Retently + Zendesk Integration

Integrate Retently to Zendesk in one click, or tell Integrately AI how you want each survey response handled. Create support tickets, update customer records, log metric scores, and notify your support team automatically.

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1.
  • Retently
    Survey response is created in Retently
  • Retently
    Customer is created in Retently
  • Retently
    Company is created in Retently
  • Retently
    Overall metric score is updated in Retently
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.
  • Retently
    Unsubscribe customer in Retently
  • Retently
    Create or Update Customer in Retently
  • Retently
    Search customer by email in Retently
  • Retently
    Tag a survey response in Retently
  • Retently
    Search company in Retently
  • Retently
    Create customer and Send survey in Retently
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

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Ready Workflows Ready Workflows for Retently + Zendesk Integration

Capture survey feedback, create support tickets, update customer records, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Retently + Zendesk Integration

Create Zendesk ticket for new Retently response

Creating Zendesk tickets automatically for every new Retently response received can help to ensure that each response is dealt with in a timely and efficient manner.

By automatically creating a support ticket, you can help to ensure that each response is routed to the appropriate team member and that follow-up actions are taken in a timely manner. This can help to improve your overall customer satisfaction levels and ensure that each customer receives the best possible service.
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Connect more apps to your Retently + Zendesk flow

Bring survey feedback and support data into your wider stack for team alerts, pipeline updates, and project tracking. Pick a combination and activate it in one click.

Retently
Zendesk
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SlackSlack (4)
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SalesforceSalesforce (4)
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Jira Software CloudJira Software Cloud (4)
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HubSpotHubSpot (4)
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ConfluenceConfluence (4)
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NotionNotion (4)
R
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Create a Zendesk ticket for every new Retently survey response, and notify your support channel in Slack
New Retently survey responses instantly open a Zendesk ticket and notify your support channel in Slack, keeping support teams aligned.
Z
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When a Zendesk ticket is solved, update the customer in Retently and confirm the resolution in Slack
Solved Zendesk tickets update customer profiles in Retently and trigger a Slack confirmation, keeping your feedback data fresh.
R
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If an overall metric score is updated in Retently, add a comment to the Zendesk ticket and notify the team in Slack
Score updates in Retently add comments to Zendesk tickets and alert your team in Slack for faster context sharing.
R
Z
C
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Use Claude to analyse Retently survey responses, create a Zendesk ticket, and post the summary in Slack
Use Claude to summarise Retently feedback before opening a Zendesk ticket and alerting your team in Slack.

Supported triggers and actions for Retently and Zendesk

Mix and match to build the exact automation you need

Retently
Retently Triggers & Actions
Survey response is created in Retently
Triggers the automation when a survey response is submitted
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Customer is created in Retently
Triggers the automation when a new customer is created
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Company is created in Retently
Triggers the automation when a new company is created
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Overall metric score is updated in Retently
Triggers the automation when the overall metric score is updated
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Unsubscribe customer in Retently
Removes customer from mailing list
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Create or Update Customer in Retently
Creates or updates a customer record
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Search customer by email in Retently
Searches for a customer by their email address
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Tag a survey response in Retently
Tags a survey response
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Search company in Retently
Finds information about a company
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Create customer and Send survey in Retently
Creates a new customer record and sends a survey to the customer
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Retently + Zendesk?

Streamline your customer feedback and support workflows by connecting survey responses directly to ticketing systems.

What you can automate?
🎫
Create Zendesk tickets from new survey responses
Automatically open a new Zendesk ticket the moment a survey response is created in Retently. Eliminate manual copying and ensure support agents review feedback instantly.
📋
Capture every submitted feedback field
Map customer comments, ratings, and custom survey fields directly into Zendesk ticket descriptions. Your support team gets complete context without opening multiple tools.
🔔
Alert your support team instantly
Notify your team on Slack or via email whenever a low satisfaction score arrives in Retently. Address critical issues before they escalate into churn.
🔀
Route tickets based on survey scores
Send low satisfaction scores to high-priority support queues while routing positive feedback to customer success logs. Tailor your workflow to exact score thresholds.
🔄
Keep customer records updated both ways
Update Retently customer profiles automatically when Zendesk tickets are solved or updated. Maintain synchronised data across your entire customer stack.
🔍
Prevent duplicate records with smart search
Search existing customer and company records in Retently and Zendesk before creating new entries. Keep your database clean and free of duplicate profiles.
✅
Handle later status changes automatically
Update survey tags or customer subscription statuses in Retently whenever a Zendesk ticket status changes to solved or closed. Keep records accurate over time.
🚀
Extend your workflow to Slack or Notion
Connect your core Retently and Zendesk flow to Slack, Notion, or HubSpot for team notifications, task creation, and centralised documentation.
And much more...

Who is Retently + Zendesk integration for?

Customer success and support teams eliminate manual data entry, bridging survey feedback with support tickets for faster issue resolution.

Performance analysts
Performance analysts
Support managers
Support managers
Account executives
Account executives
Support teams
Support teams
Customer success leads
Customer success leads
Operations directors
Operations directors
📈
Performance analysts
You're tracking customer satisfaction metrics across surveys but your support logs only update when someone manually exports records, so the satisfaction scores you're reviewing are always hours behind — with this integration, every survey response triggers a Zendesk ticket instantly and your data stays current.
⚡
Support managers
You need to act fast on negative customer feedback, but survey responses sit unread in your inbox until someone checks them, leading to delayed resolutions — automating both apps means every feedback response opens a Zendesk ticket immediately so your team can respond without delay.
📋
Account executives
You answer to clients who want to see their survey feedback tied directly to support ticket history, but scattered data makes reporting difficult — connecting these apps means your ticket history and survey records stay fully aligned and ready for client reviews.
🔄
Support teams
The volume of survey feedback is too high for anyone to keep up by hand, causing missed customer complaints and frustrated clients — this integration means every survey response automatically becomes a tracked Zendesk ticket, ensuring complete coverage across all feedback.
🤝
Customer success leads
You depend on upstream feedback to understand account health, but delayed handoffs between surveys and support leave you guessing — automating both apps means feedback data flows straight into Zendesk the moment a response is submitted.
🗂️
Operations directors
You need a reliable history of customer sentiment and support tickets, but manual logging leaves frequent gaps in your database — with this integration, every survey submission and ticket resolution is recorded automatically with zero missing records.
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Why choose Integrately to automate Retently + Zendesk

Build and manage your Retently + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Retently + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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2
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Frequently Asked Questions

How do I connect Retently to Zendesk?
Frequently Asked Questions
You can connect Retently to Zendesk in 1-click using ready-made templates on Integrately, or ask Integrately AI to build the integration for you. Bring in apps like Slack, HubSpot, and Salesforce whenever your workflow requires additional steps.
Can I automatically create a Zendesk ticket when a survey response is created in Retently?
Frequently Asked Questions
Can I connect Retently, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Retently and Zendesk?
Frequently Asked Questions
How does Retently sync survey responses with Zendesk?
Frequently Asked Questions
Can I update Retently customer data when a Zendesk ticket is solved?
Frequently Asked Questions
Do I need coding skills to automate Retently and Zendesk?
Frequently Asked Questions
Is the Retently and Zendesk integration free?
Frequently Asked Questions
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You Can Also Connect Retently or Zendesk With 1500+ Other Apps

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