Jira Service Desk + Slack Integration

Integrate Jira Service Desk to Slack in one click, or tell Integrately AI how you want each ticket handled. Log support tickets, alert your service team, post request updates, and trigger follow-ups instantly in Slack.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
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2.

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Ready Workflows Ready Workflows for Jira Service Desk + Slack Integration

Capture customer requests, post notifications to your support channel, update service tickets, and alert team members, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Slack Integration

Send Slack message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Slack integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Jira Service Desk + Slack Integration

Send Slack message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Slack integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Jira Service Desk + Slack flow

Sync support tickets with documentation, project boards, and file storage to keep your entire service workflow aligned. Pick a combination and activate it in one click.

Jira Service Desk
Slack
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Jira Software CloudJira Software Cloud (6)
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ConfluenceConfluence (6)
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Google DriveGoogle Drive (6)
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ZendeskZendesk (6)
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ZoomZoom (6)
+
GitHubGitHub (6)
J
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Add every new Jira Service Desk request to Jira Software Cloud as an issue, and notify your team on Slack
New Jira Service Desk requests appear in Jira Software Cloud as software issues instantly and your support channel hears about it in Slack, so engineering teams never miss a ticket.
J
J
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When a Jira Service Desk request is updated, update the matching Jira Software Cloud issue and post the change on Slack
Updates made to Jira Service Desk requests instantly sync with Jira Software Cloud issues while alerting your team in Slack.
J
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If a Jira Service Desk request has high priority, create an urgent issue in Jira Software Cloud and alert the engineering channel on Slack
High-priority service requests instantly generate urgent tracking issues in Jira Software Cloud and notify your engineering channel in Slack.
J
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When a Jira Service Desk request is resolved, close the linked Jira Software Cloud issue and announce it in Slack
Resolved support requests automatically close corresponding Jira Software Cloud issues and announce the fix in Slack.
J
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Use Claude to summarise every new Jira Service Desk request, create an issue in Jira Software Cloud, and notify your support channel in Slack
Claude generates clear summaries of Jira Service Desk requests, populates Jira Software Cloud issues, and notifies your support channel in Slack.
J
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When a request is created in Jira Service Desk, create a Jira Software Cloud issue, create a Confluence page, and notify your team in Slack
New service requests trigger an engineering issue in Jira Software Cloud, a documentation page in Confluence, and a Slack notification.

Supported triggers and actions for Jira Service Desk and Slack

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
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What can you automate with Jira Service Desk + Slack?

Streamline your customer support operations with automated notifications, status synchronization, and team alerts.

What you can automate?
🚀
Post instant request alerts in Slack channels
Send a notification to your team channel the moment a new request is created in Jira Service Desk so agents can take action immediately.
📋
Capture every submitted request detail
Map all available Jira Service Desk request fields into your team messages rather than just a basic notification, ensuring complete context.
🔔
Notify the right support agent instantly
Directly message specific team members in Slack as soon as a new service ticket is assigned or updated in Jira Service Desk.
🔀
Route requests based on submitted fields
Send high-priority service requests to emergency Slack channels while routing standard inquiries to general support queues.
🔄
Keep team channels updated on request progress
Post automatic updates to Slack whenever a Jira Service Desk request status changes, keeping all stakeholders informed.
🔍
Search and verify user details before notifying
Look up user information in Slack before posting notifications to ensure correct tagging and prevent duplicate alerts.
✅
Announce resolved support tickets automatically
Publish a success notification in Slack when a Jira Service Desk request is closed or marked as resolved.
🔌
Extend your workflow to Jira Software Cloud
Automatically create tracking issues in Jira Software Cloud and post updates to Slack whenever a new service request arrives.
And much more...

Who is Jira Service Desk + Slack integration for?

Support teams and service managers rely on this integration to eliminate manual ticket tracking and ensure instant team communication when customer issues arise.

Support Operations Leaders
Support Operations Leaders
Customer Support Agents
Customer Support Agents
Client Success Managers
Client Success Managers
IT Service Desk Managers
IT Service Desk Managers
Service Desk Dispatchers
Service Desk Dispatchers
Help Desk Administrators
Help Desk Administrators
📊
Support Operations Leaders
You're reviewing Jira Service Desk metrics to spot bottlenecks, but your reports only update when someone manually exports ticket counts, so the resolution times you're optimising against are always a few hours behind — with this integration, every new request updates your tracking channels instantly and your operational data stays current.
⚡
Customer Support Agents
You're managing incoming customer tickets in Jira Service Desk, but urgent escalations get buried in your queue before anyone notices, so critical issues sit unresolved for hours — automating both apps means every high-priority request alerts your team in Slack immediately and you can respond without delay.
🤝
Client Success Managers
You're updating stakeholders on ongoing customer issues using Jira Service Desk logs, but manual status updates take too long to compile, so clients receive delayed progress reports — connecting these apps means every request update streams directly to your team channels and you always have accurate statuses ready to share.
📈
IT Service Desk Managers
You're handling hundreds of daily service tickets in Jira Service Desk, but manually routing every request to the right staff member creates massive backlogs, so requests slip through the cracks — this integration means every ticket is triaged and posted to Slack automatically, keeping your workflow moving at scale.
🔧
Service Desk Dispatchers
You're assigning incoming Jira Service Desk tickets to technicians, but handoffs rely on manual messages that often get missed, so technicians start working on tasks without proper context — automating both apps means every request detail is delivered straight to the right Slack channel, ensuring seamless handoffs every time.
🗂️
Help Desk Administrators
You're maintaining a complete audit trail of customer interactions in Jira Service Desk, but manual logging misses critical communication threads, so your compliance records have persistent gaps — with this integration, every request activity is captured and logged reliably, giving you a complete history with zero blind spots.
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Why choose Integrately to automate Jira Service Desk + Slack

Build and manage your Jira Service Desk + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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Frequently Asked Questions

How do I connect Jira Service Desk to Slack?
Frequently Asked Questions
You can connect Jira Service Desk to Slack in 1-click using ready templates on Integrately, or ask Integrately AI to build the automation. It also connects seamlessly with Jira Software Cloud, Confluence, and Zendesk.
Can I automatically send a Slack notification when a new Jira Service Desk request is created?
Frequently Asked Questions
Can I connect Jira Service Desk, Slack, and Google Drive?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Slack?
Frequently Asked Questions
How does Jira Service Desk handle request data in automations?
Frequently Asked Questions
How does Slack receive notifications from Jira Service Desk?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Slack?
Frequently Asked Questions
Is the Jira Service Desk and Slack integration free?
Frequently Asked Questions
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