SharpSpring + Zendesk Integration

Integrate SharpSpring to Zendesk in one click, or tell Integrately AI how you want each lead handled. Capture leads, create support tickets, update contact details, and alert your support team automatically.

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1.
  • SharpSpring
    Contact is created in SharpSpring
  • SharpSpring
    Account is created in SharpSpring
  • SharpSpring
    Opportunity is created in SharpSpring
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • SharpSpring
    Create contact in SharpSpring
  • SharpSpring
    Update contact in SharpSpring
  • SharpSpring
    Search contact in SharpSpring
  • SharpSpring
    Create account in SharpSpring
  • SharpSpring
    Search account in SharpSpring
  • SharpSpring
    Update account in SharpSpring
  • SharpSpring
    Create opportunity in SharpSpring
  • SharpSpring
    Update opportunity in SharpSpring
  • SharpSpring
    Create campaign in SharpSpring
  • SharpSpring
    Search campaign in SharpSpring
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for SharpSpring + Zendesk Integration

Create tickets, update contacts, sync customer profiles, alert support reps, and track marketing conversions, all in just one click.

Most popular automationsmost-popular-automations
Zendesk + SharpSpring Integration

Create SharpSpring contact for new Zendesk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Zendesk - SharpSpring integration. It will automatically create a SharpSpring contact for new Zendesk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up SharpSpring contacts for every Zendesk ticket is a great place to start.
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Connect more apps to your SharpSpring + Zendesk flow

Push support updates to CRM pipelines, trigger email newsletters, and notify your team the moment a new ticket or contact is logged. Pick a combination and activate it in one click.

SharpSpring
Zendesk
+
SalesforceSalesforce (4)
+
HubspotHubspot (4)
+
MailchimpMailchimp (4)
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SlackSlack (4)
+
CalendlyCalendly (3)
+
StripeStripe (3)
S
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Add every new SharpSpring contact to Salesforce and create a corresponding ticket in Zendesk
New SharpSpring contacts flow straight into Salesforce and generate Zendesk tickets instantly, eliminating manual data entry across systems.
Z
S
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When a Zendesk ticket is solved, update the matching contact in SharpSpring and update Salesforce
Resolved support tickets automatically update contact records in SharpSpring and Salesforce, keeping customer histories accurate.
S
Z
S
If a SharpSpring contact is created with enterprise criteria, create a Zendesk ticket and update Salesforce
High-value SharpSpring leads automatically trigger priority Zendesk tickets and high-priority Salesforce records.
S
Z
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Use ChatGPT to summarise SharpSpring contact inquiries before creating a Zendesk ticket and Salesforce record
AI summarises incoming SharpSpring inquiries to streamline ticket creation in Zendesk and record syncing in Salesforce.

Supported triggers and actions for SharpSpring and Zendesk

Mix and match to build the exact automation you need

SharpSpring
SharpSpring Triggers & Actions
Contact is created in SharpSpring
Triggers the automation when a new contact is created
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Account is created in SharpSpring
Triggers the automation when a new account is created
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Opportunity is created in SharpSpring
Triggers the automation when any opportunity is updated
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Create contact in SharpSpring
Adds a new contact to the database
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Update contact in SharpSpring
Updates contact information with new details
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Search contact in SharpSpring
Finds and retrieves contact information
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Create account in SharpSpring
Generates a new account
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Search account in SharpSpring
Searches for account information
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Update account in SharpSpring
Updates account information
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Create opportunity in SharpSpring
Creates a new instance of the support system
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Update opportunity in SharpSpring
Updates the opportunity details as needed
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Create campaign in SharpSpring
Generates and launch a new marketing campaign
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Search campaign in SharpSpring
Searches for a campaign
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with SharpSpring + Zendesk?

Connect your marketing pipeline and support desk to eliminate manual handoffs and ensure every lead becomes a ticket.

What you can automate?
🎫
Create Zendesk tickets from new SharpSpring contacts
Automatically open support tickets in Zendesk the moment a new contact is created or a form is submitted in SharpSpring, ensuring zero delay in customer service.
📋
Capture every submitted form field and detail
Map all available custom fields and answers from SharpSpring directly into Zendesk ticket fields, giving support reps full context on every inquiry.
🔔
Alert support reps instantly upon creation
Notify your support team immediately when high-priority SharpSpring contacts generate new Zendesk tickets so response times stay fast.
🔀
Route tickets based on lead attributes
Apply conditional rules to direct VIP or enterprise SharpSpring contacts into specialised priority queues inside Zendesk.
🔄
Keep contact details synchronized bidirectionally
Update SharpSpring contact records automatically whenever support agents modify ticket or user details inside Zendesk.
🛡️
Prevent duplicate records across platforms
Search existing accounts and contacts before creation to ensure clean databases in both SharpSpring and Zendesk.
✅
Update statuses when tickets are solved
Trigger status updates in SharpSpring the moment a Zendesk support ticket is solved or closed by your team.
🔌
Extend flows to popular messaging apps like Slack
Connect your SharpSpring and Zendesk automation pipeline with third-party tools like Slack to broadcast updates to wider teams.
And much more...

Who is SharpSpring + Zendesk integration for?

Marketing and support teams connecting SharpSpring to Zendesk streamline handoffs, ensuring customer inquiries and lead data flow seamlessly without manual entry errors.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Agency account managers
Agency account managers
High-volume sales teams
High-volume sales teams
Operations coordinators
Operations coordinators
Data analysts
Data analysts
📈
Performance marketers
You're running campaigns across multiple platforms but your support tickets only update when someone manually checks SharpSpring, so your response times are always delayed — with this integration, every new contact creates a Zendesk ticket instantly and your workflow stays current.
⚡
Customer support leads
You need to act fast on incoming inquiries, and you find out too late because leads are trapped in marketing automation tools — with this integration, every SharpSpring contact triggers an immediate Zendesk ticket so your team can respond without delay.
📋
Agency account managers
You answer to a client or an outside party who wants to see progress across both marketing and support, but pulling manual reports takes hours — with this integration, every interaction is tracked across SharpSpring and Zendesk automatically.
🚀
High-volume sales teams
The volume is too high for anyone to keep up by hand with moving leads from SharpSpring into Zendesk tickets — with this integration, every contact and ticket syncs instantly without manual intervention.
🤝
Operations coordinators
You own the next step and depend on someone upstream to hand over SharpSpring lead info before creating Zendesk tickets — with this integration, automated syncing eliminates the handoff delay entirely.
🔍
Data analysts
You need a reliable history and keep finding gaps in customer touchpoints between SharpSpring and Zendesk — with this integration, every lead and support record is logged precisely where it belongs.
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Why choose Integrately to automate SharpSpring + Zendesk

Build and manage your SharpSpring + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect SharpSpring + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect SharpSpring to Zendesk?
Frequently Asked Questions
You can connect SharpSpring to Zendesk instantly using ready-made workflows or Integrately AI. With 1-click setup, your apps sync seamlessly alongside tools like HubSpot, Salesforce, and Slack.
Can I automatically create a Zendesk ticket when a new contact is created in SharpSpring?
Frequently Asked Questions
Can I connect SharpSpring, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for SharpSpring and Zendesk?
Frequently Asked Questions
How are SharpSpring contacts handled during ticket creation?
Frequently Asked Questions
Can Zendesk ticket updates sync back to SharpSpring?
Frequently Asked Questions
Do I need coding skills to automate SharpSpring and Zendesk?
Frequently Asked Questions
Is the SharpSpring and Zendesk integration free?
Frequently Asked Questions
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