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PagerDuty
PagerDuty is a web-based application that helps teams manage on-call rotations and resolve incidents faster. It offers powerful integrations, rule engines and automation to deliver the right team to the problem at hand within minutes.
Zammad is a customer service software for helpdesks, call centers, and ticketing. It helps you build an efficient helpdesk, manage your customer relationships from start to finish, and turn one-time customers into repeat buyers.