Mandrill + Zendesk Integration

Integrate Mandrill to Zendesk in one click, or tell Integrately AI how you want each ticket handled. Manage transactional email failures, create support tickets, alert your team, and trigger follow-ups automatically.

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1.
  • Mandrill
    Message is sent in Mandrill Instant
  • Mandrill
    Message is opened in Mandrill Instant
  • Mandrill
    Message is rejected in Mandrill Instant
  • Mandrill
    Message is soft-bounced in Mandrill Instant
  • Mandrill
    Message is marked as spam in Mandrill Instant
  • Mandrill
    Message is delayed in Mandrill Instant
  • Mandrill
    Message is bounced in Mandrill Instant
  • Mandrill
    Message recipient unsubscribes in Mandrill Instant
  • Mandrill
    Message is clicked in Mandrill Instant
  • Zendesk
    Ticket is updated in Zendesk
  • Zendesk
    Ticket is solved in Zendesk
  • Zendesk
    Ticket is created in Zendesk
  • Zendesk
    Ticket is created in view in Zendesk
  • Zendesk
    Activity(Audit) is added for specific ticket in Zendesk
  • Zendesk
    View is created in Zendesk
  • Zendesk
    User is created in Zendesk
  • Zendesk
    Group is created in Zendesk
  • Zendesk
    Organization is created in Zendesk
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2.

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Ready Workflows Ready Workflows for Mandrill + Zendesk Integration

Capture bounced messages, create support tickets, update customer records, alert your support team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Zendesk + Mandrill Integration

Send Mandrill message for new Zendesk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Zendesk - Mandrill integration. Whenever a new ticket is created in Zendesk, you will immediately receive a message in Mandrill notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Mandrill messages for new Zendesk tickets today - your customers will appreciate it!
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Connect more apps to your Mandrill + Zendesk flow

Log email events into spreadsheets, notify your team on messaging apps, track issues in project tools, and keep customer databases updated. Pick a combination and activate it in one click.

Mandrill
Zendesk
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SlackSlack (3)
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Jira Software CloudJira Software Cloud (2)
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SalesforceSalesforce (2)
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Google SheetsGoogle Sheets (2)
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ConfluenceConfluence (2)
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ShopifyShopify (2)
M
Z
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Create a Zendesk ticket for every Mandrill bounced message, and notify your support team instantly in Slack
Mandrill bounces land in Zendesk as new support tickets and your Slack channel hears about it immediately, so no failed email or customer issue goes unnoticed.
M
Z
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When a Zendesk ticket is created from a Mandrill event, update the user and notify your team in Slack
New Zendesk tickets created from Mandrill events automatically update user profiles and alert your team in Slack, keeping support staff instantly aligned.
M
Z
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When a Zendesk ticket is solved, send a confirmation email via Mandrill and post an update in Slack
Solved support tickets automatically trigger a customer confirmation email in Mandrill and announce the resolution in Slack, closing the loop cleanly.

Supported triggers and actions for Mandrill and Zendesk

Mix and match to build the exact automation you need

Mandrill
Mandrill Triggers & Actions
Instant
Message is sent in Mandrill
Triggers the automation when a new message is sent
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Instant
Message is opened in Mandrill
Triggers the automation when a message is opened
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Instant
Message is rejected in Mandrill
Triggers the automation when a message is rejected
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Instant
Message is soft-bounced in Mandrill
Triggers the automation when a message is soft-bounced by the email service
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Instant
Message is marked as spam in Mandrill
Triggers the automation when a spam message is detected
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Instant
Message is delayed in Mandrill
Triggers the automation when the delivery of a message is delayed
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Instant
Message is bounced in Mandrill
Triggers the automation when a message is unable to be delivered or received by the recipient
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Instant
Message recipient unsubscribes in Mandrill
Triggers the automation when the message recipient unsubscribes from the mailing list
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Instant
Message is clicked in Mandrill
Triggers the automation when a message is clicked
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Send email in Mandrill
Sends an email to a recipient
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Zendesk
Zendesk Triggers & Actions
Ticket is updated in Zendesk
Triggers the automation when a ticket is updated
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Ticket is solved in Zendesk
Triggers the automation when a ticket is solved
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Ticket is created in Zendesk
Triggers the automation when a new ticket is created
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Ticket is created in view in Zendesk
Triggers the automation when a new ticket is created in a particular view
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Activity(Audit) is added for specific ticket in Zendesk
Triggers the automation when a ticket is audited
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View is created in Zendesk
Triggers the automation when a new view is created
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User is created in Zendesk
Triggers the automation when a new user is created
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Group is created in Zendesk
Triggers the automation when a new group is created
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Organization is created in Zendesk
Triggers the automation when a new organization is created
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Get organization by id in Zendesk
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Create ticket in Zendesk
Generates a new ticket
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Update ticket in Zendesk
Updates ticket information
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Add comment to ticket in Zendesk
Adds a comment to a ticket
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Search ticket in Zendesk
Searches for a ticket
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Add tag to ticket in Zendesk
Adds a tag to a ticket for easy categorization and tracking
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Create user in Zendesk
Generates a new user account
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Update user in Zendesk
Updates user information
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Search agent in Zendesk
Searches for agent based on criteria
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Search user in Zendesk
Searches for a user
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Get user by id in Zendesk
Retrieves user information using their id
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Create organization in Zendesk
Generates a new invoice
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Update organization in Zendesk
Updates organization information
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Search organization in Zendesk
Finds and retrieves information about a organization
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Search group in Zendesk
Searches for a group
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What can you automate with Mandrill + Zendesk?

