Microsoft Teams + WhatsApp Integration

Integrate Microsoft Teams to WhatsApp in one click, or tell Integrately AI how you want each message handled. Notify customers instantly, update your support logs, alert your team, and trigger follow-ups automatically.

Integrate For Free arrow rightGoogle Logo Sign Up With Google
Free foreverFree forever.
Use premium features free for 14 daysUse premium features free for 14 days.
1.
  • Microsoft Teams
    Chat message is received in Microsoft Teams
  • Microsoft Teams
    Message posted in channel in Microsoft Teams
  • Microsoft Teams
    Channel is created in Microsoft Teams
  • Microsoft Teams
    New chat is created in Microsoft Teams
  • WhatsApp
    Message is received in WhatsApp Instant
Arrow Right
2.
  • Microsoft Teams
    Search user in Microsoft Teams
  • Microsoft Teams
    Get chat message in Microsoft Teams
  • Microsoft Teams
    Send channel message in Microsoft Teams
  • Microsoft Teams
    Send chat message in Microsoft Teams
  • Microsoft Teams
    Create channel in Microsoft Teams
  • Microsoft Teams
    Search channel in Microsoft Teams
  • Microsoft Teams
    Create online meeting in Microsoft Teams
  • Microsoft Teams
    Get user by ID in Microsoft Teams
  • WhatsApp
    Send message (using template) in WhatsApp
  • WhatsApp
    Send message in WhatsApp

Trusted by experts at...

indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo
indeed-logoIntuit-logonvidia-logosalesforce-logottc-logoWalmart-logoaccenture-logoadobe-logoatlassian-logocisco-logodeloitte-logohp-logo

Ready Workflows Ready Workflows for Microsoft Teams + WhatsApp Integration

Notify leads, route inquiries, keep records updated, alert your team, and send follow-ups, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Teams + WhatsApp Integration

Send message from WhatsApp for new message received in Microsoft Teams

There are many reasons why you would want to send an message in WhatsApp when a text message is received in Microsoft Teams.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
WhatsApp + Microsoft Teams Integration

Send message from Microsoft Teams for new message received in WhatsApp

There are many reasons why you would want to send an message in Microsoft Teams when a text message is received in WhatsApp.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
Microsoft Teams + WhatsApp Integration

Send message from WhatsApp for new message received in Microsoft Teams

There are many reasons why you would want to send an message in WhatsApp when a text message is received in Microsoft Teams.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Microsoft Teams + WhatsApp flow

Capture customer data, sync support tickets, alert internal teams, and trigger automated follow-ups across your entire stack. Pick a combination and activate it in one click.

Microsoft Teams
WhatsApp
+
ZendeskZendesk (8)
+
HubspotHubspot (8)
+
GmailGmail (8)
+
Jira Software CloudJira Software Cloud (8)
+
Google DriveGoogle Drive (8)
+
CalendlyCalendly (8)
W
Z
M
Create a Zendesk ticket when a WhatsApp message is received, and notify your team on Microsoft Teams
Incoming WhatsApp messages instantly generate Zendesk tickets while alerting your Microsoft Teams channel, so support agents never miss a client request.
Z
M
W
Send a Microsoft Teams channel message when a Zendesk ticket is created, and message the user on WhatsApp
New Zendesk tickets notify your Microsoft Teams channel and dispatch an instant WhatsApp confirmation to the user, eliminating manual updates.
Z
M
W
Update your Microsoft Teams channel when a Zendesk ticket status changes, and send a WhatsApp update
Zendesk ticket updates post notifications in Microsoft Teams and send automated status messages on WhatsApp to keep everyone aligned.
M
Z
W
Open a Zendesk ticket when a Microsoft Teams chat message arrives, and notify the client on WhatsApp
Microsoft Teams chat messages automatically create Zendesk tickets and send confirmation replies through WhatsApp in seconds.
Z
M
W
If a Zendesk ticket priority is urgent, alert your Microsoft Teams channel and message the client on WhatsApp
Urgent Zendesk tickets trigger priority Microsoft Teams channel alerts and immediate WhatsApp client notifications automatically.
Z
M
W
When a Zendesk ticket is solved, post an update in Microsoft Teams and send a WhatsApp confirmation
Solved Zendesk tickets notify your Microsoft Teams success channel and deliver automated closure confirmations on WhatsApp.
Z
C
M
W
Use ChatGPT to summarise every new Zendesk ticket, post the brief in Microsoft Teams, and message on WhatsApp
ChatGPT summarizes new Zendesk tickets, posting concise briefs in Microsoft Teams and dispatching instant WhatsApp updates.
Z
H
M
W
Turn every Zendesk ticket into a HubSpot contact, notify your Microsoft Teams channel, and send a WhatsApp message
Zendesk tickets create HubSpot contacts, notify your Microsoft Teams channel, and trigger instant WhatsApp messaging.

