Create Trengo ticket for new Microsoft Teams message
Microsoft Teams + Trengo Integration
Microsoft Teams + Trengo Integration
Integrate Microsoft Teams to Trengo in one click, or tell Integrately AI how you want each ticket handled. Alert your team, update support statuses, sync contacts, and trigger follow-ups automatically.
Free forever.Use premium features free for 14 days.1.
Chat message is received in Microsoft Teams- Message posted in channel in Microsoft Teams
- Channel is created in Microsoft Teams
- New chat is created in Microsoft Teams
New inbound message is added in Trengo Instant- New outbound message is added in Trengo Instant
- New internal note is added in Trengo Instant
- Phone call is missed in Trengo Instant
- Phone call is ended in Trengo Instant
- Phone call is started in Trengo Instant
- Ticket is assigned in Trengo Instant
- Ticket is closed in Trengo Instant
- Ticket is reopened in Trengo Instant
- Ticket marked as spam in Trengo Instant
- Ticket unmarked as spam in Trengo Instant
- Ticket label is added in Trengo Instant
2.
- Get chat message in Microsoft Teams
- Search user in Microsoft Teams
- Send channel message in Microsoft Teams
- Send chat message in Microsoft Teams
- Create channel in Microsoft Teams
- Search channel in Microsoft Teams
- Create online meeting in Microsoft Teams
- Get user by ID in Microsoft Teams
- Add comment on ticket in Trengo
- Send a message in Trengo
- Send a WhatsApp message template in Trengo
- Send message to ticket in Trengo
- Send media message to ticket in Trengo
- Create a ticket in Trengo
- Reopen a ticket in Trengo
- Attach a label in Trengo
- Assign a ticket in Trengo
- Close ticket in Trengo
- Mark ticket as spam in Trengo
- Unmark ticket as spam in Trengo
- Mark a ticket as favorite in Trengo
- Unmark a ticket as favorite in Trengo
- Create a user in Trengo
- Log a phone call in Trengo
- Create contact in Trengo
- Search contact in Trengo
- Get contact by ID in Trengo
- Update contact in Trengo
- Delete contact in Trengo
Trusted by experts at...
Ready Workflows for Microsoft Teams + Trengo Integration
Create tickets from chat messages, sync customer contacts, update support statuses, and notify your team, all in just one click.
Most popular automation
- 1of1
Got a different automation in mind? Describe it and let Integrately AI build it for you.
Connect more apps to your Microsoft Teams + Trengo flow
Sync customer records, alert secondary teams, and update project boards the moment your support flows run. Pick a combination and activate it in one click.
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Salesforce (5)
Salesforce (5) +
Hubspot (5)
Hubspot (5) +
Zendesk (5)
Zendesk (5) +
Jira Software Cloud (5)
Jira Software Cloud (5) +
Google Drive (5)
Google Drive (5) +
Asana (5)
Asana (5) S
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Add every new Salesforce contact to Trengo, and notify your support channel in Microsoft Teams
New Salesforce contacts are automatically added as Trengo contacts while Microsoft Teams alerts your support team, eliminating manual data entry.
T
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When a Trengo ticket is closed, update the Salesforce record and post a summary in Microsoft Teams
Closed Trengo tickets update your Salesforce database automatically so support history remains visible to sales in Microsoft Teams.
T
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Create a Salesforce task for every new Trengo phone call, and alert your team in Microsoft Teams
Missed or started phone calls in Trengo automatically create Salesforce tasks and notify Microsoft Teams channels for immediate follow-up.
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If a Trengo ticket is marked as spam, update the Salesforce record and notify security in Microsoft Teams
Spam tickets flagged in Trengo update Salesforce records and alert Microsoft Teams channels instantly.
T
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Use Claude to summarize every new Trengo customer message, create a Salesforce note, and alert Microsoft Teams
AI summarizes incoming Trengo messages, logs notes in Salesforce, and notifies Microsoft Teams channels.
