Microsoft Teams + RingCentral Integration

Integrate Microsoft Teams to RingCentral in one click, or tell Integrately AI how you want each contact handled. Capture new chats, create RingCentral contacts, send SMS messages, and alert your team automatically.

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1.
  • Microsoft Teams
    Chat message is received in Microsoft Teams
  • Microsoft Teams
    Message posted in channel in Microsoft Teams
  • Microsoft Teams
    Channel is created in Microsoft Teams
  • Microsoft Teams
    New chat is created in Microsoft Teams
  • RingCentral
    Call is recorded in RingCentral
  • RingCentral
    SMS is received in RingCentral Instant
  • RingCentral
    Call is missed in RingCentral Instant
  • RingCentral
    Call is received in RingCentral Instant
  • RingCentral
    Voicemail received in RingCentral Instant
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2.
  • Microsoft Teams
    Get chat message in Microsoft Teams
  • Microsoft Teams
    Search user in Microsoft Teams
  • Microsoft Teams
    Send channel message in Microsoft Teams
  • Microsoft Teams
    Send chat message in Microsoft Teams
  • Microsoft Teams
    Create channel in Microsoft Teams
  • Microsoft Teams
    Search channel in Microsoft Teams
  • Microsoft Teams
    Create online meeting in Microsoft Teams
  • Microsoft Teams
    Get user by ID in Microsoft Teams
  • RingCentral
    Create contact in RingCentral
  • RingCentral
    Send SMS in RingCentral
  • RingCentral
    Generate Ringout Call in RingCentral
  • RingCentral
    Search User in RingCentral

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Ready Workflows Ready Workflows for Microsoft Teams + RingCentral Integration

Capture new chats, create RingCentral contacts, send SMS messages, alert your team, and log calls, all in just one click.

Most popular automationsmost-popular-automations
Microsoft Teams + RingCentral Integration

Send message from RingCentral for new message received in Microsoft Teams

There are many reasons why you would want to send an message in RingCentral when a text message is received in Microsoft Teams.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
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Activate
RingCentral + Microsoft Teams Integration

Send message from Microsoft Teams for new message received in RingCentral

There are many reasons why you would want to send an message in Microsoft Teams when a text message is received in RingCentral.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
Microsoft Teams + RingCentral Integration

Send message from RingCentral for new message received in Microsoft Teams

There are many reasons why you would want to send an message in RingCentral when a text message is received in Microsoft Teams.

Perhaps you want to respond to the customer quickly and don't have time to type out a response on your phone. Maybe you want to keep all customer communication in one place, or perhaps you just want an extra layer of security by sending confidential information via message instead of message.

No matter what your reason, setting up message notifications for incoming message is easy and can be done in just a few minutes. Give it a try today!
See more
Activate
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Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Microsoft Teams + RingCentral flow

Sync your communications with CRMs, calendars, support desks, and project tools to keep your entire team aligned. Pick a combination and activate it in one click.

Microsoft Teams
RingCentral
+
SalesforceSalesforce (4)
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Google CalendarGoogle Calendar (4)
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HubSpotHubSpot (4)
+
CalendlyCalendly (4)
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ZoomZoom (4)
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Jira Software CloudJira Software Cloud (4)
M
S
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Create a Salesforce contact when a new chat is created in Microsoft Teams, and create a contact in RingCentral
New Microsoft Teams chats appear in Salesforce as contacts while RingCentral creates a corresponding record instantly, removing manual data entry.
R
S
M
When an SMS is received in RingCentral, update the Salesforce lead and post a message in Microsoft Teams
Incoming RingCentral text messages update your Salesforce leads automatically while notifying your team in Microsoft Teams.
M
S
R
Use Claude to analyse incoming Microsoft Teams chat messages, update Salesforce, and send an SMS in RingCentral
Claude evaluates new Microsoft Teams chat messages to update Salesforce and trigger automated RingCentral text follow-ups.
R
S
J
When a call is recorded in RingCentral, log the activity in Salesforce and create a task in Jira Software Cloud
RingCentral call recordings automatically log activity in Salesforce and generate follow-up tasks in Jira Software Cloud.

Supported triggers and actions for Microsoft Teams and RingCentral

Mix and match to build the exact automation you need

Microsoft Teams
Microsoft Teams Triggers & Actions
Chat message is received in Microsoft Teams
Triggers the automation when a chat message is received
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Message posted in channel in Microsoft Teams
Triggers the automation when a message needs to be sent via SMS
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Channel is created in Microsoft Teams
Triggers the automation when a new channel is created
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New chat is created in Microsoft Teams
Triggers the automation when a new conversation is initiated
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Get chat message in Microsoft Teams
Get chat message
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Search user in Microsoft Teams
Searches for a user
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Send channel message in Microsoft Teams
Sends a message to a channel
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Send chat message in Microsoft Teams
Sends a chat message to a recipient or group
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Create channel in Microsoft Teams
Creates a new channel
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Search channel in Microsoft Teams
Searches for a channel
Try it →
Create online meeting in Microsoft Teams
Schedules a new online meeting
Try it →
Get user by ID in Microsoft Teams
Retrieves user information using their id
Try it →
RingCentral
RingCentral Triggers & Actions
Call is recorded in RingCentral
Triggers the automation when a call is recorded
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Instant
SMS is received in RingCentral
Triggers the automation when a new text message is received
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Instant
Call is missed in RingCentral
Triggers the automation when a call is missed
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Instant
Call is received in RingCentral
Triggers the automation when a call is received
Try it →
Instant
Voicemail received in RingCentral
Triggers the automation when a voicemail is received
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Create contact in RingCentral
Adds a new contact to the RingCentral app
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Send SMS in RingCentral
Sends a text message to particular recipients
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Generate Ringout Call in RingCentral
Initiates a phone call and connect two parties for a ringout conversation
Try it →
Search User in RingCentral
Searches for a user
Try it →

What can you automate with Microsoft Teams + RingCentral?

