Create Zendesk ticket for new Act! 365 contact
Act! 365 + Zendesk Integration
Act! 365 + Zendesk Integration
Integrate Act! 365 to Zendesk in one click, or tell Integrately AI how you want each contact handled. Create customer support tickets, update contact details, notify your service team, and track follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
New contact is created in Act! 365
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
2.
- Create contact in Act! 365
- Get organization by id in Zendesk
- Create ticket in Zendesk
- Update ticket in Zendesk
- Add comment to ticket in Zendesk
- Search ticket in Zendesk
- Add tag to ticket in Zendesk
- Create user in Zendesk
- Update user in Zendesk
- Search agent in Zendesk
- Search user in Zendesk
- Get user by id in Zendesk
- Create organization in Zendesk
- Update organization in Zendesk
- Search organization in Zendesk
- Search group in Zendesk
Trusted by experts at...
Ready Workflows for Act! 365 + Zendesk Integration
Create support tickets, update customer records, alert your support team, and log service interactions, all in just one click.
Most popular automations
Create Act! 365 contact from new Zendesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding contacts in Act! 365. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - Act! 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Act! 365.
This makes it easy to keep track of your support tickets and contacts in one place.
See moreUse this {{trigger.CustomerSupport}} - Act! 365 integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a contact in Act! 365.
This makes it easy to keep track of your support tickets and contacts in one place.
Create Zendesk user for new Act! 365 contact
Act! 365 + Zendesk Integration
Create Act! 365 contact for new Zendesk group
Zendesk + Act! 365 Integration
Create Act! 365 contact for new Zendesk user
Zendesk + Act! 365 Integration
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Connect more apps to your Act! 365 + Zendesk flow
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Stripe (3) A
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When a new contact is created in Act! 365, create a Zendesk ticket, and add the lead in Salesforce.
Act! 365 contacts immediately generate Zendesk support tickets and update Salesforce records without manual data entry.
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When a Zendesk ticket is created, update the contact in Act! 365, and update the record in Salesforce.
New support inquiries in Zendesk automatically update your Act! 365 contacts and keep Salesforce records current.
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When a Zendesk ticket is solved, update Act! 365 contact status, and update the account in Salesforce.
Resolved Zendesk tickets automatically update contact statuses in Act! 365 and finalize records in Salesforce.
Supported triggers and actions for Act! 365 and Zendesk
Mix and match to build the exact automation you need
Act! 365 Triggers & Actions
Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Act! 365 + Zendesk?
Streamline your sales and support operations by automating contact creation, ticket management, and status updates between Act! 365 and Zendesk.
🔄
Sync new contacts into support tickets automatically
Turn every new contact created in Act! 365 into a fully detailed support ticket in Zendesk without touching a keyboard. Eliminate manual copy-pasting and ensure support is ready for every lead.
📋
Capture every submitted field and detail
Map all available contact fields and form answers from Act! 365 straight into your Zendesk ticket description fields. Your support agents get complete context on every customer interaction.
🔔
Notify your support team instantly
Trigger instant team notifications whenever a new contact arrives or a support ticket status changes. Keep your entire department aligned and responsive around the clock.
🔀
Route tickets based on contact attributes
Send high-priority contacts to senior support agents in Zendesk while routing standard inquiries to general queues. Tailor your workflow based on submitted data fields.
🔄
Keep customer records updated across platforms
Ensure modifications made to contact details in Act! 365 automatically update matching customer profiles and open tickets in Zendesk. Maintain absolute data consistency everywhere.
🔍
Prevent duplicate records and entries
Search existing customer databases before creating new tickets or contacts, ensuring clean records and avoiding duplicate profiles in both Act! 365 and Zendesk.
✅
Handle later status changes and resolutions
Automatically update contact records in Act! 365 the moment a Zendesk ticket is solved or updated. Close the loop between customer support milestones and sales records.
🔌
Extend your workflow with Slack notifications
Trigger automated Slack channel announcements whenever Act! 365 creates a new contact or Zendesk updates a support ticket. Connect your communication stack effortlessly.
And much more...
Who is Act! 365 + Zendesk integration for?
Sales and customer support teams managing client relationships and service requests need seamless data flow to resolve issues faster and keep records accurate across platforms.
Performance analysts
Support managers
Client account leads
Operations teams
Sales reps
Customer success leads
📈
Performance analysts
You're reviewing customer engagement metrics in Act! 365, but your support resolution reports in Zendesk only update when someone manually exports records, so the metrics you're reporting on are always a few hours behind — with this integration, every support ticket links directly to your contact data and your reporting stays current.
⚡
Support managers
You need to assign high-priority customer inquiries immediately, but new leads created in Act! 365 sit in a queue until someone manually copies them over to Zendesk, so your response times suffer — connecting these apps means every new contact generates a support ticket instantly and your team can act without delay.
🤝
Client account leads
Your clients expect prompt updates on both sales inquiries and support tickets, but switching between Act! 365 and Zendesk leaves gaps in your communication history — automating both apps means every touchpoint is recorded in one place and your client updates are always accurate.
📊
Operations teams
The volume of daily customer contacts and support tickets is too high for manual data entry, leading to missed follow-ups and fragmented customer histories — this integration means every record syncs automatically and your operational workflow runs without bottlenecks.
💼
Sales reps
You own the next commercial step after a support ticket is resolved, but you find out about ticket completions hours after they happen — automating these apps means every solved Zendesk ticket updates your Act! 365 contacts immediately so you can reach out at the right moment.
🗂️
Customer success leads
You need a reliable history of customer interactions across sales and support, but manual data transfers keep leaving missing fields in your customer files — connecting these apps means every contact and ticket detail maps correctly and your audit history remains complete.
Did you know?
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Why choose Integrately to automate Act! 365 + Zendesk
Build and manage your Act! 365 + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Act! 365 + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Frequently Asked Questions
How do I connect Act! 365 to Zendesk?
You can connect Act! 365 to Zendesk in 1-click using ready-made templates on Integrately. With support for Salesforce, Slack, Gmail, and 1,500+ apps, you can also ask Integrately AI to build custom multi-step workflows.
Can I automatically create Zendesk tickets from Act! 365 contacts?
Can I connect Act! 365, Zendesk, and Slack?
What is a good Zapier alternative for Act! 365 and Zendesk?
How does Act! 365 handle contact creation for Zendesk tickets?
Can Zendesk ticket updates sync back to Act! 365?
Do I need coding skills to automate Act! 365 and Zendesk?
Is the Act! 365 and Zendesk integration free?
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