Create Zammad ticket for new Slack message
Slack + Zammad Integration
Slack + Zammad Integration
Integrate Slack to Zammad in one click, or tell Integrately AI how you want each ticket handled. Turn Slack messages into tracked helpdesk tickets, create customer records, and update support queues automatically.
Free forever.Use premium features free for 14 days.1.
Message is posted on private channel in Slack- Group message is received in Slack
- Direct message is received in Slack
- Reaction is added in Slack
- Channel is created in Slack
- Custom emoji is added in Slack
- User is created in Slack
- File is created in Slack
2.
- Get thread messages in Slack
- Search user in Slack
- Send channel message in Slack
- Send direct message in Slack
- Send private channel message in Slack
- Reply to channel message in Slack
- Search message in Slack
- Invite user to channel in Slack
- Search user by email in Slack
- Update profile in Slack
- Create channel in Slack
- Set channel topic in Slack
- Get user by id in Slack
- Set status in Slack
- Get Message Permalink in Slack
- Add reminder in Slack
Create ticket in Zammad- Update ticket in Zammad
- Search ticket in Zammad
- Delete ticket in Zammad
- Create user in Zammad
- Search user in Zammad
- Create organization in Zammad
- Delete organization in Zammad
- Search organisation in Zammad
- Send email in Zammad
Trusted by experts at...
Ready Workflows for Slack + Zammad Integration
Capture support requests from messages, create tickets, organise customer organisations, and notify teams, all in just one click.
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Slack + Zammad flow
Sync your support tickets and messages with CRMs, project tools, and team spaces after your core automation runs. Pick a combination and activate it in one click.
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Zendesk (3)
Zendesk (3) +
Jira Software Cloud (3)
Jira Software Cloud (3) +
Confluence (3)
Confluence (3) +
GitHub (3)
GitHub (3) +
HubSpot (3)
HubSpot (3) +
Google Drive (3)
Google Drive (3) Z
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Create a Zammad ticket from every new Zendesk ticket, and notify your support channel in Slack
New Zendesk tickets instantly create matching records in Zammad while your team hears about it in Slack, eliminating manual entry across helpdesks.
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When a Zendesk ticket is updated, update the matching Zammad ticket and post an update in Slack
Zendesk updates automatically flow into Zammad and notify your Slack channel, keeping all stakeholders informed without extra status checks.
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If a Zendesk ticket priority is high, create an urgent Zammad ticket and alert management on Slack
High-priority Zendesk issues trigger urgent Zammad tickets and immediate Slack notifications so critical problems get resolved faster.
Supported triggers and actions for Slack and Zammad
Mix and match to build the exact automation you need
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
Try it → Direct message is received in Slack
Triggers the automation when a direct message is received
Try it → File is created in Slack
Triggers the automation when a particular action in the workflow fails
Try it → Zammad Triggers & Actions
What can you automate with Slack + Zammad?
Streamline your customer support workflows by connecting team communication directly to your ticketing system.
🎫
Turn Slack messages into tracked Zammad support tickets automatically
Convert direct messages or channel discussions in Slack into structured Zammad tickets the moment they arrive. Eliminate manual copying and ensure every customer inquiry enters your support queue.
📝
Capture every submitted message detail and attachment
Map all available message text, sender details, and attached files from Slack directly into separate Zammad ticket fields. Your support team gets complete context without asking follow-up questions.
🔔
Notify the right support agent as soon as a ticket is created
Send instant notifications to dedicated Slack channels whenever a new Zammad ticket is opened or updated. Ensure your team responds to urgent issues immediately.
🔀
Route tickets differently based on message content or tags
Send inquiries to different Zammad departments or assign priority levels based on specific keywords or tags found in incoming Slack messages.
🔄
Keep support tickets and chat channels synchronized
Update Zammad ticket statuses automatically when conversations progress in Slack, or post status changes back to your team channels.
👤
Search and update user profiles without creating duplicates
Check if a customer already exists in Zammad before creating a new user record. Update existing profiles with fresh contact details from Slack automatically.
✅
Handle later ticket status changes like resolved or closed
Trigger automated follow-up messages or update customer records in Slack when a Zammad ticket is marked as closed or resolved.
🔗
Extend your support flow to HubSpot for sales visibility
Connect your Slack and Zammad workflow to HubSpot to ensure sales reps see customer support tickets alongside deal pipelines and contact history.
And much more...
Who is Slack + Zammad integration for?
Customer support teams, helpdesk managers, and IT service providers who need to turn team communications into tracked tickets instantly without manual data entry.
Support Operations Leads
Helpdesk Agents
Account Managers
Customer Support Teams
IT Service Technicians
Quality Assurance Leads
📈
Support Operations Leads
You're tracking ticket resolution metrics across channels but your helpdesk reports only update when someone manually logs conversations, so the resolution counts you're reviewing are always outdated — this integration means every new Slack message creates a Zammad ticket instantly and your reporting stays accurate.
⚡
Helpdesk Agents
You need to respond to customer inquiries immediately, but you find out about client issues too late because team chat requests get buried in busy channels — with this integration, every support request becomes a tracked Zammad ticket right away.
🤝
Account Managers
You answer to key clients who want visibility into their reported issues, but pulling ticket history requires switching between chat apps and helpdesks — automating both apps means every conversation links directly to a Zammad ticket for instant client updates.
📥
Customer Support Teams
The volume of inbound messages is too high for anyone to keep up by hand, leaving customer requests scattered across chats and unassigned — connecting these apps means every message turns into a structured Zammad ticket automatically.
🔄
IT Service Technicians
You own the technical resolution step and depend on team members upstream to hand over bug reports from chat — this integration means every Slack message flows straight into Zammad as a ready-to-work ticket without manual handoffs.
📋
Quality Assurance Leads
You need a reliable history of all customer interactions and keep finding gaps where chat requests were never logged into the helpdesk — automating both apps means every support conversation creates a permanent Zammad ticket history.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Slack + Zammad
Build and manage your Slack + Zammad automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Slack + Zammad with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
Connect Slack + Zammad Now 
In Just 1 Click!
Price Comparison with Popular Alternatives
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😍
2,000 Tasks
in $19.99
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Frequently Asked Questions
How do I connect Slack to Zammad?
You can connect Slack to Zammad in 1-click using ready-made templates on Integrately, or ask Integrately AI to build your workflow. It links Slack, Zammad, and 1,500+ other apps securely without requiring any coding skills.
Can I automatically create Zammad tickets from Slack messages?
Can I connect Slack, Zammad, and HubSpot?
What is a good Zapier alternative for Slack and Zammad?
How does Slack handle data sharing in this integration?
Can I update Zammad tickets when Slack conversations happen?
Do I need coding skills to automate Slack and Zammad?
Is the Slack and Zammad integration free?
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