How to integrate PagerDuty with your apps: Top 16 integrations explained
Optimize workspace productivity and enhance incident management with the top 16 PagerDuty integrations. Improve your business processes effortlessly.
Freshworks CRM (Freshsales Suite) + PagerDuty Integration
Integrate Freshworks CRM (Freshsales Suite) to PagerDuty in one click, or tell Integrately AI how you want each deal handled. Track sales deals, alert on-call teams, manage incidents, and resolve issues automatically.
Free forever.Use premium features free for 14 days.1.
Contact is created in Freshworks CRM (Freshsales Suite)- Contact is updated in Freshworks CRM (Freshsales Suite)
- Deal is updated in Freshworks CRM (Freshsales Suite)
- Deal is created in Freshworks CRM (Freshsales Suite)
- Task is created in Freshworks CRM (Freshsales Suite)
- Account is created in Freshworks CRM (Freshsales Suite)
- Account is updated in Freshworks CRM (Freshsales Suite)
Incident is triggered/created in PagerDuty Instant- Incident is acknowledged in PagerDuty Instant
- Incident is delegated in PagerDuty Instant
- Incident is escalated in PagerDuty Instant
- Incident is unacknowledged in PagerDuty Instant
- Incident is resolved in PagerDuty Instant
- Incident is assigned to user in PagerDuty Instant
- Note is created in PagerDuty Instant
2.
- Search contact in Freshworks CRM (Freshsales Suite)
- Create product in Freshworks CRM (Freshsales Suite)
- Create contact in Freshworks CRM (Freshsales Suite)
- Search contact by email in Freshworks CRM (Freshsales Suite)
- Update contact in Freshworks CRM (Freshsales Suite)
- Search contact by phone number in Freshworks CRM (Freshsales Suite)
- Get contact by id in Freshworks CRM (Freshsales Suite)
- Add note to a contact in Freshworks CRM (Freshsales Suite)
- Create task for contact in Freshworks CRM (Freshsales Suite)
- Delete contact in Freshworks CRM (Freshsales Suite)
- Create deal in Freshworks CRM (Freshsales Suite)
- Get deal by id in Freshworks CRM (Freshsales Suite)
- Search deal by name in Freshworks CRM (Freshsales Suite)
- Create task for deal in Freshworks CRM (Freshsales Suite)
- Add note to a deal in Freshworks CRM (Freshsales Suite)
- Update deal in Freshworks CRM (Freshsales Suite)
- Create or Update contact in Freshworks CRM (Freshsales Suite)
- Create account in Freshworks CRM (Freshsales Suite)
- Create task for an account in Freshworks CRM (Freshsales Suite)
- Get account by id in Freshworks CRM (Freshsales Suite)
- Search account by name in Freshworks CRM (Freshsales Suite)
- Add note to an account in Freshworks CRM (Freshsales Suite)
- Mark task as completed in Freshworks CRM (Freshsales Suite)
- Get task by id in Freshworks CRM (Freshsales Suite)
- Add trigger event in PagerDuty
- Add acknowledge event in PagerDuty
- Add resolve event in PagerDuty
- Search user on call in PagerDuty
Trusted by experts at...
Ready Workflows for Freshworks CRM (Freshsales Suite) + PagerDuty Integration
Create incidents, track deal updates, alert on-call engineers, and manage rotations, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Freshworks CRM (Freshsales Suite) + PagerDuty flow
Streamline deal handoffs and alert escalations by connecting communications, support, and project tools. Pick a combination and activate it in one click.
+
Slack (8)
Slack (8) +
Jira Software Cloud (8)
Jira Software Cloud (8) +
Zendesk (8)
Zendesk (8) +
Salesforce (8)
Salesforce (8) +
Google Drive (8)
Google Drive (8) +
Zoom (8)
Zoom (8) F
P
S
Create a PagerDuty incident when a Freshworks CRM (Freshsales Suite) deal is created, and notify your sales channel in Slack
New deals trigger PagerDuty incidents instantly and post updates to your Slack channel, so your sales and on-call teams stay synchronized.
P
F
S
Log every new PagerDuty incident in Freshworks CRM (Freshsales Suite), and alert your support channel in Slack
PagerDuty incidents automatically generate deals in Freshworks CRM (Freshsales Suite) and notify Slack, ensuring no customer issue goes untracked.
