Create Zendesk ticket for new CATS contact
CATS + Zendesk Integration
CATS + Zendesk Integration
Integrate CATS to Zendesk in one click, or tell Integrately AI how you want each candidate handled. Track applicants, create support profiles, alert your team, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Candidate is added to a job in CATS Instant- Candidate is created in CATS Instant
- Job is created in CATS Instant
- Job status is changed in CATS Instant
- Candidate is updated in CATS Instant
- Pipeline is updated in CATS Instant
- User is updated in CATS Instant
- Contact is created in CATS Instant
- Contact status is changed in CATS Instant
- Contact is updated in CATS Instant
- Company status is changed in CATS Instant
- Company is updated in CATS Instant
- Company is created in CATS Instant
- Activity is created in CATS Instant
Ticket is updated in Zendesk- Ticket is solved in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create candidate in CATS
- Create job in CATS
- Search candidate in CATS
- Search company in CATS
- Search Job in CATS
- Create contact in CATS
- Search contact in CATS
- Create task in CATS
- Create company in CATS
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for CATS + Zendesk Integration
Capture candidates, update support profiles, sync statuses, alert your team, and send follow-ups, all in just one click.
Most popular automations
Create CATS contact from new Zendesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in CATS. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - CATS integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in CATS.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - CATS integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in CATS.
This makes it easy to keep track of your support tickets and contacts in one place.
Create Zendesk user for new CATS contact
CATS + Zendesk Integration
Create CATS task for new Zendesk ticket
Zendesk + CATS Integration
Create CATS contact for new Zendesk group
Zendesk + CATS Integration
Create CATS contact for new Zendesk user
Zendesk + CATS Integration
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your CATS + Zendesk flow
Connect recruiting and support data to your messaging, HR, and communication tools. Pick a combination and activate it in one click.
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Slack (4)
Slack (4) +
BambooHR (4)
BambooHR (4) +
Gmail (4)
Gmail (4) +
Google Calendar (4)
Google Calendar (4) +
Calendly (4)
Calendly (4) +
Microsoft Teams (4)
Microsoft Teams (4) C
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Add every new CATS candidate to Zendesk as a user, and notify your hiring channel in Slack
New CATS candidates appear in Zendesk as users within seconds and your hiring channel hears about it in Slack, so nobody re-types applicant details.
C
Z
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When a Zendesk ticket is solved, search the candidate in CATS and notify your support channel in Slack
Solved Zendesk tickets trigger a candidate lookup in CATS and post an update in Slack, keeping recruiters and support aligned.
C
Z
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When a CATS job status is changed, update the Zendesk organization and post the update in Slack
Job status updates in CATS automatically update your Zendesk organization records and announce the shift in Slack.
C
Z
C
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Use ChatGPT to summarise every new CATS candidate, create a Zendesk user, and post the brief in Slack
ChatGPT summarises incoming CATS candidates before creating a Zendesk user and posting the executive brief in Slack.
Supported triggers and actions for CATS and Zendesk
Mix and match to build the exact automation you need
CATS Triggers & Actions
Instant
Candidate is added to a job in CATS
Triggers the automation when a candidate is added to a job
Try it → Instant
Job status is changed in CATS
Triggers the automation when the status of any job changes
Try it → Instant
Candidate is updated in CATS
Triggers the automation when a candidate profile is updated
Try it → Instant
User is updated in CATS
Triggers the automation when a user's information is updated
Try it → Instant
Contact status is changed in CATS
Triggers the automation when a contact's status is changed
Try it → Instant
Company status is changed in CATS
Triggers the automation when a company's status is changed
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with CATS + Zendesk?
Streamline your recruitment and support workflows with powerful ready-made and AI-driven automation capabilities.
👤
Create Zendesk users from CATS candidates
Automatically provision a Zendesk user profile the moment a new candidate is added to CATS. Eliminate manual data entry and ensure support systems have up-to-date applicant contact details.
📋
Capture every custom candidate and job field
Map all submitted applicant details and job attributes directly into Zendesk user or ticket fields instead of basic names alone. Your support records become a comprehensive reference.
🔔
Alert hiring and support teams instantly
Trigger instant notifications in your messaging apps or via email whenever candidate statuses change or high-priority support tickets are created.
🔀
Route records based on applicant criteria
Execute different automation paths depending on specific candidate statuses, job titles, or department tags submitted in CATS.
🔄
Keep support organizations up to date
Synchronize company status changes in CATS directly with Zendesk organizations so your support agents always view current account standing.
🔍
Search existing records to prevent duplicates
Automatically search for existing contacts and users across both platforms before creating new records, ensuring clean database management.
🎯
Handle ticket resolution and stage updates
Trigger automated candidate lookups and pipeline updates whenever Zendesk support tickets are solved or updated.
🔗
Extend workflows to your favourite tools
Connect CATS and Zendesk with messaging platforms, calendar apps, or email tools to build multi-step recruitment operations.
And much more...
Who is CATS + Zendesk integration for?
Recruiting and customer support teams eliminate manual data entry, keeping candidate and ticket records synchronized across both platforms.
Recruiting Operations Managers
Customer Support Leads
Talent Acquisition Directors
HR Support Specialists
Client Onboarding Teams
Recruiting Coordinators
📈
Recruiting Operations Managers
You're tracking applicant pipelines in CATS but support profiles remain disconnected in Zendesk, so your headcount reports are always missing vital context — automating both apps means every new candidate creates a Zendesk user instantly and your records stay current.
⚡
Customer Support Leads
You need to act fast when applicant inquiries arrive, and you find out about candidate tickets too late — connecting these apps means ticket events trigger candidate lookups and your team responds instantly.
📊
Talent Acquisition Directors
You answer to hiring managers who want to see real-time pipeline progress across all touchpoints — this integration means every status change updates your support records and gives stakeholders instant visibility.
🔄
HR Support Specialists
The volume of inbound applicant tickets is too high for anyone to keep up by hand — automating these workflows means candidate creation and ticket handling happen simultaneously without manual backlog.
🤝
Client Onboarding Teams
You own the candidate handoff stage and depend on recruiters to pass over clean data — connecting these apps means candidate profiles flow directly into Zendesk organizations without missing a single detail.
📋
Recruiting Coordinators
You need a reliable history of candidate interactions and keep finding gaps between applicant tracking and support tickets — with this integration, every activity and ticket is logged accurately across platforms.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate CATS + Zendesk
Build and manage your CATS + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect CATS + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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2
Connect Accounts
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Frequently Asked Questions
How do I connect CATS to Zendesk?
You can connect CATS to Zendesk in 1 click using ready workflows on Integrately, or use Integrately AI to build custom multi-step automations with Slack, Gmail, and 1,500+ other apps.
Can I automatically create a Zendesk user when a candidate is added in CATS?
Can I connect CATS, Zendesk, and Slack?
What is a good Zapier alternative for CATS and Zendesk?
How are candidate updates handled between CATS and Zendesk?
Can I sync ticket status changes back to CATS?
Do I need coding skills to automate CATS and Zendesk?
Is the CATS and Zendesk integration free?
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