Supported triggers and actions for Microsoft Teams and Trengo
Mix and match to build the exact automation you need
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
Try it → Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
Try it → New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
Try it → Trengo Triggers & Actions
Instant
New inbound message is added in Trengo
Triggers the automation when a new message is received
Try it → Instant
New outbound message is added in Trengo
Triggers the automation when a new outbound message is added
Try it → Instant
New internal note is added in Trengo
Triggers the automation when a new internal note is added
Try it → Instant
Phone call is started in Trengo
Triggers the automation when a phone call is started
Try it → Instant
Ticket is assigned in Trengo
Triggers the automation when a ticket is assigned to a team member
Try it → Instant
Ticket marked as spam in Trengo
Triggers the automation when a ticket is marked as spam
Try it → Instant
Ticket unmarked as spam in Trengo
Triggers the automation when the spam label from any ticket is removed
Try it → Instant
Ticket label is added in Trengo
Triggers the automation when a new label is added to a ticket
Try it → What can you automate with Microsoft Teams + Trengo?
Streamline customer communication, eliminate manual data entry, and sync your support operations effortlessly.
🎫
Create Trengo tickets from Microsoft Teams chats
Automatically generate new Trengo tickets whenever a chat message is received in Microsoft Teams. Keep your support queue updated without switching platforms.
📋
Capture every submitted customer field
Map all available inbound message details and contact data from Trengo into Microsoft Teams notifications instead of only basic names. Your team gets complete context.
🔔
Alert the right support agent instantly
Send channel messages in Microsoft Teams the exact moment a high-priority ticket is assigned or updated in Trengo, ensuring rapid response times.
🔀
Route workflows based on ticket labels
Execute different actions depending on whether a Trengo ticket is marked as spam, favorite, or assigned to a specific department.
🔄
Keep support records constantly synchronized
Update contact information and ticket statuses across Microsoft Teams and Trengo in real time as customer interactions progress.
✨
Prevent duplicate contacts and tickets
Search existing records before creating new contacts or tickets in Trengo, maintaining a clean and accurate database.
📞
Log phone calls and status changes
Automatically track missed, started, or ended phone calls in Trengo and update corresponding collaboration channels in Microsoft Teams.
🔗
Extend your workflow to external apps
Connect your Microsoft Teams and Trengo flow with Salesforce, Hubspot, Zendesk, or Asana to trigger downstream tasks automatically.
And much more...
Who is Microsoft Teams + Trengo integration for?
Support managers, customer success reps, and operations leads connect Microsoft Teams and Trengo to streamline communication and track support interactions.
Support managers
Customer success reps
Account managers
Operations leads
Handoff coordinators
Compliance officers
📈
Support managers
You're reviewing support metrics across multiple channels but your tracking reports only update when someone manually exports tickets, so the response times you're evaluating against are always hours behind — with this integration, every new support event lands in your reports instantly and your team metrics stay current.
⚡
Customer success reps
You need to act fast on incoming client inquiries, but messages sitting in Trengo get noticed too late because your notifications live elsewhere — with this integration, every customer message triggers instant Microsoft Teams alerts so you can respond immediately.
🤝
Account managers
You answer to key clients who want visibility into their open support requests, but compiling manual status reports takes hours every week — with this integration, every ticket update syncs automatically and keeps your stakeholders fully informed.
📊
Operations leads
The volume of daily customer messages is too high for anyone to keep up by hand, leading to missed tickets and delayed follow-ups — with this integration, every inbound message and ticket status flows seamlessly across your workflow.
🔄
Handoff coordinators
You own the technical resolution step and depend on front-line agents to hand over details without missing context — with this integration, every ticket note and contact record is transferred instantly.
🗂️
Compliance officers
You need a reliable history of all customer communications for auditing, but manual record-keeping keeps leaving gaps in your database — with this integration, every interaction is logged accurately and consistently.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Microsoft Teams + Trengo
Build and manage your Microsoft Teams + Trengo automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Microsoft Teams + Trengo with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
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Automation is ready
Connect Microsoft Teams + Trengo Now 
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Frequently Asked Questions
How do I connect Microsoft Teams to Trengo?
You can connect Microsoft Teams to Trengo in 1-click using Integrately. Simply choose a ready automation template or ask Integrately AI to build your custom Microsoft Teams and Trengo integration instantly.
Can I automatically create Trengo tickets from Microsoft Teams chat messages?
Can I connect Microsoft Teams, Trengo, and Salesforce?
What is a good Zapier alternative for Microsoft Teams and Trengo?
How does Microsoft Teams handle chat triggers in integrations?
Can I trigger actions when Trengo tickets are closed or updated?
Do I need coding skills to automate Microsoft Teams and Trengo?
Is the Microsoft Teams and Trengo integration free?
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