Responder + Zendesk Integration

Integrate Responder to Zendesk in one click, or tell Integrately AI how you want each subscriber handled. Create support tickets, update user profiles, notify your support team, and log customer requests automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Responder
    Subscriber is added in Responder
  • Responder
    Subscriber did not open email in Responder
  • Responder
    Subscriber is reached at specific seniority level in Responder
  • Responder
    List is created in Responder
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Responder
    Add subscriber in Responder
  • Responder
    Change subscriber status in Responder
  • Responder
    Delete subscriber in Responder
  • Responder
    Create list in Responder
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Responder + Zendesk Integration

Create support tickets, update user accounts, log customer organisations, notify your team, and track requests, all in just one click.

Most popular automationsmost-popular-automations
Responder + Zendesk Integration

Create Zendesk ticket for new Responder contact

If you're using Responder to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Responder will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Responder Integration

Create Responder contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Responder integration. It will automatically create a Responder contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Responder contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Responder + Zendesk flow

Users often want to notify teams, log customer details in storage, and sync billing information after tickets and subscribers are processed. Pick a combination and activate it in one click.

Responder
Zendesk
+
SalesforceSalesforce (3)
+
MailchimpMailchimp (3)
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
StripeStripe (3)
+
Google DriveGoogle Drive (3)
R
Z
S
Add every new Responder subscriber to Zendesk as a ticket and sync them as a contact in Salesforce
New subscribers generate tickets in Zendesk and update your Salesforce contacts simultaneously without manual data entry.
Z
R
S
When a Zendesk ticket is created, update the subscriber status in Responder and create a task in Salesforce
Support tickets automatically update subscriber statuses in Responder and log follow-up actions in Salesforce.
Z
R
S
When a Zendesk ticket is solved, update subscriber records in Responder and update the Salesforce account
Resolved support tickets trigger automated updates in Responder and sync account records in Salesforce.

Supported triggers and actions for Responder and Zendesk

Mix and match to build the exact automation you need

Responder
Responder Triggers & Actions
Subscriber is added in Responder
Triggers the automation when a subscriber is added
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Subscriber did not open email in Responder
Triggers the automation when a subscriber does not open an email
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Subscriber is reached at specific seniority level in Responder
Triggers the automation when a subscriber reaches a seniority level
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List is created in Responder
Triggers the automation when a new list is created
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Add subscriber in Responder
Adds a new contact to your subscriber list
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Change subscriber status in Responder
Updates the status of a subscriber
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Delete subscriber in Responder
Removes a subscriber from a list
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Create list in Responder
Generates a new list
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Responder + Zendesk?

Streamline your customer operations by connecting email campaigns directly to your support ticketing workflows.

What you can automate?
Turn every subscriber into a support ticket
Automatically generate a new Zendesk ticket the moment a subscriber is added in Responder. Eliminate manual copying and ensure every inquiry gets tracked immediately.
📋
Capture every submitted subscriber field
Map all available Responder custom fields and metadata directly into Zendesk ticket descriptions. Your support agents get complete context without digging through separate systems.
🔔
Notify support staff instantly
Alert your support team the second a VIP subscriber joins your list or submits a request. Ensure rapid response times for high-value accounts.
🔀
Route tickets based on subscriber interest
Create different Zendesk ticket priorities or assign specific groups based on the interest category selected in Responder.
🔄
Keep support desks and email lists updated
Synchronise ticket updates back to Responder so your subscriber statuses always reflect their current customer service state.
🔍
Prevent duplicate users and organisations
Search existing Zendesk users and organisations before creating new ones, ensuring your CRM remains clean and free of duplicate profiles.
Handle resolved tickets and cleanup
Automatically update or delete Responder subscriber records when Zendesk tickets are solved or closed.
💬
Extend your workflow with Slack alerts
Connect Responder and Zendesk workflows to Slack to post instant team updates whenever a subscriber creates an urgent support ticket.
And much more...

Who is Responder + Zendesk integration for?

Marketing and support teams connecting email autoresponder campaigns with customer service desks to eliminate manual data entry and speed up response times.

Performance marketers
Performance marketers
Support leads
Support leads
Account managers
Account managers
Customer success teams
Customer success teams
Sales representatives
Sales representatives
Operations managers
Operations managers
📈
Performance marketers
You're reviewing subscriber engagement reports in Responder but your ticket counts only update when someone manually exports data, so the metrics you're optimising against are always a few hours behind — with this integration, every new subscriber creates a Zendesk ticket instantly and your reporting data stays current.
🚨
Support leads
You need to answer high-priority subscriber questions immediately, but requests sitting in unmonitored lists mean you find out about issues too late — connecting these apps means every subscriber addition opens a Zendesk ticket right away so your team can respond without delay.
🤝
Account managers
You answer to client executives who want to see prompt issue resolution, but disconnected tools make tracking progress difficult — automating both apps means ticket statuses flow back into your subscriber lists so client dashboards reflect real-time progress.
📦
Customer success teams
The volume of new subscriber inquiries is too high for anyone to keep up by hand, leading to missed follow-ups and frustrated users — integrating these apps means every engagement triggers automated support tickets and list updates without manual sorting.
💼
Sales representatives
You own the outreach stage and depend on marketing lists to hand over engaged prospects, but slow communication delays your outreach — this integration means every new subscriber is immediately logged in your service desk so you can pick up the lead without waiting.
🔍
Operations managers
You need a reliable audit history of customer touchpoints, but manual entry keeps leaving frustrating gaps in your records — automating both apps means subscriber additions and ticket resolutions are tracked continuously across platforms.
Our team

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Why choose Integrately to automate Responder + Zendesk

Build and manage your Responder + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Responder + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect Responder to Zendesk?
Frequently Asked Questions
You can connect Responder to Zendesk and tools like Salesforce, Slack, and Google Drive using 1-click setup or Integrately AI.
Can I automatically create a Zendesk ticket when a subscriber is added in Responder?
Frequently Asked Questions
Can I connect Responder, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Responder and Zendesk?
Frequently Asked Questions
How does Responder handle subscriber data during integration?
Frequently Asked Questions
How does Zendesk process incoming ticket triggers?
Frequently Asked Questions
Can I automate Responder and Zendesk without coding skills?
Frequently Asked Questions
Is the Responder and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Responder or Zendesk With 1500+ Other Apps

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Zendesk
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Sync Zendesk with customer success tools, project management software, and reporting apps to streamline support operations.
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