Vonage SMS API + Zendesk Integration

Connect Vonage SMS API to Zendesk - Automate your workflows in 1-click

Set up Vonage SMS API automations to send targeted SMS messages, automate appointment reminders, and track campaign engagement. With Zendesk automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. Get the best of both with Integrately’s Vonage SMS API + Zendesk integration.

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Ready Workflows For Vonage SMS API + Zendesk Integration

Just click on the workflow you want to automate

Send Vonage SMS API message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Vonage SMS API integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Vonage SMS API notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Vonage SMS API messages for new Zendesk tickets today - your customers will appreciate it!

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Create Your Own Vonage SMS API & Zendesk Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

SMS is delivered in Vonage SMS API
Triggers the automation when an SMS is successfully delivered
Instant
Ticket is created in Zendesk
Triggers the automation when a new ticket is created
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
View is created in Zendesk
Triggers the automation when a new view is created
User is created in Zendesk
Triggers the automation when a new user is created
Group is created in Zendesk
Triggers the automation when a new group is created
Organization is created in Zendesk
Triggers the automation when a new organization is created

Send SMS in Vonage SMS API
Sends a text message to particular recipients
Create ticket in Zendesk
Generates a new ticket
Update ticket in Zendesk
Updates ticket information
Add comment to ticket in Zendesk
Adds a comment to a ticket
Search ticket in Zendesk
Searches for a ticket
Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
Create user in Zendesk
Generates a new user account
Update user in Zendesk
Updates user information
Search agent in Zendesk
Searches for agent based on criteria
Search user in Zendesk
Searches for a user
Get user by id in Zendesk
Retrieves user information using their id
Create organization in Zendesk
Generates a new invoice
Update organization in Zendesk
Updates organization information
Search organization in Zendesk
Finds and retrieves information about a organization
Search group in Zendesk
Searches for a group

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750 Tasks

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in $19.⁹⁹

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Integrate Vonage SMS API & Zendesk In 1 Click
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Automation has never been this easy & budget-friendly. To get you started, Integrately offers an AI automation builder & millions of ready-made automations. Need help? You get 24/5 live chat support. Plus, Integrately offers a free plan and affordable paid plans to fit the needs of everyone, from individuals to large enterprises. Sign up for your free Integrately plan today!

Want to automate something else in your workflow?

You Can Also Connect Vonage SMS API or Zendesk With 1200+ Other Apps

Whether you're building a customer communication portal or adding messaging capability to your existing application, the Vonage SMS API platform provides everything you need to get started in minutes.

See Vonage SMS API Integrations

Zendesk is the leading customer service software for businesses. We help you deliver great support using a single application that unifies all of your customer touchpoints, including self-service, social media, and more.

See Zendesk Integrations