Userback + Zendesk Integration

Integrate Userback to Zendesk in one click, or tell Integrately AI how you want each feedback item handled. Turn feedback into support tickets, alert your team, update customer records, and resolve issues automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Userback
    Feedback is collected in Userback Instant
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Userback + Zendesk Integration

Capture feedback, create tickets, update support statuses, notify your team, and resolve issues, all in just one click.

Most popular automationmost-popular-automations
Userback + Zendesk Integration

Create Zendesk ticket for new Userback feedback

Creating Zendesk tickets automatically for every new Userback feedback received can help to ensure that each feedback is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Userback + Zendesk flow

Extend your support pipeline by connecting messaging tools, issue trackers, and documentation platforms to your core automation. Pick a combination and activate it in one click.

Userback
Zendesk
+
SlackSlack (4)
+
Jira Software CloudJira Software Cloud (3)
+
ConfluenceConfluence (2)
+
LinearLinear (2)
+
GitHubGitHub (2)
+
NotionNotion (2)
U
Z
S
Collect Userback feedback, create a Zendesk ticket, and notify your support channel in Slack
New Userback feedback instantly creates a support ticket in Zendesk and alerts your team in Slack, eliminating manual handoffs.
U
Z
S
Add a comment to your Zendesk ticket from Userback feedback, and notify your team in Slack
Attach Userback feedback as a comment on existing Zendesk tickets and broadcast the update in Slack.
U
Z
S
If Userback feedback is marked urgent, create a high-priority Zendesk ticket and alert your managers in Slack
Route urgent Userback feedback into priority Zendesk tickets and instantly notify leadership on Slack.
U
Z
S
Use Claude to summarise Userback feedback, create a Zendesk ticket, and post the summary in Slack
Turn raw Userback feedback into structured Zendesk tickets using Claude and share the brief in Slack.

Supported triggers and actions for Userback and Zendesk

Mix and match to build the exact automation you need

Userback
Userback Triggers & Actions
Instant
Feedback is collected in Userback
Triggers the automation when a particular action in the workflow fails
Try it →
No action is available
Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
Try it →
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
Try it →
Ticket is created in Zendesk
Triggers the automation when a new ticket is created
Try it →
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it →
Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it →
View is created in Zendesk
Triggers the automation when a new view is created
Try it →
User is created in Zendesk
Triggers the automation when a new user is created
Try it →
Group is created in Zendesk
Triggers the automation when a new group is created
Try it →
Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it →
Get organization by id in Zendesk
Try it →
Create ticket in Zendesk
Generates a new ticket
Try it →
Update ticket in Zendesk
Updates ticket information
Try it →
Add comment to ticket in Zendesk
Adds a comment to a ticket
Try it →
Search ticket in Zendesk
Searches for a ticket
Try it →
Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
Try it →
Create user in Zendesk
Generates a new user account
Try it →
Update user in Zendesk
Updates user information
Try it →
Search agent in Zendesk
Searches for agent based on criteria
Try it →
Search user in Zendesk
Searches for a user
Try it →
Get user by id in Zendesk
Retrieves user information using their id
Try it →
Create organization in Zendesk
Generates a new invoice
Try it →
Update organization in Zendesk
Updates organization information
Try it →
Search organization in Zendesk
Finds and retrieves information about a organization
Try it →
Search group in Zendesk
Searches for a group
Try it →

What can you automate with Userback + Zendesk?

Streamline your customer feedback and support ticketing workflows with automated triggers and actions.

