LiveAgent + UChat Integration

Integrate LiveAgent to UChat in one click, or tell Integrately AI how you want each ticket handled. Notify customers, send chat messages, update user fields, and trigger chat flows automatically.

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1.
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
  • UChat
    Tag is added in UChat Instant
  • UChat
    Tag is removed in UChat Instant
  • UChat
    Conversation is opened in UChat Instant
  • UChat
    Variable value is changed in UChat Instant
  • UChat
    Bot user is subscribed in UChat Instant
  • UChat
    Conversation is done in UChat Instant
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2.

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Ready Workflows Ready Workflows for LiveAgent + UChat Integration

Send chat messages, update user fields, trigger main flows, handle support queries, and alert agents, all in just one click.

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LiveAgent + UChat Integration

Send UChat message for new LiveAgent ticket

It's easy to stay on top of your support tickets with automatic notifications using this LiveAgent - UChat integration. Whenever a new ticket is created in LiveAgent, you will immediately receive a message in UChat notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic UChat messages for new LiveAgent tickets today - your customers will appreciate it!
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Connect more apps to your LiveAgent + UChat flow

Support teams want to sync customer purchases, send email summaries, and update CRM records after chats and tickets are handled. Pick a combination and activate it in one click.

LiveAgent
UChat
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ShopifyShopify (4)
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Facebook PagesFacebook Pages (4)
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GmailGmail (4)
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SlackSlack (4)
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HubSpotHubSpot (4)
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StripeStripe (4)
L
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Create a Shopify customer when a ticket is created in LiveAgent, and send a UChat text message.
New LiveAgent tickets create Shopify customers instantly and trigger UChat messages, removing manual data entry.
U
S
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When a bot user is subscribed in UChat, create a Shopify draft order and update the contact in LiveAgent.
Bot subscriptions in UChat generate Shopify draft orders and update LiveAgent contacts automatically.
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If a new Shopify customer is added, create a contact in LiveAgent and send a main flow in UChat.
Shopify customer additions populate LiveAgent contacts and trigger UChat main flows seamlessly.
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When a ticket is created in LiveAgent, search for the Shopify cart and update user fields in UChat.
LiveAgent tickets trigger Shopify cart searches and update UChat user fields instantly.

Supported triggers and actions for LiveAgent and UChat

Mix and match to build the exact automation you need

LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
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Search contact in LiveAgent
Searches for a contact
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Search agent in LiveAgent
Searches for an agent
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Create tag in LiveAgent
Creates a new tag
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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UChat
UChat Triggers & Actions
Instant
Tag is added in UChat
Triggers the automation when a tag is added
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Instant
Tag is removed in UChat
Triggers the automation when a tag is added
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Instant
Conversation is opened in UChat
Triggers the automation when a new conversation is initiated
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Instant
Variable value is changed in UChat
Triggers the automation when a variable value is changed
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Instant
Bot user is subscribed in UChat
Triggers the automation when a bot user is subscribed
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Instant
Conversation is done in UChat
Triggers the automation when any conversation is marked as completed
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Send text message in UChat
Sends a reply
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Send dynamic content in UChat
Sends personalized and tailored content based on user behavior or preferences
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Send sub flow in UChat
Sends a sub flow
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Send main flow in UChat
Sends the main flow
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Set user field by variable ns in UChat
Sets a user field by variable namespace
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Create user field in UChat
Creates a new user field
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Search user by user id in UChat
Searches for a user by user id
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Create bot field in UChat
Generates a new field for a bot
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Search user field by name in UChat
Searches for a user field by name
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Search user by info in UChat
Searches for a user by info
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Search user by user ns in UChat
Searches for a user by user namespace
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Add tag by tag name in UChat
Assigns a tag based on its name
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Set user field by variable name in UChat
Sets a user field by variable name
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Set bot field by ID in UChat
Sets a bot field by id
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Set bot field by name in UChat
Sets a bot field by name
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Add tag by tag ns in UChat
Adds tags based on particular namespace
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Search cart by user ns in UChat
Searches for a cart by user namespace
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Search tag by name in UChat
Searches for a tag using its name
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Search sub flow by name in UChat
Searches for a sub-flow by name
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Remove tag from user in UChat
Untag a user's profile
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Create tag in UChat
Generates a new tag
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What can you automate with LiveAgent + UChat?

