Phone.com + Zendesk Integration

Integrate Phone.com to Zendesk in one click, or tell Integrately AI how you want each call handled. Log call details, create support tickets, update customer records, and alert your team automatically.

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Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Phone.com
    Call recording is created in Phone.com Instant
  • Phone.com
    Call is created in Phone.com Instant
  • Phone.com
    SMS is recived in Phone.com Instant
  • Phone.com
    Call is completed in Phone.com Instant
  • Phone.com
    Call log record is created in Phone.com Instant
  • Phone.com
    SMS is sent in Phone.com Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Phone.com
    Update contact in Phone.com
  • Phone.com
    Search contact in Phone.com
  • Phone.com
    Create Contact in Phone.com
  • Phone.com
    Send SMS in Phone.com
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Phone.com + Zendesk Integration

Capture calls, create support tickets, update contact details, alert your support team, and log records, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + Phone.com Integration

Create Phone.com contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - Phone.com integration. It will automatically create a Phone.com contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up Phone.com contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your Phone.com + Zendesk flow

Sync your support records with CRM data, notify your team across messaging channels, and keep your entire stack updated. Pick a combination and activate it in one click.

Phone.com
Zendesk
+
SalesforceSalesforce (5)
+
SlackSlack (4)
+
GmailGmail (4)
+
HubSpotHubSpot (4)
+
Jira Software CloudJira Software Cloud (4)
+
Google SheetsGoogle Sheets (4)
P
Z
S
Create a Zendesk ticket when a call is completed in Phone.com, and add the contact in Salesforce
Every completed call creates a support ticket in Zendesk and adds a new contact in Salesforce instantly, eliminating manual data entry.
Z
S
P
When a Zendesk ticket is created, log the details in Salesforce and send an SMS via Phone.com
New support tickets automatically update your Salesforce account and trigger an outbound SMS notification through Phone.com.
Z
S
P
When a Zendesk ticket is solved, update the contact in Salesforce and send a confirmation SMS via Phone.com
Marking a support ticket as solved updates your Salesforce records and notifies the client via Phone.com SMS.
P
Z
S
If a Phone.com call log record is created, create a Zendesk ticket and update Salesforce
New call logs instantly generate Zendesk tickets and refresh your Salesforce database without manual exporting.
Z
C
S
P
Use Claude to summarise every Zendesk ticket update, create a Salesforce task, and send a Phone.com SMS
AI summarises ticket updates to create structured Salesforce tasks and trigger relevant Phone.com client updates.

Supported triggers and actions for Phone.com and Zendesk

Mix and match to build the exact automation you need

Phone.com
Phone.com Triggers & Actions
Instant
Call recording is created in Phone.com
Triggers the automation when a call recording is created
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Instant
Call is created in Phone.com
Triggers the automation when a new call is created
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Instant
SMS is recived in Phone.com
Triggers the automation when an SMS is received
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Instant
Call is completed in Phone.com
Triggers the automation when a call is completed
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Instant
Call log record is created in Phone.com
Triggers the automation when a new call log record is created
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Instant
SMS is sent in Phone.com
Triggers the automation when an SMS is sent
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Update contact in Phone.com
Updates an existing contact
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Search contact in Phone.com
Searches for a contact
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Create Contact in Phone.com
Creates a new contact
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Send SMS in Phone.com
Sends an sms
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Phone.com + Zendesk?

Streamline your customer support operations by connecting communication logs directly to your helpdesk tickets.

What you can automate?
🎫
Create Zendesk tickets from completed phone calls
Automatically open a new support ticket in Zendesk the moment a call finishes in Phone.com. Capture caller details and conversation notes without manual data entry.
📝
Capture every submitted call log and SMS field
Map complete call recording links, SMS text contents, and caller IDs directly into Zendesk ticket fields instead of basic notifications. Ensure agents have full context immediately.
🔔
Tell the right support agent instantly
Trigger instant notifications in Slack or via SMS when high-priority tickets are created from inbound customer calls. Keep your support team responsive and accountable.
🔀
Route tickets based on call metadata
Handle support tickets differently depending on caller tags, department routing, or phone number dialed. Send VIP callers straight to senior support queues automatically.
🔄
Keep Zendesk tickets updated as calls occur
Automatically append new call recordings, follow-up SMS messages, and updated contact logs to existing Zendesk tickets without manual searching.
🔍
Search contacts before creating duplicate records
Check existing Zendesk users and organizations before logging new Phone.com interactions, preventing duplicate customer profiles in your helpdesk.
Handle solved status changes seamlessly
Trigger automated confirmation SMS messages or follow-up call logs whenever a Zendesk ticket is marked as solved or updated by an agent.
🔗
Extend call workflows into Google Sheets
Push your Phone.com call data and Zendesk ticket records into Google Sheets simultaneously for easy reporting, team audits, and performance tracking.
And much more...

Who is Phone.com + Zendesk integration for?

Support leaders, customer success managers, and operations teams streamline communication workflows, eliminate manual ticket logging, and keep customer records perfectly aligned across both platforms.

Support analysts
Support analysts
Support managers
Support managers
Client success leads
Client success leads
Call center supervisors
Call center supervisors
Helpdesk agents
Helpdesk agents
Operations directors
Operations directors
📈
Support analysts
You report on support call metrics and ticket resolution times, but your reports only update when someone manually exports records, so the metrics you present are always a day behind — this integration means every completed call and new ticket syncs instantly and your numbers stay current.
Support managers
You need to act fast when high-priority customer calls arrive, but delays in logging calls mean issues sit unassigned for hours — with this integration, every completed call creates a Zendesk ticket immediately and your support team can respond without delay.
🤝
Client success leads
You answer to key clients who expect prompt updates on their reported issues, but tracking call transcripts across disconnected systems causes frustrating communication gaps — automating both apps means every conversation links directly to the right ticket and client visibility is always clear.
📞
Call center supervisors
The daily volume of inbound phone interactions is too high for your agents to keep up with manual ticket entry, leading to missed follow-ups — this integration means every phone interaction automatically populates your support queue so nothing falls through the cracks.
🔧
Helpdesk agents
You own the ticket resolution process and depend on phone logs being handed over accurately by reception staff, but manual transcription errors frequently slow you down — connecting these apps means every call detail arrives formatted and ready for your review.
🗂️
Operations directors
You need a reliable history of all customer touchpoints across phone and helpdesk systems, but manual logging leaves persistent gaps in your audit trail — this integration means every call, SMS, and ticket creates a unified record with zero manual effort.
Our team

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Why choose Integrately to automate Phone.com + Zendesk

Build and manage your Phone.com + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Phone.com + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

1
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2
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Automation is ready
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Frequently Asked Questions

How do I connect Phone.com to Zendesk?
Frequently Asked Questions
You can connect Phone.com to Zendesk in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the automation and map the fields. It takes minutes to link Phone.com, Zendesk, and tools like Slack, Gmail, and Google Sheets.
Can I automatically create Zendesk tickets from completed Phone.com calls?
Frequently Asked Questions
Can I connect Phone.com, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Phone.com and Zendesk?
Frequently Asked Questions
How does Phone.com data get passed to Zendesk?
Frequently Asked Questions
Can I update Zendesk tickets when Phone.com call records change?
Frequently Asked Questions
Do I need coding skills to automate Phone.com and Zendesk?
Frequently Asked Questions
Is the Phone.com and Zendesk integration free?
Frequently Asked Questions
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