Send message through Slack for new PagerDuty incident
PagerDuty + Slack Integration
PagerDuty + Slack Integration
Integrate PagerDuty to Slack in one click, or tell Integrately AI how you want each incident handled. Trigger urgent alerts, notify on-call engineers, post updates to dedicated channels, and resolve system issues faster.
Free forever.Use premium features free for 14 days.1.
Incident is triggered/created in PagerDuty Instant- Incident is acknowledged in PagerDuty Instant
- Incident is delegated in PagerDuty Instant
- Incident is escalated in PagerDuty Instant
- Incident is unacknowledged in PagerDuty Instant
- Incident is resolved in PagerDuty Instant
- Incident is assigned to user in PagerDuty Instant
- Note is created in PagerDuty Instant
Message is posted on private channel in Slack- Group message is received in Slack
- Direct message is received in Slack
- Reaction is added in Slack
- Channel is created in Slack
- Custom emoji is added in Slack
- User is created in Slack
- File is created in Slack
2.
- Add trigger event in PagerDuty
- Add acknowledge event in PagerDuty
- Add resolve event in PagerDuty
- Search user on call in PagerDuty
- Search user in Slack
- Get thread messages in Slack
- Send channel message in Slack
- Send direct message in Slack
- Send private channel message in Slack
- Reply to channel message in Slack
- Search message in Slack
- Invite user to channel in Slack
- Search user by email in Slack
- Update profile in Slack
- Create channel in Slack
- Set channel topic in Slack
- Get user by id in Slack
- Set status in Slack
- Get Message Permalink in Slack
- Add reminder in Slack
Trusted by experts at...
Ready Workflows for PagerDuty + Slack Integration
Alert your team on Slack, notify on-call engineers, track incident updates, and escalate unresolved issues, all in just one click.
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- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your PagerDuty + Slack flow
Send critical alerts to tracking and project management tools, notify stakeholders, and log every event across your stack. Pick a combination and activate it in one click.
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Jira Software Cloud (8)
Jira Software Cloud (8) +
GitHub (8)
GitHub (8) +
Zendesk (8)
Zendesk (8) +
Datadog (8)
Datadog (8) +
Confluence (8)
Confluence (8) +
Zoom (8)
Zoom (8) P
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Create a Jira issue when a PagerDuty incident is triggered, and notify your team on Slack.
New PagerDuty incidents immediately open a Jira issue and alert your Slack channel, eliminating manual tracking.
P
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Notify your team on Slack when a PagerDuty incident is acknowledged and the Jira issue is updated.
Keep your Slack channel informed when an acknowledged PagerDuty incident updates your Jira issue.
P
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Move a Jira issue to in progress when a PagerDuty incident is acknowledged, and post an update in Slack.
Automatically transition your Jira issue status when PagerDuty registers an acknowledgment and notify Slack.
P
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Open a Jira issue when a PagerDuty incident is escalated, and alert your lead on Slack.
Escalated PagerDuty incidents automatically open a high-priority Jira issue and notify leadership on Slack.
P
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If a PagerDuty incident is assigned to a user, create a Jira issue and alert your team in Slack.
Assigned PagerDuty incidents automatically generate a Jira tracking item and notify your channel on Slack.
J
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When a Jira issue is resolved, add a resolve event in PagerDuty and notify your team in Slack.
Resolving your Jira issue automatically closes the PagerDuty incident and notifies Slack.
P
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Use Claude to summarise PagerDuty incident notes, create a Jira issue with the summary, and post the brief in Slack.
AI parses PagerDuty notes to build a clean Jira issue and post an executive brief on Slack.
P
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When a PagerDuty incident is created, create a Jira issue, notify Slack, and schedule a Zoom meeting.
Critical incidents instantly trigger a Jira ticket, a Slack notification, and a Zoom war room.
