SMS Online Live Support + Zendesk Integration

Integrate SMS Online Live Support to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Send instant customer updates, notify support agents, update ticket statuses, and track every message without manual effort.

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  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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Ready Workflows Ready Workflows for SMS Online Live Support + Zendesk Integration

Send instant text messages, notify customers when tickets are created, update support records, alert your team, and track responses, all in just one click.

Most popular automationmost-popular-automations
Zendesk + SMS Online Live Support Integration

Send SMS Online Live Support message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - SMS Online Live Support integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in SMS Online Live Support notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Online Live Support messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your SMS Online Live Support + Zendesk flow

Log customer messages, trigger team notifications, sync spreadsheets, and manage follow-up tasks across your entire stack. Pick a combination and activate it in one click.

SMS Online Live Support
Zendesk
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SlackSlack (8)
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ShopifyShopify (8)
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GmailGmail (8)
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Google SheetsGoogle Sheets (8)
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StripeStripe (8)
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Jira Software CloudJira Software Cloud (8)
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When a Zendesk ticket is created, send an SMS in SMS Online Live Support and notify your support channel in Slack.
New Zendesk tickets trigger an instant SMS in SMS Online Live Support and notify your support channel in Slack, keeping your team and customers aligned immediately.
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When a Zendesk ticket is updated, send a follow-up SMS in SMS Online Live Support and alert your support team in Slack.
Updated Zendesk tickets send a follow-up SMS via SMS Online Live Support and post an alert in Slack so everyone stays updated.
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When a Zendesk ticket is solved, send a resolution SMS in SMS Online Live Support and announce it in Slack.
Solved Zendesk tickets trigger a resolution SMS in SMS Online Live Support and announce completion in Slack.
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When a Zendesk ticket is created in view, send an initial SMS in SMS Online Live Support and log the alert in Slack.
Tickets appearing in specific Zendesk views trigger an SMS via SMS Online Live Support and log an alert in Slack.
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If a Zendesk ticket priority is urgent, send an emergency SMS in SMS Online Live Support and alert the escalation channel in Slack.
Urgent Zendesk tickets dispatch an immediate SMS via SMS Online Live Support and alert your escalation channel in Slack.
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When a Zendesk ticket is solved after long review, send a satisfaction survey SMS in SMS Online Live Support and post a wrap-up in Slack.
Resolved support tickets trigger a satisfaction survey SMS via SMS Online Live Support and post a wrap-up in Slack.
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Use Claude to summarise every new Zendesk ticket, send an SMS via SMS Online Live Support, and post the brief in Slack.
Claude summarises new Zendesk tickets before SMS Online Live Support sends a message and Slack logs the brief.
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When a Zendesk ticket is created, send an SMS in SMS Online Live Support, create a task in Jira Software Cloud, and notify Slack.
New Zendesk tickets trigger an SMS in SMS Online Live Support, create a Jira Software Cloud task, and notify Slack.

Supported triggers and actions for SMS Online Live Support and Zendesk

Mix and match to build the exact automation you need

SMS Online Live Support
SMS Online Live Support Triggers & Actions
No trigger is available
Send SMS in SMS Online Live Support
Sends a text message to particular recipients
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with SMS Online Live Support + Zendesk?

Streamline your customer support workflows with automated text messaging, ticket synchronization, and instant team alerts.

What you can automate?
💬
Send instant SMS messages on ticket creation
Automatically dispatch an SMS in SMS Online Live Support whenever a new ticket is created in Zendesk, ensuring customers receive immediate confirmation and acknowledgement.
📝
Capture every submitted support ticket detail
Map incoming ticket fields and customer inquiries directly into your messaging workflows instead of copying text manually, ensuring accurate communication every time.
🔔
Alert your support team instantly
Notify your agents and team channels immediately when critical tickets arrive or statuses change, keeping everyone aligned on customer needs.
🔀
Route workflows based on ticket priority
Trigger urgent SMS alerts and high-priority task creation for critical issues while handling standard inquiries through regular automated channels.
🔄
Keep customer records up to date
Automatically update ticket statuses, follow-up notes, and communication logs across your platforms as customer conversations progress.
🔍
Search and update existing profiles
Look up customer records and match existing tickets to prevent duplicate entries and maintain clean historical databases.
✅
Handle solved tickets and resolution surveys
Trigger resolution confirmation messages and customer feedback requests automatically the moment a support ticket is solved.
🔗
Extend your workflow to team chat apps
Connect your core support pair with Slack to post team notifications and coordinate incident responses seamlessly across departments.
And much more...

Who is SMS Online Live Support + Zendesk integration for?

Support teams and customer service managers who need automated messaging and synchronized ticket tracking across customer touchpoints.

Support operations managers
Support operations managers
Customer support agents
Customer support agents
Client success leads
Client success leads
Helpdesk administrators
Helpdesk administrators
Engineering coordinators
Engineering coordinators
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You're reviewing customer response times and ticket metrics, but your support logs only update when someone manually exports records, so the dashboard numbers you're optimising against are always a few hours behind — with this integration, every new ticket triggers automated SMS messages instantly and your operational data stays current.
⚡
Customer support agents
You need to act fast on incoming customer inquiries and urgent support requests, but messages get buried in crowded inboxes before anyone notices, so issues take too long to resolve — connecting these apps means every new ticket triggers an immediate customer message and alerts your team without manual checking.
🤝
Client success leads
You answer to key clients who expect prompt status updates on their reported issues, but manual notification steps cause frustrating communication delays, so clients constantly ask for progress reports — automating both apps means customers receive instant SMS updates the moment support tickets are created or solved.
🔄
Helpdesk administrators
The volume of daily tickets is too high for your support staff to keep up with manual text messaging and record updates, so important customer follow-ups get missed during peak hours — this integration means every support ticket automatically triggers required customer messages and status tracking without manual data entry.
👥
Engineering coordinators
You own the technical resolution of escalated support tickets and depend on customer support reps to hand over details cleanly, but missing information stalls troubleshooting, so bug fixes take longer than necessary — automating both apps means ticket data flows smoothly into your tracking tools the second incidents are logged.
📋
Quality assurance leads
You need a reliable historical record of all customer communications and ticket resolutions, but manual logging leaves frustrating gaps in your audit trails, so compliance reviews become difficult — connecting these apps means every ticket action and text message is captured automatically for complete reporting accuracy.
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Why choose Integrately to automate SMS Online Live Support + Zendesk

Build and manage your SMS Online Live Support + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Online Live Support + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect SMS Online Live Support to Zendesk?
Frequently Asked Questions
You can connect SMS Online Live Support to Zendesk in 1-click using ready templates on Integrately, or use Integrately AI to build custom multi-step workflows with apps like Slack, Shopify, and Gmail.
Can I send an SMS automatically when a Zendesk ticket is created?
Frequently Asked Questions
Can I connect SMS Online Live Support, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SMS Online Live Support and Zendesk?
Frequently Asked Questions
How does SMS Online Live Support handle incoming customer messages in this integration?
Frequently Asked Questions
Can I filter Zendesk tickets before sending an SMS?
Frequently Asked Questions
Is any coding required to set up this workflow?
Frequently Asked Questions
Is the SMS Online Live Support and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect SMS Online Live Support or Zendesk With 1500+ Other Apps

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Zendesk
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Sync Zendesk with customer success platforms, project management tools, and analytics software to keep support workflows running across your stack.
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