience at every touchpoint.
Integrating Zendesk with your E-commerce platform can help you efficiently take care of all customer support tasks. Some of the most popular E-commerce platforms that easily integrate with Zendesk include
If you’re managing a customer support team, it’s essential to have a central place to assign and track all customer queries and responses. This is where project management and cloud collaboration platforms come in handy.
Integrating Zendesk with these platforms gives you visibility into the progress of customer queries and lets you collaborate with other team members to resolve them efficiently. Some of the most popular Project Management and Cloud Collaboration platforms that easily integrate with Zendesk include
Customer relationship management (CRM) helps businesses track every customer interaction. It enables you to build long-lasting relationships with your customers and understand their buying behavior.
Integrating your CRM platform with Zendesk helps you manage all customer support tasks in one place. This improves team productivity and ensures you don’t miss any important customer requests. Some of the most popular CRM platforms that easily integrate with Zendesk include
The ultimate objective of all your marketing campaigns and sales funnel building is to drive more conversions. But what happens when a potential customer faces an issue?
This is where customer support comes in. By integrating Zendesk with your marketing and sales funnel builder platforms, you can quickly resolve customer queries and prevent them from dropping off your funnel. Some of the most popular Marketing & Sales Funnel Builder platforms that easily integrate with Zendesk include
Live chat can help businesses elevate the customer experience by reducing customer response times. It can also help you upsell or cross-sell products and services to customers.
Integrating Zendesk with a live chat platform like tawk.to gives you the ability to provide real-time customer support. This can help you resolve customer queries quickly and improve customer satisfaction levels. It also frees up your team to deal with more complex issues.
Some of the most popular automations for Zendesk & tawk.to integration include
Dealing with payments and invoices can be a hassle, especially with customer complaints and refunds. You need to keep track of all payments and ensure proper documentation of records.
Integrating Zendesk with Xero will help you keep track of all your financial transactions and ensure you have all finances and accounts handy to resolve associated queries in earnest.
Some of the most popular automations for Zendesk & Xero integration include
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Integrately is the no-code solution that lets you connect two or more apps in minutes without a developer. At the moment, Integrately supports over 1000+ apps, and our developers work dedicatedly to add new integrations daily.
However, if you don’t find the apps you prefer in our list of integrations, you can use always set up a webhook connection using these simple steps:
Step 1: Signup for Integrately (https://app.integrately.com/signup)
Step 2: Select Zendesk as your first app and Webhook as the second one
Step 3: Next, simply select your trigger and action. Read API documentation carefully to understand which trigger/action will be used for the desired result while setting up the webhook connection.
Step 4: Follow the prompts to set up your webhook URL
Step 5: Securely connect your Zendesk account with Integrately.
Step 6: Once connected, map the required fields for your connection
Step 7: Finally, test your automation and make it live.
Zendesk is a powerful tool that can transform your business and customer support efforts. It helps consolidate all the customer interactions in one place to track customer interactions and journeys.
Integrating the right Zendesk tools in your team’s workflow can help take customer support to the next level. Use the top 19 Zendesk integrations to add a flair of efficiency to your customer support initiatives.
Zendesk easily integrates with Salesforce. You can find all the popular Zendesk and Salesforce workflow automations here.