Streamline your customer support and email delivery workflows by connecting Mandrill and Zendesk without writing code.

What you can automate?
🎫
Create support tickets from email bounces
Automatically open a new Zendesk support ticket the moment a transactional email bounces or fails in Mandrill, ensuring quick resolution for delivery issues.
📋
Capture all message metadata
Map recipient email addresses, error codes, and message details directly into Zendesk ticket fields instead of copying information manually.
🔔
Alert support agents instantly
Notify your support team the second an important customer email is rejected or marked as spam so they can reach out proactively.
🔀
Route tickets based on error types
Assign tickets to different support groups in Zendesk depending on whether the Mandrill message bounced, was rejected, or unsubscribed.
🔄
Keep customer records updated
Synchronize user profiles and organizations across Mandrill and Zendesk whenever ticket details or subscriber status changes.
🔍
Prevent duplicate support tickets
Search existing Zendesk users and organizations before creating new tickets to keep your helpdesk organized and clutter-free.
✅
Trigger follow-ups on solved tickets
Send automated confirmation emails through Mandrill whenever a Zendesk support ticket is solved or updated by an agent.
🌐
Extend workflows to team chat apps
Connect Mandrill and Zendesk with Slack or other tools to build robust multi-step notification pipelines for your entire organization.
And much more...

Who is Mandrill + Zendesk integration for?

Customer support and engineering teams connect Mandrill and Zendesk to eliminate manual ticket creation, track email delivery failures, and streamline customer communication.

Customer Support Managers
Customer Support Managers
Deliverability Specialists
Deliverability Specialists
Client Success Leads
Client Success Leads
Operations Teams
Operations Teams
Support Agents
Support Agents
IT Administrators
IT Administrators
📈
Customer Support Managers
You report on support ticket volume and email bounce rates but your helpdesk logs only update when someone manually checks delivery reports, so your performance metrics are always a few hours behind — with this integration, every bounced message creates a ticket instantly and your data stays current.
⚡
Deliverability Specialists
You need to act fast when transactional emails fail or bounce, but finding delivery errors across systems takes too much manual searching — connecting these apps means every bounce flows directly into your helpdesk so your team addresses delivery issues immediately.
🤝
Client Success Leads
You answer to key clients who expect rapid resolution when notification emails fail, but cross-referencing email logs with support tickets causes delays — automating both apps means ticket creation happens the moment an email bounces, ensuring total visibility.
⚙️
Operations Teams
The volume of transactional messages and support inquiries is too high for anyone to keep up by hand, leading to missed customer issues and fragmented records — this integration means every email event and ticket syncs automatically without manual oversight.
👨‍💻
Support Agents
You own the next step in resolving customer issues and depend on notification systems to hand over context without manual copying — automating both apps means ticket details arrive fully populated the second an email event occurs.
🛡️
IT Administrators
You need a reliable audit history of customer communications and keep finding gaps between email delivery logs and support tickets — connecting these apps means every transaction and ticket is recorded accurately and without missing data.
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Why choose Integrately to automate Mandrill + Zendesk

Build and manage your Mandrill + Zendesk automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Mandrill + Zendesk with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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How Integrately Works?

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Frequently Asked Questions

How do I connect Mandrill to Zendesk?
Frequently Asked Questions
You can connect Mandrill and Zendesk in 1 click using ready-made templates on Integrately. Choose a pre-built workflow, authenticate your accounts, or ask Integrately AI to build the automation for your exact requirements.
Can I automatically create Zendesk tickets when Mandrill messages bounce?
Frequently Asked Questions
Can I connect Mandrill, Zendesk, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Mandrill and Zendesk?
Frequently Asked Questions
How does Mandrill handle email delivery events in this integration?
Frequently Asked Questions
How does Zendesk manage tickets created from email events?
Frequently Asked Questions
Do I need coding skills to automate Mandrill and Zendesk?
Frequently Asked Questions
Is the Mandrill and Zendesk integration free?
Frequently Asked Questions
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