Freshservice + PagerDuty Integration

Connect Freshservice to PagerDuty - Automate your workflows in 1-click

With Freshservice automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. With PagerDuty automations, you can monitor website uptime & performance and enhance user experience. Combine the benefits of both with Integrately’s Freshservice + PagerDuty integration.

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Ready Workflows For Freshservice + PagerDuty Integration

Just click on the workflow you want to automate

Create Freshservice ticket for new PagerDuty incident

PagerDuty + Freshservice Integration

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Create Your Own Freshservice & PagerDuty Integration Without Any Code

1. Select when the automation is executed

2. Select what action you want to automate

Create Custom Workflow

Ticket is created in Freshservice
Triggers the automation whenever a new ticket is created
Ticket is updated in Freshservice
Triggers the automation whenever a ticket is modified
Requester is created in Freshservice
Triggers the automation whenever a new requester is created
Requester is updated in Freshservice
Triggers the automation whenever a requester is updated
Incident is triggered/created in PagerDuty
Triggers the automation whenever a new incident is created
Instant
Incident is acknowledged in PagerDuty
Triggers the automation whenever an incident is acknowledged
Instant
Incident is delegated in PagerDuty
Triggers the automation whenever an incident is delegated
Instant
Incident is escalated in PagerDuty
Triggers the automation whenever an incident is escalated
Instant
Incident is unacknowledged in PagerDuty
Triggers the automation whenever any incident remains unacknowledged
Instant
Incident is resolved in PagerDuty
Triggers the automation whenever an incident is resolved
Instant
Incident is assigned to user in PagerDuty
Triggers the automation whenever an incident is assigned to a user
Instant
Note is created in PagerDuty
Triggers the automation whenever a new note is created
Instant

Create ticket in Freshservice
Automatically generates a new ticket
Create requester in Freshservice
Automatically generates new requester profiles with particular parameters
Get requester by ID in Freshservice
Automatically retrieves a requester's information using their unique ID
Get agent by ID in Freshservice
Get group by ID in Freshservice
Automatically retrieves a group by its ID
Add trigger event in PagerDuty
Automatically initiate a sequence of actions whenever a event occurs
Add acknowledge event in PagerDuty
Automatically adds an acknowledgment event to the workflow timeline
Add resolve event in PagerDuty
Automatically adds a resolve event
Search user on call in PagerDuty
Automatically searches for a user on call

3x-10x Less Expensive Than Popular Alternatives

Popular Alternative

😐

750 Tasks

in $19.⁹⁹

Integrately

😍

2,000 Tasks

in $19.⁹⁹

See Pricing

Integrate Freshservice & PagerDuty In 1 Click
And Save Time & Money Both

Automation has never been this easy & budget-friendly. To get you started, Integrately offers an AI automation builder & millions of ready-made automations. Need help? You get 24/5 live chat support. Plus, Integrately offers a free plan and affordable paid plans to fit the needs of everyone, from individuals to large enterprises. Sign up for your free Integrately plan today!

Want to automate something else in your workflow?

You Can Also Connect Freshservice or PagerDuty With 1200+ Other Apps

Freshservice is an IT service management software that has been built with the intention of providing real-time visibility into the lifecycle of helpdesk tickets and support activity at a granular level.

See Freshservice Integrations

PagerDuty is a web-based application that helps teams manage on-call rotations and resolve incidents faster. It offers powerful integrations, rule engines and automation to deliver the right team to the problem at hand within minutes.

See PagerDuty Integrations