tawk.to + Slack Integration

Integrate Slack to tawk.to in one click, or tell Integrately AI how you want each ticket handled. Capture customer conversations, alert your support channel in Slack, log details, and trigger team follow-ups automatically.

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1.
  • tawk.to
    Transcript is created in tawk.to Instant
  • tawk.to
    Chat has started in tawk.to Instant
  • tawk.to
    Chat has ended in tawk.to Instant
  • tawk.to
    Ticket is created in tawk.to Instant
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
Arrow Right
2.
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

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Ready Workflows Ready Workflows for Slack + tawk.to Integration

Capture support tickets, notify your team in Slack, log chat transcripts, and route customer inquiries, all in just one click.

Most popular automationsmost-popular-automations
tawk.to + Slack Integration

Send Slack message for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - Slack integration. Whenever a new ticket is created in tawk.to, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new tawk.to tickets today - your customers will appreciate it!
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tawk.to + Slack Integration

Send Slack message for new tawk.to ticket

It's easy to stay on top of your support tickets with automatic notifications using this tawk.to - Slack integration. Whenever a new ticket is created in tawk.to, you will immediately receive a message in Slack notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Slack messages for new tawk.to tickets today - your customers will appreciate it!
See more
Activate
tawk.to + Slack Integration

Send Slack message for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a Slack message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Slack message today. Your future self will thank you.
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Activate
tawk.to + Slack Integration

Send Slack message for new tawk.to chat

When you receive a new tawk.to chat, you can automatically send a Slack message. This is a great way to stay on top of new responses and ensure that you're always providing the best possible customer service. Plus, it's just one less thing that you have to remember to do manually!

So go ahead and set up your automatic Slack message today. Your future self will thank you.
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Slack + tawk.to flow

Route support conversations into CRMs, spreadsheets, and task managers while keeping your team updated on Slack. Pick a combination and activate it in one click.

tawk.to
Slack
+
ZendeskZendesk (6)
+
Google SheetsGoogle Sheets (6)
+
HubspotHubspot (6)
+
NotionNotion (6)
+
GmailGmail (6)
+
AsanaAsana (6)
T
S
Z
When a tawk.to ticket is created, send a channel message in Slack and create a support ticket in Zendesk
New tawk.to tickets appear instantly in Zendesk while your support channel hears about it on Slack, eliminating manual copy-pasting.
T
S
Z
When a tawk.to chat has started, send a direct message in Slack and create a Zendesk user profile
Live chats starting in tawk.to trigger direct alerts in Slack and set up user profiles in Zendesk.
T
Z
S
When a tawk.to transcript is created, update the matching Zendesk ticket and notify your support channel in Slack
Completed chat transcripts update Zendesk tickets automatically and notify your Slack support channel.
T
Z
S
When a tawk.to chat has ended, create a Zendesk follow-up task and alert your team in Slack
Ended chats trigger follow-up tasks in Zendesk and team alerts in Slack.
T
Z
S
Use Claude to summarise new tawk.to tickets, create a Zendesk ticket, and notify your support channel in Slack
Claude summarises incoming tawk.to tickets before logging them in Zendesk and alerting Slack.
T
Z
S
A
When a tawk.to ticket is created, create a Zendesk ticket, notify Slack, and assign a task in Asana
New tawk.to tickets create Zendesk records, notify Slack, and assign Asana tasks.

Supported triggers and actions for tawk.to and Slack

Mix and match to build the exact automation you need

tawk.to
tawk.to Triggers & Actions
Instant
Transcript is created in tawk.to
Fires when a new conversation transcript is generated
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Instant
Chat has started in tawk.to
Triggers the automation when a new conversation is initiated
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Instant
Chat has ended in tawk.to
Triggers the automation when a chat is marked as complete
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Instant
Ticket is created in tawk.to
Triggers the automation when a new ticket is created
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No action is available
Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
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Group message is received in Slack
Triggers the automation when a group message is received
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Direct message is received in Slack
Triggers the automation when a direct message is received
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Reaction is added in Slack
Triggers the automation when someone reacts to any message
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Channel is created in Slack
Triggers the automation when a new channel is created
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Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
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User is created in Slack
Triggers the automation when a new user is created
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File is created in Slack
Triggers the automation when a particular action in the workflow fails
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Search user in Slack
Searches for a user
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Get thread messages in Slack
Retrieves messages in a specific thread
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Send channel message in Slack
Sends a channel message
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Send direct message in Slack
Sends a private message to a recipient
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Send private channel message in Slack
Sends a private message to a channel
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Reply to channel message in Slack
Replies to a channel message
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Search message in Slack
Searches for a message
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Invite user to channel in Slack
Sends an invitation to a user to join a channel
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Search user by email in Slack
Retrieves user information based on their email address
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Update profile in Slack
Updates the user's profile
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Create channel in Slack
Creates a new channel
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Set channel topic in Slack
Sets the channel topic
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Get user by id in Slack
Retrieves user information using their id
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Set status in Slack
Sets the status
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Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
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Add reminder in Slack
Schedule and set reminder for a date and time
Try it →

What can you automate with Slack + tawk.to?

