Create Zendesk ticket for new simPRO individual customer
Simpro + Zendesk Integration
Simpro + Zendesk Integration
Integrate Simpro to Zendesk in one click, or tell Integrately AI how you want each job handled. Create tickets, sync customer details, update statuses, and notify your support team automatically.
Free forever.Use premium features free for 14 days.1.
Recurring invoice is updated in Simpro Instant- Recurring invoice is created in Simpro Instant
- Invoice is updated in Simpro Instant
- Invoice is created in Simpro Instant
- Contact is created in Simpro Instant
- Job is created in Simpro Instant
- Company customer created in Simpro Instant
- Job is updated in Simpro Instant
- Company customer updated in Simpro Instant
- Site is created in Simpro Instant
- Site is updated in Simpro Instant
- Individual customer created in Simpro Instant
- Individual customer updated in Simpro Instant
- Quote is created in Simpro Instant
- Quote is updated in Simpro Instant
Ticket is solved in Zendesk- Ticket is updated in Zendesk
- Ticket is created in Zendesk
- Ticket is created in view in Zendesk
- Activity(Audit) is added for specific ticket in Zendesk
- View is created in Zendesk
- User is created in Zendesk
- Group is created in Zendesk
- Organization is created in Zendesk
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Ready Workflows for Simpro + Zendesk Integration
Create support tickets, sync customer records, update job statuses, alert your team, and manage follow-ups, all in just one click.
Most popular automations
Create simPRO individual customer from new Zendesk ticket
If you're using {{trigger.CustomerSupport}} to manage your customer support tickets, you may be wondering how to also create corresponding individual customers in simPRO. Luckily, it's a process that's pretty simple to set up.
Use this {{trigger.CustomerSupport}} - simPRO integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a individual customer in simPRO.
This makes it easy to keep track of your support tickets and individual customers in one place.
See moreUse this {{trigger.CustomerSupport}} - simPRO integration to create a connection between the two platforms so that any new ticket created in {{trigger.CustomerSupport}} will automatically create a individual customer in simPRO.
This makes it easy to keep track of your support tickets and individual customers in one place.
Create Zendesk user for new simPRO individual customer
Simpro + Zendesk Integration
Create simPRO individual customer for new Zendesk group
Zendesk + Simpro Integration
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Connect more apps to your Simpro + Zendesk flow
Connect your support and job management workflows with CRMs, finance tools, and messaging channels. Pick a combination and activate it in one click.
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Salesforce (8)
Salesforce (8) +
HubSpot (8)
HubSpot (8) +
Stripe (8)
Stripe (8) +
QuickBooks Online (8)
QuickBooks Online (8) +
Google Calendar (8)
Google Calendar (8) +
Slack (8)
Slack (8) S
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Create a Zendesk ticket when a Simpro job is created, and add the contact in Salesforce.
New Simpro jobs instantly create Zendesk support tickets and update your Salesforce contacts, removing manual data entry.
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When a Zendesk ticket is created, create a service job in Simpro and update Salesforce.
Incoming support requests automatically generate Simpro service jobs and log updates in Salesforce.
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Update your Zendesk tickets and Salesforce records when a Simpro job is updated.
Job modifications in Simpro automatically propagate to Zendesk tickets and Salesforce account records.
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Create a Simpro service job and log a task in Salesforce when a Zendesk ticket is updated.
Ticket updates trigger new service jobs in Simpro and log follow-up tasks in Salesforce.
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If a Simpro job is created for an enterprise customer, create a high-priority Zendesk ticket and update Salesforce.
Enterprise customer jobs in Simpro route priority tickets to Zendesk and flag accounts in Salesforce.
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When a Zendesk ticket is solved, update the Simpro job status and log it in Salesforce.
Solved support tickets automatically update corresponding Simpro jobs and record completion in Salesforce.
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Use Claude to summarise new Zendesk tickets, create a Simpro job, and update Salesforce.
AI-analysed support tickets generate structured Simpro service jobs and update Salesforce records.
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When a Simpro invoice is created, open a Zendesk ticket and create a deal in Salesforce.
New Simpro invoices generate billing support tickets and create financial deals in Salesforce.
Supported triggers and actions for Simpro and Zendesk
Mix and match to build the exact automation you need
Simpro Triggers & Actions
Instant
Recurring invoice is updated in Simpro
Triggers the automation when a existing recurring invoice is updated.
Try it → Instant
Recurring invoice is created in Simpro
Triggers the automation when a new recurring invoice is created
Try it → Instant
Invoice is updated in Simpro
Triggers the automation when existing invoice is updated.