Streamline customer service and chatbot workflows with automated triggers, instant messaging, and seamless contact synchronization between LiveAgent and UChat.

What you can automate?
🎫
Turn every LiveAgent ticket into instant UChat messages
Send automated UChat messages the moment a ticket is created in LiveAgent. Keep customers informed without manual follow-up messages.
📝
Capture every submitted field and user variable
Map all available UChat bot variables and LiveAgent contact attributes into custom fields. Ensure no customer detail gets left behind during data transfers.
🔔
Tell the right support agent as soon as it happens
Trigger instant notifications when conversations open in UChat or tickets are created in LiveAgent. Ensure support staff respond immediately to urgent inquiries.
🔀
Route conversations based on submitted tags and values
Execute different chatbot flows or update specific user fields depending on tags added in UChat or ticket attributes in LiveAgent.
🔄
Keep customer contact profiles up to date
Synchronize contact updates between LiveAgent and UChat automatically. Prevent duplicate records and maintain a single source of truth.
🔍
Search and update records instead of creating duplicates
Look up existing contacts and agents in LiveAgent before creating new entries. Keep your database clean and organized across all connected platforms.
📊
Handle completed conversations and status changes
Trigger follow-up actions when a conversation is done in UChat or a ticket status changes in LiveAgent. Close loops cleanly without manual tracking.
🌐
Extend your workflow to external apps like Slack
Connect your core LiveAgent and UChat workflows with Slack, HubSpot, or Stripe. Build multi-step pipelines that span your entire tech stack.
And much more...

Who is LiveAgent + UChat integration for?

Customer support and chatbot operations teams eliminate manual data entry, streamline ticket routing, and keep customer records synchronized across LiveAgent and UChat.

Customer support managers
Customer support managers
Live chat agents
Live chat agents
Agency account managers
Agency account managers
E-commerce support teams
E-commerce support teams
Technical support leads
Technical support leads
Quality assurance specialists
Quality assurance specialists
📈
Customer support managers
You're reviewing support ticket metrics but your chatbot data only updates when someone manually exports conversations, so the resolution counts you're optimising against are always a few hours behind — with this integration, every new ticket and chat lands in your systems instantly and your data stays current.
⚡
Live chat agents
You're handling incoming queries in LiveAgent while customer details stay trapped in UChat, so you end up asking repeat questions while looking across multiple tabs — automations both apps means every contact detail arrives automatically and your response times drop.
🤝
Agency account managers
You answer to clients who want immediate visibility into bot engagement and ticket resolution, but manual reporting delays your updates by days — integrating these apps means client dashboards update in real time and communication stays transparent.
📦
E-commerce support teams
The volume of customer inquiries is too high for anyone to keep up by hand, leading to missed tickets and frustrated shoppers — this integration means every chat session creates structured tickets and customer records without manual effort.
⚙️
Technical support leads
You own the troubleshooting step and depend on front-line chatbots to hand over clean customer data, but manual handoffs introduce errors — automating both apps means technical logs populate instantly and handoffs happen without friction.
📋
Quality assurance specialists
You need a reliable audit history of every customer interaction and keep finding gaps where chat logs were never saved, leaving your compliance reviews incomplete — with this integration, every interaction is logged reliably and audit trails remain complete.
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Why choose Integrately to automate LiveAgent + UChat

Build and manage your LiveAgent + UChat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect LiveAgent + UChat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
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Frequently Asked Questions

How do I connect LiveAgent to UChat?
Frequently Asked Questions
You can connect LiveAgent to UChat in 1 click using ready workflows on Integrately or by asking Integrately AI to build your custom automation.
Can I trigger UChat bot flows when a new ticket is created in LiveAgent?
Frequently Asked Questions
Can I connect LiveAgent, UChat, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for LiveAgent and UChat?
Frequently Asked Questions
How does LiveAgent handle contact creation during bot subscriptions?
Frequently Asked Questions
Can UChat update user fields when support tickets are created?
Frequently Asked Questions
Do I need coding skills to automate LiveAgent and UChat?
Frequently Asked Questions
Is the LiveAgent and UChat integration free?
Frequently Asked Questions
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