WATI + Zendesk Integration

Connect WATI to Zendesk in 1 click

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1.
  • WATI
    Message is received in WATI Instant
  • WATI
    Reply is received to sent message in WATI Instant
  • WATI
    Contact is created in WATI
  • WATI
    Message is read in WATI Instant
  • WATI
    Message is delivered in WATI Instant
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.

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Ready Workflows Ready Workflows   for WATI + Zendesk Integration

Just click on the workflow you want to automate

Most popular automationsmost-popular-automations
Zendesk + WATI Integration

Send WATI message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - WATI integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in WATI notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic WATI messages for new Zendesk tickets today - your customers will appreciate it!
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Zendesk + WATI Integration

Create WATI contact from new Zendesk ticket

If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in WATI. Luckily, it's a process that's pretty simple to set up.

Use this {{trigger.CustomerSupport}} - WATI integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in WATI.

This makes it easy to keep track of your support tickets and contacts in one place.
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Who Is This Integration For?

Customer Support Teams
Customer Support Teams
Sales Teams
Sales Teams
E-commerce Businesses
E-commerce Businesses
IT Support Departments
IT Support Departments
Marketing Teams
Marketing Teams
Customer Support Teams
Customer support teams often struggle with manually updating customer communication logs across different platforms. They need a way to sync incoming tickets with follow-up actions or alerts on messaging platforms like WhatsApp for instant responses.
Sales Teams
Sales teams have difficulty in ensuring that potential sales leads who raise tickets are promptly contacted and followed up on. Communication needs to be streamlined across support and messaging platforms to prevent missing any crucial engagement with a lead.
E-commerce Businesses
E-commerce businesses frequently face the challenge of updating customers on order statuses via their preferred communication platforms. Keeping track of customer inquiries and ensuring they receive updates can be overwhelming when managed manually.
IT Support Departments
IT support departments need efficient ways to notify clients about ticket updates or solutions. They often face delays in communication when trying to reach users quickly through traditional support channels.
Marketing Teams
Marketing teams may have difficulty tracking customer satisfaction or feedback after support interventions. They need a streamlined way to connect support tickets to customer feedback channels to monitor results effectively.
WATI logo
Zendesk logo

What Can You Automate With WATI + Zendesk

Send WhatsApp Notifications for New Zendesk Tickets
Automatically notify your team on WhatsApp when a new ticket is created in Zendesk. This helps you ensure quick action and improve response time, bridging support and communication platforms efficiently.
Alert Customers on WhatsApp When Ticket Status Changes
Whenever a ticket status is updated in Zendesk, you can send an automatic WhatsApp message to the customer. This keeps them informed in real-time, enhancing transparency and trust.
Follow Up with Customers on WhatsApp After Ticket Closure
Set up an automation to send a follow-up message via WhatsApp when a Zendesk ticket is closed. This allows you to ensure customer satisfaction and gather feedback seamlessly.
Notify Sales Reps of High-Priority Tickets via WhatsApp
When a high-priority ticket is flagged in Zendesk, use automation to send an instant alert to sales reps on WhatsApp. This helps in quick customer engagement and potential lead conversion.
Send Order Update Notifications to Customers Through WhatsApp
Whenever there's an update related to an order ticket in Zendesk, you can send a WhatsApp notification to the customer. It provides them with timely and preferred communication about their purchase status.
And much more...
Automations

Top 10 Most Popular WATI Automations from
Integrately Community

Just click on the workflow you want to automate

Salesforce logo
WATI logo
Send WATI message for new Salesforce record
Activate
Google Sheets logo
WATI logo
Send WATI message for new Google Sheets row
Activate
WordPress logo
WATI logo
Create WATI contact for new WordPress user
Activate
Microsoft Excel logo
WATI logo
Send WATI message for new Microsoft Excel row
Activate
WA Web Plus logo
WATI logo
Send message from WATI for new whatsapp event received in WA Web Plus
Activate
Salesforce logo
WATI logo
Send WATI message for new Salesforce record
Activate
Google Sheets logo
WATI logo
Send WATI message for new Google Sheets row
Activate
WordPress logo
WATI logo
Create WATI contact for new WordPress user
Activate
Microsoft Excel logo
WATI logo
Send WATI message for new Microsoft Excel row
Activate
WA Web Plus logo
WATI logo
Send message from WATI for new whatsapp event received in WA Web Plus
Activate
WhatsApp logo
WATI logo
Send message from WATI for new message received in WhatsApp
Activate
WATI logo
Flock logo
Send message from Flock for new message received in WATI
Textlocal logo
WATI logo
Send message from WATI for new message received in Textlocal
WATI logo
SMS Alert logo
Send message from SMS Alert for new message received in WATI
WATI logo
Push by Techulus logo
Send message from Push by Techulus for new message received in WATI
Activate
WhatsApp logo
WATI logo
Send message from WATI for new message received in WhatsApp
Activate
WATI logo
Flock logo
Send message from Flock for new message received in WATI
Textlocal logo
WATI logo
Send message from WATI for new message received in Textlocal
WATI logo
SMS Alert logo
Send message from SMS Alert for new message received in WATI
WATI logo
Push by Techulus logo
Send message from Push by Techulus for new message received in WATI
Activate

Top 10 Most Popular Zendesk Automations from
Integrately Community

Most popularmost-popular-automations
01
Elementor Forms logo
Zendesk logo
Create Zendesk ticket for new Elementor Forms form submission
02
Zendesk logo
Notion logo
Create Notion database item for new Zendesk ticket
03
Zendesk logo
Telegram logo
Send Telegram message for new Zendesk ticket
04
Zendesk logo
WhatsApp logo
Send WhatsApp message for new Zendesk ticket
05
WPForms logo
Zendesk logo
Create Zendesk ticket for new WPForms form submission
cloud
Zendesk
app integration
06
Survey Monkey logo
Zendesk logo
Create Zendesk ticket for new Survey Monkey survey response
07
Zendesk logo
Salesforce logo
Create Salesforce opportunity for new Zendesk ticket
08
Zendesk logo
Slack logo
Send Slack message for new Zendesk ticket
09
Zendesk logo
Slack logo
Send Slack message for new Zendesk ticket
10
Zendesk logo
ActiveCampaign logo
Create ActiveCampaign deal for new Zendesk ticket
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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750 Tasks
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in $19.99

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You Can Also Connect WATI or Zendesk With 1400+ Other Apps

WATI
WATI
WATI is a Customer Communication Platform on WhatsApp. The technology enables brands to manage their customer experience, connect with millions of customers on WhatsApp and automate their business processes.
Zendesk
Zendesk
Zendesk is the leading customer service software for businesses. We help you deliver great support using a single application that unifies all of your customer touchpoints, including self-service, social media, and more.