Telegram + Zendesk Integration

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1.

Update is received in Telegram
Ticket is created in Zendesk
Ticket is created in view in Zendesk
Activity(Audit) is added for specific ticket in Zendesk
View is created in Zendesk
User is created in Zendesk
Group is created in Zendesk
Organization is created in Zendesk

2.

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Ready Workflows for Telegram + Zendesk Integration

Just click on the workflow you want to automate

Most popular automation

Send Telegram message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Telegram integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Telegram notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Telegram messages for new Zendesk tickets today - your customers will appreciate it!

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Who Is This Integration For?

Customer Support Teams

Small Business Owners

Product Managers

Community Managers

IT Support Teams

Customer Support Teams

Customer support teams often need a way to quickly respond to customer inquiries that come in on various channels. They struggle with tracking these conversations across platforms and ensuring all requests are addressed.

Small Business Owners

Small business owners often receive customer feedback or queries on Telegram but find it cumbersome to log these into their existing ticketing system like Zendesk, leading to lost opportunities or unaddressed issues.

Product Managers

Product managers need to track user feedback sent via direct messages on channels like Telegram but find it challenging to consolidate this information into Zendesk for further analysis and response.

Community Managers

Community managers face difficulty in managing feedback and complaints shared by community members over Telegram, struggling to keep a systematic record in Zendesk for action and follow-up.

IT Support Teams

IT support teams often receive error or downtime reports via Telegram, and they need an efficient way to convert these into Zendesk tickets to ensure they are resolved promptly and tracked systematically.

Try This Integration – No Code Needed

What Can You Automate With Telegram + Zendesk

Create Zendesk Tickets from Telegram Messages

Automatically create new Zendesk tickets from messages received in your Telegram account. This ensures that all inquiries are captured and tracked in Zendesk, allowing you to provide timely support.

Alert Zendesk Agents for Critical Messages on Telegram

When a critical message arrives in Telegram, instantly alert your Zendesk agents by creating a tagged ticket. This way, you can ensure urgent issues get the attention they need without delay.

Log Customer Feedback from Telegram in Zendesk

Capture customer feedback shared via Telegram and log it directly into Zendesk under a specific category. It helps you organize feedback systematically for better analysis and follow-up.

Sync Zendesk Status Updates with Telegram Alerts

Send notifications to a Telegram group whenever a Zendesk ticket is updated. Keep your team instantly informed about the latest ticket statuses, aiding faster collaboration and resolution.

Convert Telegram Message Mentions into Zendesk Tasks

Automatically turn mentions of your brand in Telegram messages into actionable tasks in Zendesk. This ensures that every mention is followed up for improved customer interaction and brand management.

And much more...

Start Automating In Minutes

Top 10 Most Popular Telegram Automations from
Integrately Community

Just click on the workflow you want to automate

Send message from Telegram for new message received in WhatsApp

Send Telegram message for new Discord message

Send Telegram message for new Google Drive file

Send Telegram message for new Google Tasks task

Send Telegram message for new Trello card

Send message from Telegram for new message received in WhatsApp

Send Telegram message for new Discord message

Send Telegram message for new Google Drive file

Send Telegram message for new Google Tasks task

Send Telegram message for new Trello card

Send Telegram message for new Microsoft Excel row

Forward a message in Telegram for Payment sale is completed in PayPal

Send Telegram message for new Notion database item

Send message from Telegram for new whatsapp event received in WA Web Plus

Send Telegram message for new OneDrive file

Send Telegram message for new Microsoft Excel row

Forward a message in Telegram for Payment sale is completed in PayPal

Send Telegram message for new Notion database item

Send message from Telegram for new whatsapp event received in WA Web Plus

Send Telegram message for new OneDrive file

Top 10 Most Popular Zendesk Automations from
Integrately Community

Most popular

01

Create Zendesk ticket for new Elementor Forms form submission

02

Create Notion database item for new Zendesk ticket

03

Send Telegram message for new Zendesk ticket

04

Send WhatsApp message for new Zendesk ticket

05

Create Zendesk ticket for new WPForms form submission

cloud

app integration

06

Create Zendesk ticket for new Survey Monkey survey response

07

Create Salesforce opportunity for new Zendesk ticket

08

Send Slack message for new Zendesk ticket

09

Send Slack message for new Zendesk ticket

10

Create ActiveCampaign deal for new Zendesk ticket

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