Supported triggers and actions for Microsoft Teams and WhatsApp

Mix and match to build the exact automation you need

Microsoft Teams
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
Try it →
Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
Try it →
Channel is created in Microsoft Teams
Triggers the automation when a new channel is created
Try it →
New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
Try it →
Search user in Microsoft Teams
Searches for a user
Try it →
Get chat message in Microsoft Teams
Get chat message
Try it →
Send channel message in Microsoft Teams
Sends a message to a channel
Try it →
Send chat message in Microsoft Teams
Sends a chat message to a recipient or group
Try it →
Create channel in Microsoft Teams
Creates a new channel
Try it →
Search channel in Microsoft Teams
Searches for a channel
Try it →
Create online meeting in Microsoft Teams
Schedules a new online meeting
Try it →
Get user by ID in Microsoft Teams
Retrieves user information using their id
Try it →
WhatsApp
WhatsApp Triggers & Actions
Instant
Message is received in WhatsApp
Triggers the automation when a new message is received
Try it →
Send message (using template) in WhatsApp
Sends a message using a template
Try it →
Send message in WhatsApp
Delivers a message to a designated recipient
Try it →

What can you automate with Microsoft Teams + WhatsApp?

Streamline your internal communication and client messaging by connecting Microsoft Teams events directly to WhatsApp notifications and tasks.

What you can automate?
⚡
Send WhatsApp messages from Microsoft Teams chats
Trigger WhatsApp messages automatically whenever a chat message is received in Microsoft Teams, keeping communication flowing between internal teams and external clients without manual switching.
📝
Capture every submitted chat detail
Map full chat message data and sender metadata into your notification payloads rather than just a basic notification alert, ensuring complete context reaches your messaging channels.
🔔
Alert the right team member instantly
Route incoming WhatsApp inquiries directly to the assigned Microsoft Teams channel or team member as soon as the message arrives, eliminating response bottlenecks.
🔀
Route messages based on specific chat criteria
Check incoming message content or tags and send tailored WhatsApp templates or route to specific Microsoft Teams channels depending on the query type.
🔄
Keep your message history synchronized
Update existing chat threads and communication records automatically whenever status changes occur across Microsoft Teams and WhatsApp.
🔍
Upsert contacts and message logs
Search for existing message threads before creating new ones, preventing duplicate notifications and keeping your conversation history clean.
📅
Manage post-interaction status updates
Trigger automated follow-up WhatsApp messages or channel alerts when a Microsoft Teams meeting is created or a task reaches its final resolution stage.
🔌
Extend your workflow to Zendesk
Connect Microsoft Teams and WhatsApp triggers directly into Zendesk to create support tickets, notify agents, and log client communications in one unified pipeline.
And much more...

Who is Microsoft Teams + WhatsApp integration for?

Operations leaders and support teams who need to bridge internal collaboration with client messaging, eliminating manual copying and delayed responses.

