TextMagic + Zendesk Integration

Connect TextMagic to Zendesk - Automate your workflows in 1-click

Set up TextMagic automations to send targeted SMS messages, automate appointment reminders, and track campaign engagement. With Zendesk automations, you can automate ticket routing, improve agent productivity, and gain valuable insights into customer support performance. And automate all the repetitive tasks between TextMagic & Zendesk using Integrately.
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Zendesk + TextMagic Integration

Create TextMagic contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - TextMagic integration. It will automatically create a TextMagic contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up TextMagic contacts for every Zendesk ticket is a great place to start.
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Zendesk + TextMagic Integration

Send TextMagic message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - TextMagic integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in TextMagic notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic TextMagic messages for new Zendesk tickets today - your customers will appreciate it!
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TextMagic + Zendesk Integration
1.
  • TextMagic
    Incoming message is received in TextMagic

    Triggers the automation when an incoming SMS is received

    Instant
  • TextMagic
    Missed an incoming call in TextMagic

    Triggers the automation when an incoming call is missed

    Instant
  • TextMagic
    Incoming call is received in TextMagic

    Triggers the automation when an incoming call is received

    Instant
  • TextMagic
    Subscriber is unsubscribed in TextMagic

    Triggers the automation when a subscriber opts out from further communication

    Instant
  • Zendesk
    Ticket is created in Zendesk

    Triggers the automation when a new ticket is created

  • Zendesk
    Ticket is created in view in Zendesk

    Triggers the automation when a new ticket is created in a particular view

  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk

    Triggers the automation when a ticket is audited

  • Zendesk
    View is created in Zendesk

    Triggers the automation when a new view is created

  • Zendesk
    User is created in Zendesk

    Triggers the automation when a new user is created

  • Zendesk
    Group is created in Zendesk

    Triggers the automation when a new group is created

  • Zendesk
    Organization is created in Zendesk

    Triggers the automation when a new organization is created

2.
  • TextMagic
    Send message in TextMagic

    Delivers a message to a designated recipient

  • TextMagic
    Create contact in TextMagic

    Adds a new contact to the database

  • TextMagic
    Add contact to list in TextMagic

    Adds a new contact to a list

  • TextMagic
    Search contact in TextMagic

    Finds and retrieves contact information

  • TextMagic
    Remove contact from list in TextMagic

    Removes a particular contact from a designated list

  • TextMagic
    Lookup phone in TextMagic

    Retrieves contact information associated with a phone number

  • TextMagic
    Lookup email in TextMagic

    Searches for and retrieve email addresses based on particular criteria

  • TextMagic
    Set custom field value in TextMagic

    Sets a custom field value

  • TextMagic
    Change forwarding number in TextMagic

    Updates the phone number that all incoming calls are forwarded to

  • TextMagic
    Create list in TextMagic

    Generates a new list

  • TextMagic
    Search list in TextMagic

    Scans and retrieves results for a particular list

  • Zendesk
    Create ticket in Zendesk

    Generates a new ticket

  • Zendesk
    Update ticket in Zendesk

    Updates ticket information

  • Zendesk
    Add comment to ticket in Zendesk

    Adds a comment to a ticket

  • Zendesk
    Search ticket in Zendesk

    Searches for a ticket

  • Zendesk
    Add tag to ticket in Zendesk

    Adds a tag to a ticket for easy categorization and tracking

  • Zendesk
    Create user in Zendesk

    Generates a new user account

  • Zendesk
    Update user in Zendesk

    Updates user information

  • Zendesk
    Search agent in Zendesk

    Searches for agent based on criteria

  • Zendesk
    Search user in Zendesk

    Searches for a user

  • Zendesk
    Get user by id in Zendesk

    Retrieves user information using their id

  • Zendesk
    Create organization in Zendesk

    Generates a new invoice

  • Zendesk
    Update organization in Zendesk

    Updates organization information

  • Zendesk
    Search organization in Zendesk

    Finds and retrieves information about a organization

  • Zendesk
    Search group in Zendesk

    Searches for a group

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