Reply + Zendesk Integration

Integrate Reply to Zendesk in one click, or tell Integrately AI how you want each contact handled. Manage support tickets, sync prospect details, update records, and trigger follow-ups automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Reply
    Contact is created in Reply
  • Reply
    Prospect replies to an email in Reply Instant
  • Reply
    Email is sent in Reply Instant
  • Reply
    Person opens email in Reply Instant
  • Reply
    Reply is marked with new inbox category in Reply Instant
  • Reply
    Prospect finished the sequence in Reply Instant
  • Reply
    Person opts out in Reply Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Reply
    Create a person and push to campaign in Reply
  • Reply
    Create or Update Contact in Reply
  • Reply
    Search contact by email in Reply
  • Reply
    Search contact status in campaign in Reply
  • Reply
    Remove a contact from campaign in Reply
  • Reply
    Mark as finished in Reply
  • Reply
    Mark as replied in Reply
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Reply + Zendesk Integration

Sync sales contacts to support tickets, update contact statuses, alert your team, and log details, all in just one click.

Most popular automationsmost-popular-automations
Reply + Zendesk Integration

Create Zendesk ticket for new Reply contact

If you're using Reply to send your marketing emails, you can also use it to create and manage ticket for Zendesk. contact created in Reply will automatically be created as ticket in Zendesk, so you can easily keep track of all Zendesk requests in one place.

This automation will help you stay organized and provide top-notch customer service. It's a great system that helps you take care of your customers so you can focus on growing your business.
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Zendesk + Reply Integration

Create Reply contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Reply integration. It will automatically create a Reply contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Reply contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Reply + Zendesk flow

Capture lead details, sync CRM records, alert support teams, and trigger automated follow-ups across your entire tool stack. Pick a combination and activate it in one click.

Reply
Zendesk
+
SalesforceSalesforce (4)
+
HubspotHubspot (4)
+
SlackSlack (4)
+
GmailGmail (4)
+
Google SheetsGoogle Sheets (4)
+
CalendlyCalendly (4)
R
Z
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Create a Zendesk ticket and a Salesforce contact when a new contact is created in Reply
New Reply contacts instantly generate a Zendesk support ticket and a Salesforce contact record without manual data entry.
Z
R
S
Search Reply contacts and create Salesforce tasks when a new Zendesk ticket is created
New Zendesk tickets trigger a contact search in Reply and create a follow-up task in Salesforce automatically.
Z
R
S
Update Reply campaign status and Salesforce records when a Zendesk ticket is updated
Keep Reply campaigns and Salesforce accounts synchronized whenever support ticket details change in Zendesk.
R
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Create a Salesforce lead and a Zendesk ticket when a new contact is created in Reply
Capture Reply contacts across both Zendesk and Salesforce instantly for comprehensive pipeline tracking.

Supported triggers and actions for Reply and Zendesk

Mix and match to build the exact automation you need

Reply
Reply Triggers & Actions
Contact is created in Reply
Triggers the automation when a new contact is created
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Instant
Prospect replies to an email in Reply
Triggers the automation when a prospect replies to an email
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Instant
Email is sent in Reply
Triggers the automation when an email is sent
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Instant
Person opens email in Reply
Triggers the automation when a person opens an email
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Instant
Reply is marked with new inbox category in Reply
Triggers the automation when a reply is marked with a new inbox category
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Instant
Prospect finished the sequence in Reply
Triggers the automation when prospect finishes the sequence
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Instant
Person opts out in Reply
Triggers the automation when a person opts out of marketing communications
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Create a person and push to campaign in Reply
Creates a new person and adds them to a campaign
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Create or Update Contact in Reply
Adds or update contact information
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Search contact by email in Reply
Finds and retrieves contact information using their email address
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Search contact status in campaign in Reply
Searches for a contact's status in a campaign
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Remove a contact from campaign in Reply
Removes a contact from a campaign
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Mark as finished in Reply
Mark a task or item as completed
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Mark as replied in Reply
Mark incoming messages as replied to save time and keep track of conversations
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Reply + Zendesk?

Streamline your sales and support operations by connecting Reply and Zendesk workflows in just one click.