Customer support managers
Customer support managers
Sales team leads
Sales team leads
IT service desk leads
IT service desk leads
Operations coordinators
Operations coordinators
Account managers
Account managers
Project supervisors
Project supervisors
🎧
Customer support managers
You're managing incoming tickets across multiple channels in Microsoft Teams but your team has to manually copy client details into messaging apps, so response times slip during peak hours — automating both apps means every customer ticket triggers instant notifications and keeps your support queue flowing.
💼
Sales team leads
You're discussing prospective client leads in Microsoft Teams channels but notifications fail to reach your mobile channels promptly, so hot leads go cold before anyone reaches out — with this integration, every new lead alert reaches your team instantly and deal follow-ups happen without delay.
🛠️
IT service desk leads
You're coordinating technical incident reports inside Microsoft Teams but status updates never reach external stakeholders on messaging channels, so clients keep asking for progress reports — automating both apps means every ticket status change updates your messaging channels automatically.
📊
Operations coordinators
You're processing high volumes of operational task requests in Microsoft Teams but tracking everything across separate chat windows creates massive blind spots, so important requests get buried — connecting these apps means every operational task is logged and messaged instantly without manual tracking.
🤝
Account managers
You're collaborating on client project milestones inside Microsoft Teams but dependent updates take hours to reach your mobile communication channels, so clients feel out of the loop — automating both apps means every milestone update flows straight to your messaging channels seamlessly.
📋
Project supervisors
You're reviewing daily team updates and submission records in Microsoft Teams channels but audit histories end up fragmented across chats, so compliance checks become painful — integrating these apps means every project submission creates a reliable audit trail and keeps records spotless.
Try This Integration – No Code Neededarrow right
Our team

Ready Workflows Did you know?

Our team can create automations for you... At no extra cost!

Tell us what type of automation you want to make?

Why choose Integrately to automate Microsoft Teams + WhatsApp

Build and manage your Microsoft Teams + WhatsApp automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Teams + WhatsApp with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
That’s it! You just connected Google Sheets to Trello
3
Automation is ready
Setup an action from Trello
Connect Microsoft Teams + WhatsApp Now arrow right
In Just 1 Click!
Price Comparison with Popular Alternatives
Popular Alternative
😐
750 Tasks
in $19.99
Integrately
😍
2,000 Tasks
in $19.99
See Pricingarrow right

Trusted by 42,000+ Customers

Highest Rated Integration Platform on G2
P
ProductHunt

Most upvoted product of the month

▲ 2000+
Connect Microsoft Teams + WhatsApp Now arrow right
In Just 1 Click!
leader
most-implementable
easiest-to-do-business
best-support

Frequently Asked Questions

How do I connect Microsoft Teams to WhatsApp?
Frequently Asked Questions
Connecting Microsoft Teams to WhatsApp is fast and simple on Integrately. You can use 1-click ready templates or ask Integrately AI to build the workflow and map fields for you.
Can I send automated WhatsApp messages when a Microsoft Teams chat message is received?
Frequently Asked Questions
Can I connect Microsoft Teams, WhatsApp, and Google Drive?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Teams and WhatsApp?
Frequently Asked Questions
How do Microsoft Teams chat messages trigger WhatsApp notifications?
Frequently Asked Questions
How does WhatsApp message delivery work with Microsoft Teams?
Frequently Asked Questions
Can I automate Microsoft Teams and WhatsApp without coding?
Frequently Asked Questions
Is the Microsoft Teams and WhatsApp integration free?
Frequently Asked Questions
Didn't find the answer you were looking for?
Didn't find the answer you were looking for?
No worries — just send us a message and we’ll get back to you as soon as possible.

Want to automate something else in your workflow?

You Can Also Connect Microsoft Teams or WhatsApp With 1500+ Other Apps

Microsoft Teams
Popular Microsoft Teams Integrations
Connect Microsoft Teams to project management, video conferencing, and document tools to keep team collaboration aligned.
See All
Microsoft Teams Integrations arrow right
No popular apps found
WhatsApp
Popular WhatsApp Integrations
Sync WhatsApp with CRM, customer support, and marketing platforms to manage client engagement across your entire tech stack.
See All
WhatsApp Integrations arrow right
No popular apps found