P
F
S
When a PagerDuty incident is resolved, update the deal in Freshworks CRM (Freshsales Suite) and post the status in Slack
Resolved PagerDuty incidents automatically update deal statuses in Freshworks CRM (Freshsales Suite) and notify your Slack channel.
F
P
S
Create a PagerDuty on-call search when a Freshworks CRM (Freshsales Suite) contact is created, and notify Slack
New contacts prompt an on-call search in PagerDuty and alert your team in Slack for faster account assignment.
F
P
S
If a Freshworks CRM (Freshsales Suite) deal is updated to enterprise, trigger a PagerDuty incident and alert leadership in Slack
High-value deal updates in Freshworks CRM (Freshsales Suite) trigger priority PagerDuty incidents and notify leadership on Slack.
P
F
S
When a PagerDuty incident is escalated, update the deal in Freshworks CRM (Freshsales Suite) and post the escalation in Slack
Escalated incidents update deal records in Freshworks CRM (Freshsales Suite) and notify your operations channel in Slack.
F
P
S
Use Claude to analyse every new Freshworks CRM (Freshsales Suite) deal, trigger a PagerDuty incident, and post the brief in Slack
Claude evaluates new deals from Freshworks CRM (Freshsales Suite), triggers relevant PagerDuty incidents, and briefs your team in Slack.
P
F
S
Turn every PagerDuty incident into a Freshworks CRM (Freshsales Suite) deal, create a Jira task, and announce it in Slack
PagerDuty incidents automatically create Freshworks CRM (Freshsales Suite) deals, open tracking tasks in Jira, and notify Slack.
Supported triggers and actions for Freshworks CRM (Freshsales Suite) and PagerDuty
Mix and match to build the exact automation you need
Freshworks CRM (Freshsales Suite) Triggers & Actions
Contact is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new contact is created
Try it → Contact is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a contact is updated
Try it → Deal is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is updated
Try it → Deal is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a deal is created
Try it → Task is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new task is created
Try it → Account is created in Freshworks CRM (Freshsales Suite)
Triggers the automation when a new account is created
Try it → Account is updated in Freshworks CRM (Freshsales Suite)
Triggers the automation when an account is updated
Try it → PagerDuty Triggers & Actions
Instant
Incident is triggered/created in PagerDuty
Triggers the automation when a new incident is created
Try it → Instant
Incident is acknowledged in PagerDuty
Triggers the automation when an incident is acknowledged
Try it → Instant
Incident is delegated in PagerDuty
Triggers the automation when an incident is delegated
Try it → Instant
Incident is escalated in PagerDuty
Triggers the automation when an incident is escalated
Try it → Instant
Incident is unacknowledged in PagerDuty
Triggers the automation when any incident remains unacknowledged
Try it → Instant
Incident is resolved in PagerDuty
Triggers the automation when an incident is resolved
Try it → Instant
Incident is assigned to user in PagerDuty
Triggers the automation when an incident is assigned to a user
Try it → What can you automate with Freshworks CRM (Freshsales Suite) + PagerDuty?
Connect your sales pipeline and incident management workflows to sync records, alert responders, and update statuses automatically.
🔄
Trigger PagerDuty incidents from new Freshworks CRM (Freshsales Suite) deals
Automatically open PagerDuty incidents whenever a new deal is created in Freshworks CRM (Freshsales Suite), ensuring technical responders are alerted instantly to high-value opportunities.
📝
Capture every submitted deal field and incident note
Map all available Freshworks CRM (Freshsales Suite) deal parameters and PagerDuty incident attributes across platforms instead of basic summaries.
📢
Notify the right person immediately upon event triggers
Alert on-call engineers and sales reps the moment a deal updates or an incident escalates, removing communication delays.
🔀
Route records based on submitted deal priority fields
Direct urgent deals and critical incidents to specific escalation paths based on exact priority values submitted in your source app.
📌
Keep destination records updated as conditions change
Automatically update deal stages in Freshworks CRM (Freshsales Suite) when PagerDuty incidents are resolved or acknowledged.
🔍
Search and update instead of creating duplicate entries
Look up existing contacts and deals by email or ID before writing new records, keeping your databases clean and organized.
