One way to do this is to set up this Zoho Desk - ActiveCampaign integration. It will automatically create a ActiveCampaign contact for new Zoho Desk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.
Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up ActiveCampaign contacts for every Zoho Desk ticket is a great place to start.