SMS Online Live Support + Slack Integration

Integrate Slack to SMS Online Live Support in one click, or tell Integrately AI how you want each message handled. Capture customer texts, notify team channels, update records, and trigger instant follow-ups automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Slack
    Message is posted on private channel in Slack
  • Slack
    Group message is received in Slack
  • Slack
    Direct message is received in Slack
  • Slack
    Reaction is added in Slack
  • Slack
    Channel is created in Slack
  • Slack
    Custom emoji is added in Slack
  • Slack
    User is created in Slack
  • Slack
    File is created in Slack
Arrow Right
2.
  • SMS Online Live Support
    Send SMS in SMS Online Live Support
  • Slack
    Search user in Slack
  • Slack
    Get thread messages in Slack
  • Slack
    Send channel message in Slack
  • Slack
    Send direct message in Slack
  • Slack
    Send private channel message in Slack
  • Slack
    Reply to channel message in Slack
  • Slack
    Search message in Slack
  • Slack
    Invite user to channel in Slack
  • Slack
    Search user by email in Slack
  • Slack
    Update profile in Slack
  • Slack
    Create channel in Slack
  • Slack
    Set channel topic in Slack
  • Slack
    Get user by id in Slack
  • Slack
    Set status in Slack
  • Slack
    Get Message Permalink in Slack
  • Slack
    Add reminder in Slack

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Slack + SMS Online Live Support Integration

Forward customer messages, send outbound texts, notify your team channels, update support records, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Slack + SMS Online Live Support Integration

Send message from SMS Online Live Support for new message received in Slack

There are many reasons why you would want to send an message in SMS Online Live Support when a text message is received in Slack.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Slack + SMS Online Live Support flow

Capture customer messages in Slack, trigger real-time SMS responses, and sync data across your support, CRM, and team tools instantly. Pick a combination and activate it in one click.

SMS Online Live Support
Slack
+
ZendeskZendesk (4)
+
FreshdeskFreshdesk (4)
+
HubSpotHubSpot (4)
+
IntercomIntercom (4)
+
GmailGmail (4)
+
Google SheetsGoogle Sheets (4)
S
S
Z
Send an SMS in SMS Online Live Support when a message is posted on private channel in Slack, and create a ticket in Zendesk.
Customer messages in Slack immediately trigger an SMS in SMS Online Live Support and create a support ticket in Zendesk.
S
S
Z
Send an SMS in SMS Online Live Support when a direct message is received in Slack, and update the ticket in Zendesk.
Direct messages in Slack send an SMS in SMS Online Live Support and update the matching ticket in Zendesk.
S
S
Z
Send an SMS in SMS Online Live Support when a group message is received in Slack, and add a comment in Zendesk.
Group messages in Slack send an SMS in SMS Online Live Support and log a comment in Zendesk.
S
S
Z
Send an SMS in SMS Online Live Support when a reaction is added in Slack, and create a user in Zendesk.
Adding a reaction in Slack triggers an SMS in SMS Online Live Support and creates a user profile in Zendesk.

Supported triggers and actions for SMS Online Live Support and Slack

Mix and match to build the exact automation you need

SMS Online Live Support
SMS Online Live Support Triggers & Actions
No trigger is available
Send SMS in SMS Online Live Support
Sends a text message to particular recipients
Try it →
Slack
Slack Triggers & Actions
Message is posted on private channel in Slack
Triggers the automation when a message is posted on a private channel
Try it →
Group message is received in Slack
Triggers the automation when a group message is received
Try it →
Direct message is received in Slack
Triggers the automation when a direct message is received
Try it →
Reaction is added in Slack
Triggers the automation when someone reacts to any message
Try it →
Channel is created in Slack
Triggers the automation when a new channel is created
Try it →
Custom emoji is added in Slack
Triggers the automation when a custom emoji is added
Try it →
User is created in Slack
Triggers the automation when a new user is created
Try it →
File is created in Slack
Triggers the automation when a particular action in the workflow fails
Try it →
Search user in Slack
Searches for a user
Try it →
Get thread messages in Slack
Retrieves messages in a specific thread
Try it →
Send channel message in Slack
Sends a channel message
Try it →
Send direct message in Slack
Sends a private message to a recipient
Try it →
Send private channel message in Slack
Sends a private message to a channel
Try it →
Reply to channel message in Slack
Replies to a channel message
Try it →
Search message in Slack
Searches for a message
Try it →
Invite user to channel in Slack
Sends an invitation to a user to join a channel
Try it →
Search user by email in Slack
Retrieves user information based on their email address
Try it →
Update profile in Slack
Updates the user's profile
Try it →
Create channel in Slack
Creates a new channel
Try it →
Set channel topic in Slack
Sets the channel topic
Try it →
Get user by id in Slack
Retrieves user information using their id
Try it →
Set status in Slack
Sets the status
Try it →
Get Message Permalink in Slack
Retrieves the unique url link for a message within a conversation or chat
Try it →
Add reminder in Slack
Schedule and set reminder for a date and time
Try it →

What can you automate with Slack + SMS Online Live Support?

