SMS Gateway Hub + Zendesk Integration

Integrate SMS Gateway Hub to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Trigger automated text messages, update customer records, log activities, and alert your support team instantly.

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1.
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • SMS Gateway Hub
    Send message in SMS Gateway Hub
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for SMS Gateway Hub + Zendesk Integration

Notify customers via SMS, send delivery updates, keep support records updated, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zendesk + SMS Gateway Hub Integration

Send SMS Gateway Hub message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - SMS Gateway Hub integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in SMS Gateway Hub notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SMS Gateway Hub messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your SMS Gateway Hub + Zendesk flow

Sync customer support data across your workspace, track issues, and log ticket details. Pick a combination and activate it in one click.

SMS Gateway Hub
Zendesk
+
SlackSlack (3)
+
Jira Software CloudJira Software Cloud (3)
+
ConfluenceConfluence (2)
+
SalesforceSalesforce (3)
+
Google DriveGoogle Drive (2)
+
GmailGmail (3)
Z
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When a new Zendesk ticket is created, send an SMS via SMS Gateway Hub and post an alert in Slack.
New Zendesk tickets trigger an instant customer text via SMS Gateway Hub while notifying your team in Slack, eliminating manual notification delays.
Z
S
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When a Zendesk ticket is updated, send a status update via SMS Gateway Hub and post the change in Slack.
Keep customers and teams aligned by sending SMS Gateway Hub updates and Slack notifications whenever a Zendesk ticket changes.
Z
S
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When a Zendesk ticket is solved, send a resolution notice via SMS Gateway Hub and announce it in Slack.
Notify customers of resolved issues via SMS Gateway Hub and share the success in your Slack team channel automatically.

Supported triggers and actions for SMS Gateway Hub and Zendesk

Mix and match to build the exact automation you need

SMS Gateway Hub
SMS Gateway Hub Triggers & Actions
No trigger is available
Send message in SMS Gateway Hub
Delivers a message to a designated recipient
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Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with SMS Gateway Hub + Zendesk?

Streamline your customer support notifications and data synchronization with powerful automated workflows.

What you can automate?
💬
Send SMS updates for every new support ticket
Trigger automated text messages via SMS Gateway Hub the moment a new support ticket is created in Zendesk. Ensure customers receive instant confirmation without manual dialing.
📋
Capture all ticket details in mobile alerts
Map custom ticket fields, priorities, and descriptions directly into SMS Gateway Hub text messages. Give recipients complete context right on their mobile devices.
🔔
Alert support teams immediately on critical events
Notify staff and stakeholders instantly when high-priority tickets arrive in Zendesk, driving faster internal response times and issue resolution.
🔀
Route messages based on ticket priority levels
Send different SMS notifications depending on whether a submitted Zendesk ticket is marked urgent, high, normal, or low priority.
🔄
Keep stakeholders updated as tickets change status
Automatically send progress messages via SMS Gateway Hub whenever a Zendesk ticket status moves from open to pending or solved.
🔍
Search and update existing customer records
Look up existing user or organization details in Zendesk before triggering downstream messaging actions, preventing duplicate notifications.
✅
Trigger closing notices when tickets are solved
Send a polite resolution text via SMS Gateway Hub automatically the moment a Zendesk ticket is marked as solved by your support agents.
🌐
Extend workflows to your favorite workspace tools
Combine Zendesk and SMS Gateway Hub with Slack, Google Drive, or Gmail to build multi-step operational pipelines tailored to your support team.
And much more...

Who is SMS Gateway Hub + Zendesk integration for?

Support managers, customer success leads, and operations teams streamline communications, eliminate manual updates, and ensure instant ticket notifications across channels.

Support analysts
Support analysts
Support team leads
Support team leads
Client success managers
Client success managers
Support agents
Support agents
Operations specialists
Operations specialists
Quality assurance officers
Quality assurance officers
📈
Support analysts
You review ticket volumes and response metrics to optimize team performance, but manual logging delays mean your reports are always outdated — this integration means every ticket update flows instantly into your tracking tools and your data stays current.
⚡
Support team leads
You need to act fast on escalated customer queries, but delayed notifications leave you finding out about critical issues too late — connecting these apps means urgent alerts reach your mobile phone immediately and response times improve.
🤝
Client success managers
You answer to key accounts who expect real-time visibility into their reported issues, but manual progress updates create friction — automating both apps means your clients receive immediate SMS updates and transparency is maintained.
📥
Support agents
The incoming ticket volume is too high for anyone to keep up by hand across multiple channels, leading to missed customer follow-ups — this integration means every ticket action triggers automated text notifications without manual effort.
🔄
Operations specialists
You own the downstream resolution workflow and depend on support staff to hand over ticket details correctly, but manual transcription errors cause delays — integrating these apps means data flows seamlessly between systems without manual intervention.
🗂️
Quality assurance officers
You need a reliable history of all customer interactions and keep finding audit gaps caused by manual record-keeping mistakes — with this integration, every ticket event is logged accurately and your audit trail remains complete.
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Why choose Integrately to automate SMS Gateway Hub + Zendesk

Build and manage your SMS Gateway Hub + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Gateway Hub + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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24x5 Live Chat Support
24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect SMS Gateway Hub to Zendesk?
Frequently Asked Questions
You can connect SMS Gateway Hub to Zendesk in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. It links seamlessly with Slack, Jira Software Cloud, Confluence, and 1,500+ other apps.
Can I automatically send an SMS when a new Zendesk ticket is created?
Frequently Asked Questions
Can I connect SMS Gateway Hub, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SMS Gateway Hub and Zendesk?
Frequently Asked Questions
How does SMS Gateway Hub handle messaging triggers with Zendesk?
Frequently Asked Questions
Can I trigger actions based on Zendesk ticket updates?
Frequently Asked Questions
Do I need coding skills to automate SMS Gateway Hub and Zendesk?
Frequently Asked Questions
Is the SMS Gateway Hub and Zendesk integration free?
Frequently Asked Questions
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