Streamline your communication workflows by syncing Microsoft Teams chats and RingCentral calls, contacts, and messages instantly.

What you can automate?
🔄
Sync Microsoft Teams chats to RingCentral contacts
Create a RingCentral contact automatically whenever a new chat is created in Microsoft Teams, eliminating manual data entry and keeping your records up to date.
📋
Capture every submitted chat detail
Map all available chat message fields into your contact database instead of just names and numbers, ensuring your team has complete context for every conversation.
🔔
Alert your team instantly on new events
Post notifications to your Microsoft Teams channel the moment a RingCentral call is missed or a voicemail is received, so staff can respond without delay.
🔀
Route communications based on message content
Send urgent text messages to priority support queues while routing standard inquiries to general channels based on submitted keywords.
📝
Keep contact records updated as details change
Update existing RingCentral contacts automatically whenever new information is shared in Microsoft Teams, preventing duplicate records.
🔍
Search and update existing contacts
Check whether a contact already exists in RingCentral before creating a new entry, ensuring your database remains clean and organised.
⏱️
Handle call recordings and status changes
Log call recordings, summarise notes with AI, and trigger automated follow-up tasks the moment a phone conversation concludes.
🔌
Extend your workflow to external tools
Connect your core Microsoft Teams and RingCentral setup with CRM, calendar, and task management platforms for end-to-end automation.
And much more...

Who is Microsoft Teams + RingCentral integration for?

Connecting Microsoft Teams and RingCentral helps sales reps, support teams, and managers streamline communication, eliminate manual contact entry, and keep every workflow running smoothly.

Sales managers
Sales managers
Support agents
Support agents
Client success leads
Client success leads
Operations directors
Operations directors
Account executives
Account executives
Project coordinators
Project coordinators
📈
Sales managers
You're reviewing communication reports every week but your contact records only update when someone manually exports chats, so the lead counts you're relying on are always a few hours behind — with this integration, every new contact lands in your database instantly and your data stays current.
⚡
Support agents
You need to answer urgent client calls immediately, but missed call notifications take too long to reach your queue — with this integration, every missed call or voicemail triggers instant alerts and automated follow-ups.
🤝
Client success leads
You answer to external stakeholders who want to see prompt follow-up records after every conversation, but manual logging causes frustrating delays — with this integration, every call recording and chat message is logged automatically.
📊
Operations directors
The volume of inbound chats and calls is too high for anyone to keep up with by hand, leading to missed client inquiries — with this integration, every interaction is processed and routed without manual intervention.
🛠️
Account executives
You own the next step in the sales pipeline and depend on team members to hand over contact details from chat discussions — with this integration, every contact and message is synced instantly across your stack.
🗂️
Project coordinators
You need a reliable history of all client communications, but keep finding gaps where chat messages and calls were never recorded — with this integration, every interaction is captured securely in one place.
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Why choose Integrately to automate Microsoft Teams + RingCentral

Build and manage your Microsoft Teams + RingCentral automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Microsoft Teams + RingCentral with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Setup an action from Trello
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Frequently Asked Questions

How do I connect Microsoft Teams to RingCentral?
Frequently Asked Questions
You can connect Microsoft Teams to RingCentral instantly using 1-click ready workflows on Integrately or ask Integrately AI to build your custom automation. It links your apps with Salesforce, Google Calendar, HubSpot, and 1,500+ other tools.
Can I automatically create a RingCentral contact when a new Microsoft Teams chat is created?
Frequently Asked Questions
Can I connect Microsoft Teams, RingCentral, and HubSpot?
Frequently Asked Questions
What is a good Zapier alternative for Microsoft Teams and RingCentral?
Frequently Asked Questions
How does Microsoft Teams handle chat and channel data during automation?
Frequently Asked Questions
How are call recordings and SMS handled in RingCentral?
Frequently Asked Questions
Do I need coding skills to automate Microsoft Teams and RingCentral?
Frequently Asked Questions
Is the Microsoft Teams and RingCentral integration free?
Frequently Asked Questions
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You Can Also Connect Microsoft Teams or RingCentral With 1500+ Other Apps

Microsoft Teams
Popular Microsoft Teams Integrations
Connect Microsoft Teams to messaging, project management, and collaboration tools to keep your team connected.
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RingCentral
Popular RingCentral Integrations
Sync RingCentral with CRM, helpdesk, and email tools to track calls and manage customer communications.
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RingCentral Integrations arrow right
No popular apps found