MSG91 + Zendesk Integration

Integrate MSG91 to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Create tickets, update user profiles, add organization tags, and notify your support team automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • MSG91
    Delivery report in MSG91 Instant
  • MSG91
    Campaign is created in MSG91
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
Arrow Right
2.
  • MSG91
    Send SMS in MSG91
  • MSG91
    Run Campaign in MSG91
  • Zendesk
    Get organization by id in Zendesk
  • Zendesk
    Create ticket in Zendesk
  • Zendesk
    Update ticket in Zendesk
  • Zendesk
    Add comment to ticket in Zendesk
  • Zendesk
    Search ticket in Zendesk
  • Zendesk
    Add tag to ticket in Zendesk
  • Zendesk
    Create user in Zendesk
  • Zendesk
    Update user in Zendesk
  • Zendesk
    Search agent in Zendesk
  • Zendesk
    Search user in Zendesk
  • Zendesk
    Get user by id in Zendesk
  • Zendesk
    Create organization in Zendesk
  • Zendesk
    Update organization in Zendesk
  • Zendesk
    Search organization in Zendesk
  • Zendesk
    Search group in Zendesk

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for MSG91 + Zendesk Integration

Create Zendesk tickets from MSG91 campaigns, update customer records, log activities, and alert your support team, all in just one click.

Most popular automationmost-popular-automations
Zendesk + MSG91 Integration

Send MSG91 sms for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - MSG91 integration. Whenever a new ticket is created in Zendesk, you will immediately receive a sms in MSG91 notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic MSG91 smss for new Zendesk tickets today - your customers will appreciate it!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your MSG91 + Zendesk flow

Sync support tickets with project boards, CRM records, team chats, and spreadsheets once your messaging flows finish. Pick a combination and activate it in one click.

MSG91
Zendesk
+
SlackSlack (6)
+
Jira Software CloudJira Software Cloud (4)
+
HubSpotHubSpot (4)
+
SalesforceSalesforce (4)
+
NotionNotion (4)
+
Google SheetsGoogle Sheets (4)
M
Z
S
Create a Zendesk ticket when an MSG91 campaign is created, and post an alert in Slack
New MSG91 campaigns instantly generate Zendesk tickets while alerting your team in Slack, eliminating manual ticket creation.
Z
M
S
When a Zendesk ticket is updated, send an SMS via MSG91 and post an update in Slack
Keep customers and team members informed by sending an MSG91 SMS and a Slack notification whenever a Zendesk ticket changes.
M
Z
S
When an MSG91 delivery report arrives, update the Zendesk ticket and notify your team in Slack
Track message delivery statuses directly inside Zendesk tickets while notifying support agents instantly via Slack.
Z
M
S
If a Zendesk ticket is solved, run a follow-up MSG91 campaign and announce it in Slack
Trigger targeted MSG91 campaigns automatically when Zendesk tickets close, and celebrate the resolution in Slack.
M
Z
S
Use Claude to summarise every new Zendesk ticket created from an MSG91 campaign, update the ticket, and notify Slack
Generate intelligent summaries of campaign-generated tickets using Claude before updating Zendesk and alerting Slack.
M
Z
S
When a Zendesk user is created from an MSG91 campaign, add an organisation tag and notify your team in Slack
Tag new customer organisations automatically in Zendesk following an MSG91 campaign and announce the signup in Slack.

Supported triggers and actions for MSG91 and Zendesk

Mix and match to build the exact automation you need

MSG91
MSG91 Triggers & Actions
Instant
Delivery report in MSG91
Triggers the automation when a delivery report is generated
Try it →
Campaign is created in MSG91
Triggers the automation when a new campaign is created
Try it →
Send SMS in MSG91
Sends a text message to particular recipients
Try it →
Run Campaign in MSG91
Runs a campaign
Try it →
Zendesk
Zendesk Triggers & Actions
Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
Try it →
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
Try it →
Ticket is created in Zendesk
Triggers the automation when a new ticket is created
Try it →
Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
Try it →
Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
Try it →
View is created in Zendesk
Triggers the automation when a new view is created
Try it →
User is created in Zendesk
Triggers the automation when a new user is created
Try it →
Group is created in Zendesk
Triggers the automation when a new group is created
Try it →
Organization is created in Zendesk
Triggers the automation when a new organization is created
Try it →
Get organization by id in Zendesk
Try it →
Create ticket in Zendesk
Generates a new ticket
Try it →
Update ticket in Zendesk
Updates ticket information
Try it →
Add comment to ticket in Zendesk
Adds a comment to a ticket
Try it →
Search ticket in Zendesk
Searches for a ticket
Try it →
Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
Try it →
Create user in Zendesk
Generates a new user account
Try it →
Update user in Zendesk
Updates user information
Try it →
Search agent in Zendesk
Searches for agent based on criteria
Try it →
Search user in Zendesk
Searches for a user
Try it →
Get user by id in Zendesk
Retrieves user information using their id
Try it →
Create organization in Zendesk
Generates a new invoice
Try it →
Update organization in Zendesk
Updates organization information
Try it →
Search organization in Zendesk
Finds and retrieves information about a organization
Try it →
Search group in Zendesk
Searches for a group
Try it →

What can you automate with MSG91 + Zendesk?