Supported triggers and actions for PagerDuty and Slack
Mix and match to build the exact automation you need
PagerDuty Triggers & Actions
Instant
Incident is triggered/created in PagerDuty
Triggers the automation when a new incident is created
Try it → Instant
Incident is acknowledged in PagerDuty
Triggers the automation when an incident is acknowledged
Try it → Instant
Incident is delegated in PagerDuty
Triggers the automation when an incident is delegated
Try it → Instant
Incident is escalated in PagerDuty
Triggers the automation when an incident is escalated
Try it → Instant
Incident is unacknowledged in PagerDuty
Triggers the automation when any incident remains unacknowledged
Try it → Instant
Incident is resolved in PagerDuty
Triggers the automation when an incident is resolved
Try it → Instant
Incident is assigned to user in PagerDuty
Triggers the automation when an incident is assigned to a user
Try it → Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
Try it → Direct message is received in Slack
Triggers the automation when a direct message is received
Try it → File is created in Slack
Triggers the automation when a particular action in the workflow fails
Try it → What can you automate with PagerDuty + Slack?
Streamline your incident response by connecting PagerDuty triggers directly to automated Slack notifications and multi-app workflows.
⚡
Instant incident alerting on Slack
Automatically post rich notifications to your dedicated Slack channels the moment an incident is triggered or escalated in PagerDuty, ensuring your team responds without delay.
📋
Capture every incident detail and note
Map all available PagerDuty incident parameters, assigned users, and created notes directly into your tracking systems and team channels instead of just basic alerts.
🔔
Notify the right person immediately
Route operational alerts to specific Slack users or private channels based on incident severity, escalation path, or on-call rotation rules.
🔀
Conditional routing based on priority
Send critical incidents to urgent response channels while routing minor warnings to secondary logs, ensuring appropriate team attention.
🔄
Keep incident destinations up to date
Automatically update ticket statuses, tracking issues, and monitoring events whenever an incident is acknowledged or modified in PagerDuty.
🔍
Add or update instead of creating duplicates
Search existing issues and records before processing new PagerDuty events to prevent redundant tickets and keep your workspace clean.
✅
Handle later resolution status changes
Trigger downstream clean-up actions—such as closing issues, updating logs, and posting success confirmations—the moment an incident is resolved.
🔗
Extend your flow to Jira Software Cloud
Connect PagerDuty and Slack with Jira Software Cloud to automatically create tracking issues and broadcast updates across your entire engineering toolchain.
And much more...
Who is PagerDuty + Slack integration for?
Operations teams, engineering leaders, and support managers rely on real-time alerts to keep systems running and response workflows connected.
Engineering Operations Managers
On-Call Engineers
Customer Success Leads
Support Desk Supervisors
DevOps Engineers
Incident Commanders
📈
Engineering Operations Managers
You're reviewing uptime metrics and incident response times, but your reports only update when engineers manually compile logs, so the metrics you're optimising against are always outdated — this integration means every incident state change flows straight into your tracking workspace and your reporting stays accurate.
🚨
On-Call Engineers
You need to act fast when critical alerts occur, but delayed notifications leave you scrambling to find context across disconnected platforms — automating both apps means urgent alerts reach your team instantly and response times drop dramatically.
🤝
Customer Success Leads
You answer to key clients who want immediate updates during system outages, but finding out about incident progress takes too long — with this integration, customer-facing channels receive instant status alerts the moment an incident updates.
⚡
Support Desk Supervisors
The volume of incoming alerts and support tickets is too high for anyone to keep up with by hand, leading to missed escalations — connecting these apps means every incident automatically triggers corresponding tickets and channel notifications.
⚙️
DevOps Engineers
You own the remediation step and depend on upstream alerts to hand over actionable logs without manual friction — automating both apps means every trigger event instantly establishes tracking issues and communication threads.
📋
Incident Commanders
You need a reliable history of every outage for post-mortem analysis, but manual note-taking keeps leaving gaps in your records — this integration means every incident lifecycle event and note is captured automatically across your stack.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate PagerDuty + Slack
Build and manage your PagerDuty + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect PagerDuty + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect PagerDuty to Slack?
You can connect PagerDuty to Slack in 1 click using ready templates on Integrately, or ask Integrately AI to build the workflow and map the fields for you. It also connects with Jira Software Cloud, GitHub, Zendesk, and 1,500+ other apps.
Can I automatically send PagerDuty incident alerts to Slack channels?
Can I connect PagerDuty, Slack, and Jira Software Cloud?
What is a good Zapier alternative for PagerDuty and Slack?
How does PagerDuty handle incident triggers and notes in this integration?
How does Slack receive messages and updates from PagerDuty?
Do I need coding skills to automate PagerDuty and Slack?
Is the PagerDuty and Slack integration free?
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