What you can automate?
🎫
Create Zendesk tickets from Userback feedback automatically
Turn every piece of feedback collected in Userback into a new Zendesk support ticket instantly. Eliminate manual copy-pasting and ensure no customer request is ever missed.
📝
Capture every submitted feedback field
Map detailed Userback feedback answers, ratings, and attachments directly into Zendesk ticket fields. Your support agents get complete context without chasing extra details.
🔔
Alert your support team the moment feedback arrives
Notify the right team members in Slack or email the second a new Userback feedback item creates a Zendesk ticket. Ensure rapid response times across your entire department.
🔀
Route tickets based on submitted feedback category
Send urgent bug reports to senior engineering queues in Zendesk while routing general UX comments to product teams. Customise routing rules based on user input.
🔄
Keep Zendesk tickets updated as feedback changes
Automatically add comments or update ticket statuses in Zendesk when follow-up feedback is collected in Userback. Maintain accurate records across both platforms.
🔍
Search and update existing records without duplicates
Check if a Zendesk user or organization already exists before creating new entries from Userback submissions. Prevent messy duplicate records in your helpdesk.
✅
Manage ticket resolution and status updates seamlessly
Trigger follow-up actions in Zendesk when customer feedback indicates a resolved issue or requires escalated support intervention.
💬
Extend your workflow to Slack and project tools
Connect Userback and Zendesk with Slack, Jira Software Cloud, or Notion to build powerful multi-app pipelines that span support, product, and engineering teams.
And much more...

Who is Userback + Zendesk integration for?

Product teams, customer support agents, and engineering managers connect Userback and Zendesk to eliminate manual data entry, accelerate response times, and keep support operations perfectly aligned.

Product managers
Product managers
Customer support leads
Customer support leads
Client success managers
Client success managers
Support team leads
Support team leads
Engineering managers
Engineering managers
Operations directors
Operations directors
📊
Product managers
You're reviewing customer feedback submissions in Userback but your tracking dashboards only update when someone manually exports tickets, so the priority metrics you're optimising against are always a few hours behind — with this integration, every feedback item creates a Zendesk ticket instantly and your reporting data stays current.
⚡
Customer support leads
You manage high-volume customer inquiries in Zendesk but miss critical UX reports until users complain directly, so response times spike when issues go unnoticed — automating both apps means every Userback submission spawns a Zendesk ticket instantly and your team handles urgent requests immediately.
🤝
Client success managers
You track client satisfaction scores in Userback but have to manually copy bug notes into Zendesk before engineering can investigate, leaving clients waiting for progress updates — this integration means every piece of feedback creates a tracked support ticket and your clients receive faster resolutions.
📥
Support team leads
You receive dozens of bug reports daily in Userback but logging them individually in Zendesk takes hours away from customer conversations, causing support queues to back up — connecting these apps means every feedback item becomes a ticket automatically and your queue stays clean.
🛠️
Engineering managers
You rely on support staff to manually forward Userback feedback into Zendesk before you can start debugging, resulting in lost context and delayed fixes — automating both apps means every ticket is created with complete feedback details and your engineering pipeline moves without friction.
🗂️
Operations directors
You audit support workflows across Userback and Zendesk but find missing tickets and inconsistent records whenever volume surges, breaking your historical data — this integration means every submission is logged reliably and your audit history remains complete.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Userback + Zendesk

Build and manage your Userback + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Userback + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Userback + Zendesk Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Userback + Zendesk Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Userback to Zendesk?
Frequently Asked Questions
You can connect Userback to Zendesk in 1-click using ready templates or by asking Integrately AI to build the workflow. You can also connect other tools like Slack, Jira Software Cloud, and Notion.
Can I automatically create Zendesk tickets from Userback feedback?
Frequently Asked Questions
Can I connect Userback, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Userback and Zendesk?
Frequently Asked Questions
How does Userback handle feedback data during integration?
Frequently Asked Questions
How does Zendesk manage tickets created from feedback?
Frequently Asked Questions
Do I need coding skills to automate Userback and Zendesk?
Frequently Asked Questions
Is the Userback and Zendesk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Userback or Zendesk With 1500+ Other Apps

Userback
Popular Userback Integrations
Connect Userback with design, product management, and survey tools to centralise your customer insights.
See All
Userback Integrations arrow right
No popular apps found
Zendesk
Popular Zendesk Integrations
Sync Zendesk with CRM, helpdesk, and messaging platforms to keep customer support running smoothly.
See All
Zendesk Integrations arrow right
No popular apps found