⚙️
Manage later status changes like resolution and escalation
Handle lifecycle transitions such as incident escalation or ticket closure by automatically updating corresponding CRM records.
💬
Extend your workflow to team messaging tools like Slack
Connect your core Freshworks CRM (Freshsales Suite) and PagerDuty automation with Slack to broadcast real-time operational updates to your team.
And much more...
Who is Freshworks CRM (Freshsales Suite) + PagerDuty integration for?
Sales leaders and engineering managers coordinating deal pipelines and operational incidents benefit from connecting Freshworks CRM (Freshsales Suite) and PagerDuty to eliminate manual delays.
Sales analytics leads
On-call engineering managers
Account directors
Sales operations coordinators
Customer success specialists
Compliance auditors
📈
Sales analytics leads
You're reviewing pipeline reports in Freshworks CRM (Freshsales Suite) but incident metrics remain siloed in PagerDuty, so the closure counts you're reporting against are always delayed — with this integration, every operational update syncs instantly and your pipeline data stays current.
⚡
On-call engineering managers
You manage incident rotations in PagerDuty but find out about closed enterprise deals too late to provision infrastructure, causing deployment bottlenecks — with this integration, every deal creation dispatches on-call alerts instantly and your team prepares ahead.
🤝
Account directors
You answer to key clients who demand immediate visibility when technical incidents impact their accounts, but manual status checks slow you down — with this integration, every incident resolution updates your CRM deal status automatically and clients stay informed.
📊
Sales operations coordinators
The volume of inbound enterprise deals and critical incidents is too high for your team to keep up with manual cross-app logging — with this integration, every deal and incident maps between systems automatically and manual data entry disappears.
🔄
Customer success specialists
You own onboarding handoffs in Freshworks CRM (Freshsales Suite) and depend on engineering teams to clear PagerDuty blockers before proceeding — with this integration, every technical resolution updates your CRM task status automatically and your handoff runs smoothly.
📋
Compliance auditors
You need a reliable audit history linking sales deals to technical incident responses, but keep finding gaps in manual logs — with this integration, every record transition is captured automatically and your compliance trail remains complete.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Freshworks CRM (Freshsales Suite) + PagerDuty
Build and manage your Freshworks CRM (Freshsales Suite) + PagerDuty automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Freshworks CRM (Freshsales Suite) + PagerDuty with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Freshworks CRM (Freshsales Suite) + PagerDuty Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
Trusted by 42,000+ Customers
Highest Rated Integration Platform on G2
P
ProductHunt
Most upvoted product of the month
Connect Freshworks CRM (Freshsales Suite) + PagerDuty Now
In Just 1 Click!
Frequently Asked Questions
How do I connect Freshworks CRM (Freshsales Suite) to PagerDuty?
You can connect Freshworks CRM (Freshsales Suite) to PagerDuty in 1 click using ready-made templates or ask Integrately AI to build your custom flow. Bring in supporting tools like Slack, Zendesk, or Salesforce to extend your automation.
Can I automatically trigger a PagerDuty incident when a new deal is created in Freshworks CRM (Freshsales Suite)?
Can I connect Freshworks CRM (Freshsales Suite), PagerDuty, and Slack?
What is a good Zapier alternative for Freshworks CRM (Freshsales Suite) and PagerDuty?
How does Freshworks CRM (Freshsales Suite) handle contact and deal data in this integration?
How does PagerDuty manage incident triggers and resolutions in this flow?
Can I automate Freshworks CRM (Freshsales Suite) and PagerDuty without coding?
Is the Freshworks CRM (Freshsales Suite) and PagerDuty integration free?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.
Want to automate something else in your workflow?
You Can Also Connect Freshworks CRM (Freshsales Suite) or PagerDuty With 1500+ Other Apps
Popular Freshworks CRM (Freshsales Suite) Integrations
Connect Freshworks CRM (Freshsales Suite) to sales automation, email marketing, and billing platforms to streamline your customer acquisition pipeline.
See All
Freshworks CRM (Freshsales Suite) Integrations
Freshworks CRM (Freshsales Suite) Integrations
No popular apps found
Popular PagerDuty Integrations
Sync PagerDuty with monitoring tools, error tracking systems, and IT service desks to keep your technical infrastructure alerts centralized.
See All
PagerDuty Integrations
PagerDuty Integrations
No popular apps found
