Live Chat + Pipedrive Integration

Integrate Live Chat to Pipedrive in one click, or tell Integrately AI how you want each chat handled. Convert website visitors into sales, create deals, update customer records, and alert your team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Live Chat
    Chat is started in Live Chat Instant
  • Live Chat
    Chat is ended in Live Chat Instant
  • Live Chat
    Chat is updated in Live Chat Instant
  • Live Chat
    Visitor enters queue in Live Chat Instant
  • Pipedrive
    Project is created in Pipedrive Instant
  • Pipedrive
    Project is updated in Pipedrive Instant
  • Pipedrive
    Project is deleted in Pipedrive Instant
  • Pipedrive
    Activity is created in Pipedrive Instant
  • Pipedrive
    Activity is updated in Pipedrive Instant
  • Pipedrive
    Activity matches filter in Pipedrive
  • Pipedrive
    Deal is created in Pipedrive Instant
  • Pipedrive
    Deal is updated in Pipedrive Instant
  • Pipedrive
    Deal matches filter in Pipedrive
  • Pipedrive
    Deal stage is updated in Pipedrive Instant
  • Pipedrive
    Lead is created in Pipedrive Instant
  • Pipedrive
    Lead is updated in Pipedrive Instant
  • Pipedrive
    Note is created in Pipedrive Instant
  • Pipedrive
    Note is updated in Pipedrive Instant
  • Pipedrive
    Organization is created in Pipedrive Instant
  • Pipedrive
    Organization is updated in Pipedrive Instant
  • Pipedrive
    Organization matches filter in Pipedrive
  • Pipedrive
    Person is created in Pipedrive Instant
  • Pipedrive
    Person is updated in Pipedrive Instant
  • Pipedrive
    Person matches filter in Pipedrive
  • Pipedrive
    Product is added in Pipedrive Instant
  • Pipedrive
    Product is deleted in Pipedrive Instant
  • Pipedrive
    Product is updated in Pipedrive Instant
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2.

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Ready WorkflowsReady Workflows   for Live Chat + Pipedrive Integration

Capture support chats, create Pipedrive deals, organise contact details, update records, and trigger follow-ups, all in just one click.

Sorry, we don’t have a ready workflow for this combination yet.
Got a different task in mind? Describe it

Create your workflow with Integrately AI.
Simply describe what you want to automate, and Integrately AI will build it for you.

Connect more apps to your Live Chat + Pipedrive flow

Notify your sales team in messaging apps, log conversation notes in your email client, and keep your entire stack aligned after every chat. Pick a combination and activate it in one click.

Live Chat
Pipedrive
+
SlackSlack (6)
+
GmailGmail (5)
+
CalendlyCalendly (4)
+
MailchimpMailchimp (4)
+
TypeformTypeform (4)
+
StripeStripe (4)
L
P
S
When a chat is started in Live Chat, create a deal in Pipedrive and notify your sales channel in Slack.
New live chats appear in Pipedrive as a fresh deal immediately while your sales channel gets an instant alert in Slack, so reps can jump on active visitors without delay.
L
P
S
When a visitor enters the queue in Live Chat, create an activity in Pipedrive and alert your support team in Slack.
Queued visitors trigger a new Pipedrive activity and a Slack alert, helping your team manage high-volume chat traffic efficiently.
L
P
S
When a chat is ended in Live Chat, update the deal in Pipedrive and post the outcome in Slack.
Completed chats update Pipedrive deals automatically while Slack broadcasts the result, keeping your records accurate and teams synchronized.
L
P
S
When a chat is updated in Live Chat, add a note in Pipedrive and notify your team in Slack.
Updated chat details append new notes to Pipedrive automatically while Slack notifies your agents, ensuring context is never lost.
L
P
S
Use Claude to summarise chat history when a chat ends in Live Chat, update Pipedrive, and notify Slack.
Claude generates a concise chat summary that updates Pipedrive and alerts your Slack channel, replacing manual note-taking.
L
P
S
When a chat is started in Live Chat, create a deal in Pipedrive, notify Slack, and draft a follow-up email in Gmail.
New chats trigger a Pipedrive deal, a Slack alert, and a Gmail follow-up draft, streamlining your multi-channel outreach.