Try it → Instant
Company customer created in Simpro
Triggers the automation when a new customer is created within the company's database
Try it → Instant
Company customer updated in Simpro
Triggers the automation when a company's customer information is updated
Try it → Instant
Individual customer created in Simpro
Triggers the automation when a new individual customer is added
Try it → Instant
Individual customer updated in Simpro
Triggers the automation when a customer's information is updated
Try it → Zendesk Triggers & Actions
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it → Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it → Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it → What can you automate with Simpro + Zendesk?
Streamline your field service operations and customer support with seamless data syncing and automated actions.
🎫
Create Zendesk tickets from new Simpro jobs
Automatically open a support ticket in Zendesk the moment a new job or work order is created in Simpro. Your support staff gets instant visibility into field operations.
📋
Capture every submitted customer field
Map all custom customer details and job requirements from Simpro straight into Zendesk tickets. Your support agents get complete context without manual copy-pasting.
🔔
Alert your team as soon as tickets arrive
Send instant channel notifications in Slack or email alerts whenever a new Simpro job triggers a Zendesk ticket. Your team responds immediately to high-priority requests.
🔀
Route records based on submitted criteria
Branch your automation workflow depending on whether a Simpro customer is enterprise tier or standard. High-value clients trigger priority routing in Zendesk automatically.
🔄
Keep destinations updated as jobs change
Synchronize status updates between Simpro jobs and Zendesk tickets in real time. When field details change on site, your support tickets reflect the updates instantly.
🔍
Search and update instead of creating duplicates
Check whether a customer already exists in Zendesk before creating a new record from Simpro data. Keep your databases clean and free of duplicate profiles.
✅
Handle later status changes like ticket closure
Automatically update Simpro job statuses when corresponding Zendesk tickets are marked solved or closed. Operational records close out in sync with support.
🔌
Extend your workflow to messaging and CRMs
Connect your core Simpro and Zendesk flow to Slack, HubSpot, or Google Calendar for multi-step automations that span your entire business stack.
And much more...
Who is Simpro + Zendesk integration for?
Field service providers, support managers, and operations teams connect Simpro and Zendesk to eliminate manual data entry and streamline customer service.
Operations directors
Support dispatchers
Account managers
Customer support teams
Field service technicians
Service coordinators
📈
Operations directors
You're reviewing field service metrics across disparate systems but your tracking reports only update when someone manually exports job data, so the completion counts you're optimising against are always a few hours behind — with this integration, every new job and ticket syncs instantly and your operational data stays current.
⚡
Support dispatchers
You're managing incoming customer inquiries in Zendesk but have to re-enter details into Simpro by hand to dispatch technicians, so urgent service requests stall while waiting for manual data entry — automating both apps means every support ticket creates a service job instantly and your team dispatches without delay.
🤝
Account managers
You answer to key clients who expect real-time progress updates on their active service jobs, but your support tickets and job management records live in separate silos, so you spend hours cross-referencing tabs before client calls — connecting these apps means every job status change updates tickets automatically and your client reports are always accurate.
📊
Customer support teams
You're handling high volumes of customer requests where every ticket requires checking field service history in Simpro, leading to tedious tab-switching and delayed customer responses — this integration means every support interaction links directly to Simpro data and your team resolves inquiries faster.
🔧
Field service technicians
You rely on office staff to hand over job notes and customer details from Zendesk before heading out on site, but critical instructions get missed in translation, so you arrive on site unprepared — automating Simpro and Zendesk means every work order carries complete ticket context straight to your mobile device.
🗂️
Service coordinators
You need a reliable audit history linking customer support inquiries to completed field service jobs, but manual record-keeping leaves gaps in your tracking, so compliance audits become stressful — integrating Simpro and Zendesk means every ticket and job links together permanently without missing a single entry.
Did you know?
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Why choose Integrately to automate Simpro + Zendesk
Build and manage your Simpro + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Simpro + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Frequently Asked Questions
How do I connect Simpro to Zendesk?
You can connect Simpro to Zendesk in 1 click using ready workflows on Integrately or by asking Integrately AI to build your custom automation. It links Simpro with Zendesk alongside tools like Salesforce, HubSpot, and Slack.
Can I automatically create Zendesk tickets when a Simpro job is created?
Can I connect Simpro, Zendesk, and Slack?
What is a good Zapier alternative for Simpro and Zendesk?
How does Simpro data sync with Zendesk tickets?
Can I update Zendesk tickets when Simpro jobs change?
Do I need coding skills to automate Simpro and Zendesk?
Is the Simpro and Zendesk integration free?
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