What you can automate?
🚀
Sync new Reply contacts to Zendesk tickets automatically
Turn every new contact created in Reply into an active Zendesk support ticket instantly. Eliminate manual data entry and ensure customer inquiries are addressed without delay.
📝
Capture every submitted field and custom attribute
Map all available contact details and custom fields from Reply into Zendesk ticket descriptions. Your support agents receive comprehensive context right from the start.
🔔
Alert your support team as soon as prospects reply
Notify your team instantly in Slack or via email the moment a prospect responds in Reply or when a new Zendesk ticket is generated, ensuring rapid response times.
🔀
Route tickets based on specific contact fields
Trigger different actions depending on criteria like company size, priority tags, or campaign categories submitted in Reply or updated in Zendesk.
🔄
Keep destination records up to date dynamically
Synchronize status changes across platforms so that updating a ticket in Zendesk automatically updates the corresponding campaign status in Reply.
🔍
Search and update instead of creating duplicates
Verify existing contact profiles by email before creating new records, ensuring your Zendesk users and Reply contacts remain clean and deduplicated.
Handle later status changes like solved or finished
When a Zendesk ticket is marked as solved, automatically update the contact as finished in Reply to halt automated sequences and prevent awkward messaging.
🌐
Extend your workflow to external apps like Google Sheets
Connect your Reply and Zendesk core flow with popular supporting apps like Google Sheets or Slack to log metrics and notify stakeholders instantly.
And much more...

Who is Reply + Zendesk integration for?

Sales and support teams connect Reply and Zendesk to eliminate manual data entry, streamline customer handoffs, and keep contact records perfectly synchronized.

Sales Operations Managers
Sales Operations Managers
Customer Support Leads
Customer Support Leads
Account Executives
Account Executives
Customer Success Teams
Customer Success Teams
Sales Development Reps
Sales Development Reps
Support Operations Analysts
Support Operations Analysts
📈
Sales Operations Managers
You're reviewing outreach campaign metrics in Reply but your support records in Zendesk only update when someone manually transfers contact data, so the conversion counts you're optimising against are always outdated — this integration means every new contact and ticket status syncs instantly and your pipeline data stays current.
Customer Support Leads
You need to act fast on customer queries arriving from outreach campaigns, but support agents find out about new prospect replies hours too late — automating both apps means every email response immediately generates a Zendesk ticket so your support team responds without delay.
🤝
Account Executives
You answer to clients who want complete visibility into their onboarding progress across sales and support platforms, but manually piecing together communication logs is time-consuming — connecting these apps means every interaction flows seamlessly into shared reports so stakeholders see real-time updates.
📊
Customer Success Teams
The volume of inbound prospect inquiries is too high for anyone to keep up by hand across multiple disparate tools, causing crucial tickets to slip through the cracks — automating both apps means every contact created in Reply triggers immediate ticket creation in Zendesk without manual intervention.
🔄
Sales Development Reps
You own the initial outreach phase and depend on customer support teams upstream to hand over ticket resolution data before you follow up, leading to awkward timing — with this integration, resolved Zendesk tickets automatically update contact statuses in Reply so your next outreach step happens at the exact right moment.
📋
Support Operations Analysts
You need a reliable history of customer interactions across sales campaigns and ticketing systems, but manual logging keeps leaving frustrating gaps in audit trails — automating both apps means every ticket update and contact event is recorded accurately for complete operational clarity.
Our team

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Why choose Integrately to automate Reply + Zendesk

Build and manage your Reply + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Reply + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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in $19.99

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Frequently Asked Questions

How do I connect Reply to Zendesk?
Frequently Asked Questions
You can connect Reply to Zendesk in 1 click using ready-made templates on Integrately, or ask Integrately AI to build your custom workflow. Connect your accounts, map your fields, and automate tasks across Salesforce, Hubspot, Slack, and 1,500+ other apps.
Can I automatically create Zendesk tickets from new Reply contacts?
Frequently Asked Questions
Can I connect Reply, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Reply and Zendesk?
Frequently Asked Questions
How does Reply handle contact data in this integration?
Frequently Asked Questions
How are Zendesk tickets updated through Reply triggers?
Frequently Asked Questions
Do I need coding skills to automate Reply and Zendesk?
Frequently Asked Questions
Is the Reply and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Reply or Zendesk With 1500+ Other Apps

Reply
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Zendesk
Popular Zendesk Integrations
Sync Zendesk with project management, reporting, and communication tools to keep customer support data working across your stack.
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