Supported triggers and actions for Live Chat and Pipedrive

Mix and match to build the exact automation you need

Live Chat
Live Chat Triggers & Actions
Instant
Chat is started in Live Chat
Triggers the automation when a new conversation is initiated
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Instant
Chat is ended in Live Chat
Triggers the automation when a chat is marked as complete
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Instant
Chat is updated in Live Chat
Triggers the automation when a chat is updated
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Instant
Visitor enters queue in Live Chat
Triggers the automation when a visitor enters a queue
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No action is available
Pipedrive
Pipedrive Triggers & Actions
Instant
Project is created in Pipedrive
Triggers the automation when a new Project is added
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Instant
Project is updated in Pipedrive
Triggers the automation when a Project is updated
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Instant
Project is deleted in Pipedrive
Triggers the automation when a Project is deleted
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Instant
Activity is created in Pipedrive
Triggers the automation when a new activity is created
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Instant
Activity is updated in Pipedrive
Triggers the automation when an activity is updated
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Activity matches filter in Pipedrive
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Instant
Deal is created in Pipedrive
Triggers the automation when a deal is created
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Instant
Deal is updated in Pipedrive
Triggers the automation when a deal is updated
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Deal matches filter in Pipedrive
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Instant
Deal stage is updated in Pipedrive
Triggers the automation when a deal stage is updated
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Instant
Lead is created in Pipedrive
Triggers the automation when a new lead is created
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Instant
Lead is updated in Pipedrive
Triggers the automation when a new lead is created
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Instant
Note is created in Pipedrive
Triggers the automation when a new note is created
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Instant
Note is updated in Pipedrive
Triggers the automation when a note is updated
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Instant
Organization is created in Pipedrive
Triggers the automation when a new organization is created
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Instant
Organization is updated in Pipedrive
Triggers the automation when any organization's profile is modified
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Organization matches filter in Pipedrive
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Instant
Person is created in Pipedrive
Triggers the automation when a new person is created
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Instant
Person is updated in Pipedrive
Triggers the automation when a person's profile is updated
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Person matches filter in Pipedrive
Triggers the automation when a person matches a specified filter
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Instant
Product is added in Pipedrive
Triggers the automation when a new product is added
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Instant
Product is deleted in Pipedrive
Triggers the automation when a product is deleted
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Instant
Product is updated in Pipedrive
Triggers the automation when a product is updated
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Create activity in Pipedrive
Generates a new activity or task
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Update activity in Pipedrive
Updates the activity with the latest information
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Get activity by id in Pipedrive
Retrieves details of an activity using ID
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Delete activity in Pipedrive
Deletes an activity
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Create deal in Pipedrive
Generates a new deal
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Update deal in Pipedrive
Updates deal information based on new criteria or changes
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Search deal in Pipedrive
Searches for a deal
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Get deal by id in Pipedrive
Retrieves a deal by its id
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Convert deal to lead in Pipedrive
Converts a deal into a lead
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Get deal conversion status in Pipedrive
Retrieves the conversion status of a deal
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Add product to deal in Pipedrive
Adds selected product to a deal
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Get products of deal in Pipedrive
Retrieves products associated with a deal
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Add participant to deal in Pipedrive
Adds a participant to a deal
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Get Participants by Deal Id in Pipedrive
Retrieves participants associated with a deal id
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Create lead in Pipedrive
Generates new leads for potential customers
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Convert lead to deal in Pipedrive
Converts a lead into a deal
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Get lead conversion status in Pipedrive
Retrieves the conversion status of a lead
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Search lead in Pipedrive
Searches for a lead
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Delete deal in Pipedrive
Deletes a deal
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Create organization in Pipedrive
Generates a new organization
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Update organization in Pipedrive
Updates organization information
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Search organization in Pipedrive
Finds and retrieves information about a organization
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Get organization by id in Pipedrive
Retrieves details of an organization using ID
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Delete organization in Pipedrive
Deletes an organization
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Create person in Pipedrive
Generates a new person
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Update person in Pipedrive
Updates the information of a person
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Search person in Pipedrive
Retrieves information about a person
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Get person by id in Pipedrive
Retrieves a person's information by their id
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Delete person in Pipedrive
Deletes a person
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Create product in Pipedrive
Generates and launch new products
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Update product in Pipedrive
Updates product information
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Search product in Pipedrive
Searches for a product
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Get product by id in Pipedrive
Retrieves product information using its id
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Get product variations in Pipedrive
Retrieves variations of a product
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Delete product in Pipedrive
Deletes a product
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Add follower in Pipedrive
Increase your follower count
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Create note in Pipedrive
Creates a new note in the particular format
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Update note in Pipedrive
Updates a note with new information
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Search note in Pipedrive
Searches for a note
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Attach file in Pipedrive
Uploads and save the selected file to a task
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Get user by id in Pipedrive
Retrieves user information using their id
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Search user by email in Pipedrive
Searches for a user using email address
Try it →
Search user by name in Pipedrive
Searches for a user using the name
Try it →

What can you automate with Live Chat + Pipedrive?