Streamline your customer support workflows by connecting live chat and messaging seamlessly.

What you can automate?
🚀
Send every new tawk.to ticket straight to Slack
Post new customer tickets and chat transcripts directly to your team communication channels the moment they arrive. Eliminate manual copying and keep everyone informed.
📋
Capture every submitted chat field
Map available tawk.to visitor details, ticket subjects, and chat metadata into your downstream records instead of just basic names. Your archives become complete and searchable.
🔔
Alert the right support agent instantly
Trigger direct messages or channel notifications in Slack as soon as a live chat starts or ends. Ensure zero delay in team coordination and customer responses.
🔀
Route chats based on visitor criteria
Send high-priority support tickets to specialized escalation channels while routine chats go to general queues. Tailor your workflow based on submitted ticket data.
🔄
Keep external records updated continuously
Synchronize chat transcripts and support tickets with spreadsheets, CRMs, and task managers as conversations progress. Prevent data silos across your tools.
👤
Upsert contacts and avoid duplicates
Check existing customer records before creating new entries from tawk.to chats. Update existing profiles with fresh conversation notes automatically.
⏱️
Handle later chat status changes
Trigger automated follow-ups and log wrap-up notes the moment a tawk.to chat session ends or a ticket is marked resolved. Keep your pipeline accurate.
📊
Extend your workflow to Google Sheets
Log tawk.to tickets and chat summaries into Google Sheets while notifying your Slack channel in a single multi-step automation. Keep all stakeholders aligned.
And much more...

Who is Slack + tawk.to integration for?

Customer support managers, live chat agents, and operations teams who need real-time conversation alerts and automated ticket logging without manual copying.

Support operations managers
Support operations managers
Live chat support leads
Live chat support leads
Client success teams
Client success teams
Customer support representatives
Customer support representatives
Sales development reps
Sales development reps
Quality assurance leads
Quality assurance leads
📈
Support operations managers
You manage support reporting and need accurate metrics, but your tracking logs only update when someone manually exports tawk.to tickets, so your response analytics are always hours behind — this integration means every new ticket logs instantly and your data stays current.
⚡
Live chat support leads
You need to act fast on customer inquiries, but your team finds out about new chats too late when checking logs manually — automating both apps means every conversation triggers an instant alert in Slack so response times stay fast.
🤝
Client success teams
You answer to clients who want visibility into their support requests, but compiling manual chat reports takes hours every week — this integration means every transcript and ticket is captured automatically without manual paperwork.
💬
Customer support representatives
The chat volume is too high for anyone to keep up with copy-pasting customer details into channels by hand, leading to missed handoffs — automating both apps means every conversation flows straight to your team channel instantly.
📋
Sales development reps
You depend on support agents to hand over qualified chat leads, but details get delayed in transit and warm prospects cool down — connecting these apps means every high-intent chat triggers an immediate sales notification and contact record.
🔍
Quality assurance leads
You need a reliable history of customer interactions for auditing, but manual archiving leaves frequent gaps in your records — this integration means every transcript and ticket is logged reliably across your stack.
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Why choose Integrately to automate tawk.to + Slack

Build and manage your tawk.to + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect tawk.to + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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2
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Frequently Asked Questions

How do I connect Slack to tawk.to?
Frequently Asked Questions
You can connect Slack to tawk.to in 1 click using Integrately. Choose a ready automation template or use Integrately AI to build custom workflows linking Slack and tawk.to with Zendesk, Google Sheets, Hubspot, and 1,500+ other apps.
Can I automatically send tawk.to chat transcripts to Slack channels?
Frequently Asked Questions
Can I connect Slack, tawk.to, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for Slack and tawk.to?
Frequently Asked Questions
How are Slack messages triggered by new tawk.to tickets?
Frequently Asked Questions
Can I log tawk.to chat transcripts into external apps?
Frequently Asked Questions
Do I need coding skills to automate Slack and tawk.to?
Frequently Asked Questions
Is the Slack and tawk.to integration free?
Frequently Asked Questions
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