Jira Service Desk + PagerDuty Integration

Connect Jira Service Desk to PagerDuty - Automate your workflows in 1-click

With Jira Service Desk automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. With PagerDuty automations, you can monitor website uptime & performance and enhance user experience. And automate all the repetitive tasks between Jira Service Desk & PagerDuty using Integrately.

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Ready Workflows For Jira Service Desk + PagerDuty Integration

Just click on the workflow you want to automate

Create Jira Service Desk ticket for new PagerDuty incident

PagerDuty + Jira Service Desk Integration

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Create Your Own Jira Service Desk & PagerDuty Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Jira Service Desk + PagerDuty Integration

Request is created in Jira Service Desk
Triggers the automation whenever a new request is created
Request is updated in Jira Service Desk
Triggers the automation whenever a request is updated
Incident is triggered/created in PagerDuty
Triggers the automation whenever a new incident is created
Instant
Incident is acknowledged in PagerDuty
Triggers the automation whenever an incident is acknowledged
Instant
Incident is delegated in PagerDuty
Triggers the automation whenever an incident is delegated
Instant
Incident is escalated in PagerDuty
Triggers the automation whenever an incident is escalated
Instant
Incident is unacknowledged in PagerDuty
Triggers the automation whenever any incident remains unacknowledged
Instant
Incident is resolved in PagerDuty
Triggers the automation whenever an incident is resolved
Instant
Incident is assigned to user in PagerDuty
Triggers the automation whenever an incident is assigned to a user
Instant
Note is created in PagerDuty
Triggers the automation whenever a new note is created
Instant

Search request in Jira Service Desk
Automatically searches for a request
Comment on request in Jira Service Desk
Automatically adds a comment to a request
Create request in Jira Service Desk
Automatically generates a new request
Get attachment by ID in Jira Service Desk
Automatically retrieves an attachment by its unique ID
Add trigger event in PagerDuty
Automatically initiate a sequence of actions whenever a event occurs
Add acknowledge event in PagerDuty
Automatically adds an acknowledgment event to the workflow timeline
Add resolve event in PagerDuty
Automatically adds a resolve event
Search user on call in PagerDuty
Automatically searches for a user on call

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Integrate Jira Service Desk & PagerDuty In 1 Click
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You Can Also Connect Jira Service Desk or PagerDuty With 1200+ Other Apps

Jira Service Desk is the fastest way to get and manage customer service requests. With Jira Service Desk Cloud, support agents can manage tickets across multiple channels - phone calls, emails, social media and more.

See Jira Service Desk Integrations

PagerDuty is a web-based application that helps teams manage on-call rotations and resolve incidents faster. It offers powerful integrations, rule engines and automation to deliver the right team to the problem at hand within minutes.

See PagerDuty Integrations