Streamline your communication workflows by connecting Slack triggers directly to SMS Online Live Support actions.

What you can automate?
💬
Trigger SMS messages from Slack channels
Automatically send an SMS in SMS Online Live Support whenever a new message is posted on private channel in Slack. Eliminate manual copying and ensure immediate client communication.
📥
Capture every submitted message detail
Map available Slack message contents and metadata directly into your text workflows instead of basic notifications. Your messaging system becomes a much more robust engagement tool.
🔔
Notify the right person immediately
Alert team members and dispatch automated customer texts the moment a direct message or group conversation occurs in Slack. Keep response times exceptionally fast.
🔀
Route messages based on submitted fields
Perform different actions depending on keywords or criteria submitted in your Slack messages. Direct urgent queries to priority text queues automatically.
🔄
Keep your destination records updated
Ensure every conversation, user update, and channel event in Slack is accurately reflected in your SMS platform and connected tools in real time.
🛠️
Add or update records without duplicates
Prevent duplicate contacts or entries by automatically matching existing records when new Slack events or messages take place.
📋
Handle later status changes smoothly
Manage follow-ups, completions, and status updates across your communication pipeline as messages progress through their lifecycle.
🔌
Extend flows to popular supporting apps
Connect your core Slack and SMS Online Live Support workflows with Zendesk, HubSpot, Google Sheets, and other essential tools for multi-step automation.
And much more...

Who is Slack + SMS Online Live Support integration for?

Connecting Slack and SMS Online Live Support streamlines customer communication, automates outbound texts from team discussions, and keeps records current across your entire organization.

Performance marketers
Performance marketers
Customer support teams
Customer support teams
Account managers
Account managers
High-volume sales teams
High-volume sales teams
Project coordinators
Project coordinators
Compliance officers
Compliance officers
📈
Performance marketers
You're monitoring campaign discussions in Slack but your tracking sheet only updates when someone manually exports messages, so the row counts you're optimising against are always a few hours behind — with this integration, every new message triggers texts instantly and your data stays current.
⚡
Customer support teams
You receive critical inquiries in Slack but manually forwarding them to customers takes too long, leaving your response times lagging behind industry standards — automating both apps means every incoming message dispatches an instant SMS so your clients get immediate answers.
🤝
Account managers
You coordinate client projects in team channels but stakeholders keep asking for status updates via text message, forcing you to constantly switch between platforms — connecting these apps means every channel update instantly updates your communication logs.
📊
High-volume sales teams
You handle countless leads across messaging threads but manual data entry causes missed follow-ups and lost pipeline opportunities — integrating these apps means every lead message is captured and messaged automatically without manual effort.
🔧
Project coordinators
You depend on upstream team handoffs in Slack to trigger client communications, but delays leave you waiting blindly for updates — this integration means every channel message instantly triggers your customer text workflows.
📝
Compliance officers
You need a reliable history of all team communications and customer SMS logs, but manual record-keeping always leaves gaps in your audits — automating both apps means every interaction is systematically recorded and tracked.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate SMS Online Live Support + Slack

Build and manage your SMS Online Live Support + Slack automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SMS Online Live Support + Slack with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect SMS Online Live Support + Slack Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect SMS Online Live Support + Slack Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Slack to SMS Online Live Support?
Frequently Asked Questions
You can connect Slack to SMS Online Live Support instantly using 1-click workflows or ask Integrately AI to set up custom automations with Zendesk, HubSpot, and Google Sheets.
Can I automatically send an SMS in SMS Online Live Support when a message is posted in Slack?
Frequently Asked Questions
Can I connect Slack, SMS Online Live Support, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Slack and SMS Online Live Support?
Frequently Asked Questions
How does Slack handle message triggers in automations?
Frequently Asked Questions
How does SMS Online Live Support process incoming actions?
Frequently Asked Questions
Can I automate Slack and SMS Online Live Support without coding?
Frequently Asked Questions
Is the Slack and SMS Online Live Support integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Slack or SMS Online Live Support With 1500+ Other Apps

Slack
Popular Slack Integrations
Connect Slack with CRMs, project management platforms, and notification tools to keep team communication synchronized.
See All
Slack Integrations arrow right
No popular apps found
SMS Online Live Support
Popular SMS Online Live Support Integrations
Sync SMS Online Live Support with marketing platforms, databases, and customer success tools to power real-time messaging.
See All
SMS Online Live Support Integrations arrow right
No popular apps found