Streamline your customer interactions by connecting live chat events directly to your sales CRM with ready-made workflows.

What you can automate?
🎯
Create Pipedrive deals from new chats
Generate a new Pipedrive deal automatically the moment a chat starts in Live Chat. Your sales reps gain instant visibility over every website visitor without lifting a finger.
📝
Capture all submitted visitor details
Map customer names, emails, and conversation notes directly into custom Pipedrive fields. Your CRM records remain detailed and structured for every inbound interaction.
🔔
Alert your team instantly on Slack
Send real-time notifications to your sales or support channel whenever a new visitor enters the queue or starts a chat. Your team can respond faster and close deals quicker.
🔀
Route chats based on visitor criteria
Create high-priority deals for enterprise visitors and standard deals for general inquiries. Your routing logic ensures every lead reaches the appropriate representative.
🔄
Keep deal stages updated automatically
Update Pipedrive deal stages the moment a chat ends or is resolved. Your pipeline accurately reflects the true status of every customer conversation.
👥
Add or update contacts without duplicates
Search existing Pipedrive person records before creating new ones, preventing duplicate entries and keeping your customer database clean.
💬
Log complete conversation history as notes
Attach full chat transcripts and summary notes to the correct Pipedrive deal or organization record. Your team always has complete context on hand.
Extend your workflow with messaging apps
Trigger automated email follow-ups or team alerts in Slack the moment your Live Chat interaction concludes, connecting your entire tech stack.
And much more...

Who is Live Chat + Pipedrive integration for?

Connecting Live Chat and Pipedrive eliminates manual data entry and ensures every customer conversation is tracked directly in your sales pipeline.

Sales directors
Sales directors
Support managers
Support managers
Account executives
Account executives
Operations leads
Operations leads
Business owners
Business owners
Customer success teams
Customer success teams
📈
Sales directors
You review weekly pipeline reports to track incoming web leads, but manual chat logging leaves your dashboard missing key visitor interactions — automating both apps means every conversation updates your Pipedrive deals instantly and your pipeline numbers stay accurate.
Support managers
You need your team to respond to high-intent website visitors immediately, but agents waste time copying chat transcripts into your CRM — connecting these apps means every visitor interaction is logged as a Pipedrive activity automatically and support response times drop.
🤝
Account executives
You rely on clear contact details and chat histories before jumping on client calls, but scattered records leave you guessing about prospect needs — with this integration, every chat detail populates your Pipedrive contact records and you walk into meetings fully prepared.
📊
Operations leads
You manage high volumes of website inquiries daily, but manual data entry causes backlogs and missing CRM records during peak traffic — automating both apps means every live chat creates a structured deal record without manual intervention.
💼
Business owners
You want to convert more website visitors into paying customers, but slow handoffs between chat widgets and your CRM cause valuable leads to slip away — integrating these apps means every conversation turns into an active Pipedrive deal the moment it starts.
🔍
Customer success teams
You need a reliable history of all technical support discussions for client account reviews, but manual note-taking leaves frequent gaps — automating both apps means every conversation outcome is logged directly in Pipedrive and your client history is complete.
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Live Chat + Pipedrive

Build and manage your Live Chat + Pipedrive automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Live Chat + Pipedrive with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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2
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Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect Live Chat to Pipedrive?
Frequently Asked Questions
You can connect Live Chat to Pipedrive instantly using 1-click ready workflows or ask Integrately AI to build your custom automation. It links Live Chat, Pipedrive, and apps like Slack, Gmail, or Calendly in seconds.
Can I automatically create Pipedrive deals when a chat starts in Live Chat?
Frequently Asked Questions
Can I connect Live Chat, Pipedrive, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Live Chat and Pipedrive?
Frequently Asked Questions
How does Live Chat data sync with Pipedrive?
Frequently Asked Questions
Can I update Pipedrive deal stages when a chat ends in Live Chat?
Frequently Asked Questions
Do I need coding skills to integrate Live Chat and Pipedrive?
Frequently Asked Questions
Is the Live Chat and Pipedrive integration free?
Frequently Asked Questions
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Want to automate something else in your workflow?

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