SimpleTexting + Zendesk Integration

Integrate SimpleTexting to Zendesk in one click, or tell Integrately AI how you want each message handled. Route customer texts, create support tickets, update contact records, and notify your support team automatically.

Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • SimpleTexting
    New message is received in SimpleTexting Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • SimpleTexting
    Send SMS message in SimpleTexting
  • SimpleTexting
    Send MMS message in SimpleTexting
  • SimpleTexting
    Create contact in SimpleTexting
  • SimpleTexting
    Remove contact in SimpleTexting
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for SimpleTexting + Zendesk Integration

Capture customer messages, create support tickets, update contact details, notify support agents, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + SimpleTexting Integration

Send SimpleTexting message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - SimpleTexting integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in SimpleTexting notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic SimpleTexting messages for new Zendesk tickets today - your customers will appreciate it!
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Zendesk + SimpleTexting Integration

Create SimpleTexting contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - SimpleTexting integration. It will automatically create a SimpleTexting contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up SimpleTexting contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your SimpleTexting + Zendesk flow

Extend your support pipeline by linking CRM records, team alerts, and spreadsheets to your messaging and helpdesk tools. Pick a combination and activate it in one click.

SimpleTexting
Zendesk
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SalesforceSalesforce (8)
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HubspotHubspot (8)
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ShopifyShopify (8)
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SlackSlack (8)
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Jira Software CloudJira Software Cloud (8)
+
Google SheetsGoogle Sheets (8)
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Create a Zendesk ticket from every new SimpleTexting message, and sync the contact in Salesforce
Inbound SimpleTexting messages immediately generate Zendesk tickets and update your Salesforce contacts, keeping support and sales aligned without manual data entry.
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When a Zendesk ticket is created, send a confirmation via SimpleTexting and log a task in Salesforce
New support tickets automatically trigger a confirmation text in SimpleTexting while recording a follow-up task in Salesforce for your account team.
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When a Zendesk ticket is updated, send a status update via SimpleTexting and update Salesforce records
Ticket status changes trigger instant SimpleTexting updates to customers while updating the corresponding account status in Salesforce.
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Create a Zendesk ticket from new SimpleTexting messages and search existing Salesforce contacts
Every incoming SimpleTexting message generates a Zendesk ticket while verifying contact history against your Salesforce database.
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If a Zendesk ticket is solved, send a closing text via SimpleTexting and update the Salesforce account
Solved tickets trigger a closing SMS via SimpleTexting and update the account history in Salesforce automatically.
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When a Zendesk ticket is created, add a comment via SimpleTexting and fetch organization details in Salesforce
New tickets trigger automated message logging and pull company organization profiles from Salesforce to enrich support context.
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Use Claude to summarise new SimpleTexting messages, create a Zendesk ticket, and update Salesforce
Claude analyses incoming SimpleTexting messages before generating a Zendesk ticket and updating Salesforce account notes.
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Turn every new SimpleTexting message into a Zendesk ticket, update Salesforce, and notify your team on Slack
Inbound text messages create support tickets, update Salesforce records, and broadcast instant alerts to your team channel in Slack.

Supported triggers and actions for SimpleTexting and Zendesk

Mix and match to build the exact automation you need

SimpleTexting
SimpleTexting Triggers & Actions
Instant
New message is received in SimpleTexting
Triggers the automation when a new message is received
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Send SMS message in SimpleTexting
Sends a text message to particular recipients
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Send MMS message in SimpleTexting
Sends multimedia messages to designated recipients
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Create contact in SimpleTexting
Adds a new contact to the database
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Remove contact in SimpleTexting
Deletes a contact from the contact list
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with SimpleTexting + Zendesk?

Streamline your customer communications by connecting SMS messaging channels directly to your support helpdesk.

What you can automate?
🎫
Convert text messages into helpdesk tickets automatically
Every inbound message received in SimpleTexting instantly generates a Zendesk ticket, ensuring support agents can track and resolve issues without manual copying.
📋
Capture all sender details and message contents
Map sender phone numbers, contact names, and complete message bodies directly into Zendesk ticket fields for comprehensive customer context.
🔔
Send instant confirmations via SMS
Trigger an automated SimpleTexting SMS message the moment a Zendesk ticket is created, keeping your customers informed of receipt.
🔀
Route inquiries based on submitted message fields
Direct urgent texts to priority support queues or assign routine messages to specific Zendesk groups based on text content.
🔄
Keep helpdesk records updated on ticket changes
Automatically update ticket statuses, add comments, or attach tags in Zendesk whenever corresponding messaging activities occur.
👤
Create and update contacts without duplicates
Automatically check for existing customer profiles in SimpleTexting before creating new contacts during ticket generation.
Handle resolution updates and closing notices
Send automated closing text messages through SimpleTexting the moment a Zendesk support ticket is marked as solved.
🔗
Extend your workflow to team messaging apps
Connect your SimpleTexting and Zendesk pipeline to Slack, HubSpot, or Google Sheets to keep your entire organization notified.
And much more...

Who is SimpleTexting + Zendesk integration for?

Customer support and sales teams handling inbound SMS texts and support tickets will eliminate manual data entry and speed up response times.

Performance managers
Performance managers
Support agents
Support agents
Client account managers
Client account managers
Operations leads
Operations leads
Helpdesk leads
Helpdesk leads
Customer success directors
Customer success directors
📈
Performance managers
You're tracking support metrics via inbound SMS volumes, but ticket counts only update when someone manually exports records, so your weekly response reports are always outdated — with this integration, every new message and ticket syncs instantly and your analytics stay accurate.
Support agents
You need to respond to urgent customer messages immediately, but checking Zendesk queues while monitoring phone texts leads to delayed replies — this integration means every inbound text creates a ticket automatically so nothing slips through the cracks.
🤝
Client account managers
You update clients on support progress, but tracking conversation threads across texting apps and helpdesks creates reporting gaps — automating both apps means every ticket update is logged immediately for client reviews.
📊
Operations leads
You manage high volumes of customer inquiries, but manual ticket creation from text logs creates massive backlogs — with this integration, every incoming message transforms into a tracked ticket without manual entry.
🎧
Helpdesk leads
You own ticket resolution and depend on field teams to log customer requests, but missed text updates stall your workflow — connecting these apps means every contact and message flows directly into your queue.
🗂️
Customer success directors
You need a reliable communication history, but switching between SimpleTexting and Zendesk leaves fragmented records — this integration means every interaction is fully captured in one consolidated timeline.
Our team

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Why choose Integrately to automate SimpleTexting + Zendesk

Build and manage your SimpleTexting + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SimpleTexting + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

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Frequently Asked Questions

How do I connect SimpleTexting to Zendesk?
Frequently Asked Questions
You can connect SimpleTexting to Zendesk in 1 click using ready-made workflows on Integrately, or ask Integrately AI to build the automation for you. It syncs data across Salesforce, Hubspot, Shopify, Slack, Jira Software Cloud, and Google Sheets without any coding.
Can I automatically turn incoming text messages into Zendesk support tickets?
Frequently Asked Questions
Can I connect SimpleTexting, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SimpleTexting and Zendesk?
Frequently Asked Questions
How does SimpleTexting handle contact data during ticket creation?
Frequently Asked Questions
Can Zendesk trigger automated text messages in SimpleTexting?
Frequently Asked Questions
Do I need coding skills to automate SimpleTexting and Zendesk?
Frequently Asked Questions
Is the SimpleTexting and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect SimpleTexting or Zendesk With 1500+ Other Apps

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