Streamline customer support workflows by connecting messaging campaigns directly to your ticketing system.

What you can automate?
🚀
Create tickets automatically from marketing campaigns
Turn every new MSG91 campaign event into an active Zendesk support ticket instantly without manual data entry.
📝
Capture every submitted customer field and detail
Map all available MSG91 delivery report and campaign parameters directly into Zendesk ticket fields for complete context.
🔔
Alert support agents the moment tickets arrive
Notify your support team instantly in team chat or via SMS whenever a new customer inquiry enters Zendesk.
🔀
Route inquiries based on customer submission data
Apply different ticket priorities, organization tags, or follow-up campaigns depending on fields submitted in MSG91.
🔄
Keep customer support records continuously updated
Reflect delivery reports and status changes across MSG91 and Zendesk in real time without manual tracking.
🔍
Match existing records to prevent duplicate profiles
Search for existing users and organisations in Zendesk before creating new records during campaign syncs.
✅
Handle later status changes like solved tickets
Trigger automated MSG91 follow-up campaigns or status updates when Zendesk tickets are marked as solved.
🔌
Extend your workflow to external productivity apps
Push Zendesk tickets and MSG91 campaign metrics into connected tools like Google Sheets or Slack effortlessly.
And much more...

Who is MSG91 + Zendesk integration for?

Customer support teams, campaign managers, and operations leaders relying on messaging and ticketing benefit by eliminating manual updates and keeping customer records properly aligned.

Performance marketers
Performance marketers
Customer support leads
Customer support leads
Client success managers
Client success managers
Operations specialists
Operations specialists
Support supervisors
Support supervisors
Compliance officers
Compliance officers
📈
Performance marketers
You're running messaging campaigns across multiple channels but your reporting sheet only updates when someone manually exports delivery statuses, so the conversion counts you're reviewing are always hours behind — with this integration, every new report updates your system instantly and your data stays current.
⚡
Customer support leads
You need to respond immediately when urgent customer issues arise, but campaign responses sit unnoticed in inbox queues until someone checks manually — with this integration, every new inquiry creates a Zendesk ticket instantly so your support team can act right away.
🤝
Client success managers
You answer to key accounts that expect immediate updates on support ticket resolutions and campaign follow-ups, but cross-referencing records takes hours — with this integration, every resolved ticket automatically triggers the right follow-up message and keeps stakeholders informed.
📊
Operations specialists
The volume of inbound customer tickets and outbound messaging campaigns is too high for anyone to keep up by hand, leading to missed follow-ups and unlogged interactions — with this integration, every trigger automates ticket creation and status logging without manual data entry.
💼
Support supervisors
You own the triage stage and depend on upstream campaign teams to hand over customer inquiries cleanly, but context often gets lost in translation — with this integration, every campaign response populates Zendesk tickets with complete submission details.
🗂️
Compliance officers
You need a reliable, unalterable communication history for auditing purposes, but keep finding gaps where campaign messages were never logged in customer records — with this integration, every delivery report and ticket update is recorded automatically across your apps.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate MSG91 + Zendesk

Build and manage your MSG91 + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect MSG91 + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect MSG91 + Zendesk Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect MSG91 + Zendesk Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect MSG91 to Zendesk?
Frequently Asked Questions
You can connect MSG91 to Zendesk in 1 click using ready templates on Integrately or ask Integrately AI to build the automation for you. It takes just minutes to link your accounts along with Slack, HubSpot, and 1,500+ other apps.
Can I automatically create Zendesk tickets from MSG91 campaigns?
Frequently Asked Questions
Can I connect MSG91, Zendesk, and Google Sheets?
Frequently Asked Questions
What is a good Zapier alternative for MSG91 and Zendesk?
Frequently Asked Questions
How are MSG91 delivery reports handled in Zendesk?
Frequently Asked Questions
Can I update Zendesk users when MSG91 campaigns run?
Frequently Asked Questions
Do I need coding skills to automate MSG91 and Zendesk?
Frequently Asked Questions
Is the MSG91 and Zendesk integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect MSG91 or Zendesk With 1500+ Other Apps

MSG91
Popular MSG91 Integrations
Connect MSG91 to marketing, CRM, and communication platforms to manage outbound messaging and lead nurturing.
See All
MSG91 Integrations arrow right
No popular apps found
Zendesk
Popular Zendesk Integrations
Sync Zendesk with analytics, database, and productivity tools to keep customer support operations running smoothly.
See All
Zendesk Integrations arrow right
No popular apps found