LiveAgent + TMetric Integration

Integrate LiveAgent to TMetric in one click, or tell Integrately AI how you want each support ticket handled. Track time against customer issues, log billable hours, update project tasks, and keep your remote team aligned automatically.

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1.
  • LiveAgent
    Ticket is created in LiveAgent
  • LiveAgent
    Contact is created in LiveAgent
  • TMetric
    Task is created in TMetric
  • TMetric
    Task is completed in TMetric
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2.
  • LiveAgent
    Search contact in LiveAgent
  • LiveAgent
    Search agent in LiveAgent
  • LiveAgent
    Create tag in LiveAgent
  • LiveAgent
    Create ticket in LiveAgent
  • LiveAgent
    Create contact in LiveAgent
  • LiveAgent
    Add contact to group in LiveAgent
  • LiveAgent
    Update contact in LiveAgent
  • LiveAgent
    Create company in LiveAgent
  • LiveAgent
    Remove contact from group in LiveAgent
  • TMetric
    Create task in TMetric
  • TMetric
    Create time entry in TMetric
  • TMetric
    Start timer in TMetric
  • TMetric
    Stop timer in TMetric
  • TMetric
    Create client in TMetric
  • TMetric
    Create project in TMetric

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Ready Workflows Ready Workflows for LiveAgent + TMetric Integration

Create time tracking tasks from new support tickets, log billable hours, update client projects, and notify remote teams, all in just one click.

Most popular automationmost-popular-automations
LiveAgent + TMetric Integration

Create TMetric task from new LiveAgent ticket

If you're using LiveAgent for customer support and TMetric for time tracking, then this automation is for you.

This can help you bill customers for the time you spend on their ticket, or simply keep track of how much time is being spent on support task. It's easy to set up and only takes a few minutes!
Activate
  • 1of1
Got a different task in mind? Describe it

Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your LiveAgent + TMetric flow

Team communication, task management, and customer data management follow up naturally once your tickets and billable hours are connected. Pick a combination and activate it in one click.

LiveAgent
TMetric
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SlackSlack (4)
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Jira Software CloudJira Software Cloud (3)
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HubSpotHubSpot (3)
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GmailGmail (3)
+
Google CalendarGoogle Calendar (3)
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StripeStripe (3)
L
T
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Create a TMetric task when a LiveAgent ticket is created, and notify your support channel in Slack.
New LiveAgent tickets instantly generate TMetric tracking tasks while notifying your support channel in Slack, removing manual notification steps.
T
L
S
When a TMetric task is completed, update the matching contact in LiveAgent and post an update in Slack.
Completed TMetric tasks update your LiveAgent contacts automatically and announce the milestone in Slack for complete visibility.
L
T
S
When a LiveAgent contact is created, create a TMetric client and notify your account team in Slack.
New LiveAgent contacts immediately set up new TMetric clients and alert your account team in Slack.
T
L
S
When a TMetric task is created, search the contact in LiveAgent and notify the assigned agent in Slack.
New TMetric tasks verify LiveAgent contact records and notify assigned agents instantly in Slack.

Supported triggers and actions for LiveAgent and TMetric

Mix and match to build the exact automation you need

LiveAgent
LiveAgent Triggers & Actions
Ticket is created in LiveAgent
Triggers the automation when a new ticket is created
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Contact is created in LiveAgent
Triggers the automation when a new contact is created
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Search contact in LiveAgent
Searches for a contact
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Search agent in LiveAgent
Searches for an agent
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Create tag in LiveAgent
Creates a new tag
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Create ticket in LiveAgent
Generates a new ticket
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Create contact in LiveAgent
Adds a new contact to the database
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Add contact to group in LiveAgent
Assigns a contact to a group
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Update contact in LiveAgent
Updates contact information with new details
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Create company in LiveAgent
Generates a new company profile with given details
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Remove contact from group in LiveAgent
Removes a contact from a particular group
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TMetric
TMetric Triggers & Actions
Task is created in TMetric
Triggers the automation when a new task is created
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Task is completed in TMetric
Triggers the automation when any task is completed
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Create task in TMetric
Creates a new task
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Create time entry in TMetric
Creates a new time entry without manual input
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Start timer in TMetric
Initiates a countdown or stopwatch for tracking time
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Stop timer in TMetric
Stops the timer countdown
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Create client in TMetric
Generates a new client profile
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Create project in TMetric
Creates a new project
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What can you automate with LiveAgent + TMetric?

Streamline your customer support and time tracking by automating tasks, time entries, and client management across both platforms.

What you can automate?
🧾
Create a TMetric task from every new support ticket
Capture every new support ticket created in LiveAgent and automatically generate a corresponding task in TMetric, ensuring your remote team can start tracking time instantly without manual copy-pasting.
📝
Map ticket details into detailed time tracking entries
Extract complete information from LiveAgent tickets and populate your TMetric tasks with precise descriptions, tags, and project associations for accurate billing.
🔔
Notify your team when tasks and tickets align
Keep your support and remote teams fully informed by triggering instant notifications whenever customer service issues map to project time tracking items.
🔀
Route tasks based on ticket priority levels
Configure conditional rules so that high-priority support tickets trigger urgent TMetric tasks while standard inquiries follow regular project workflows.
🔄
Update status across support and time tracking
Maintain total synchronization between your helpdesk and project management by automatically reflecting ticket updates and task completions in real time.
🔍
Upsert contacts and companies cleanly
Search for existing records in LiveAgent and TMetric before creating new entries, preventing duplicate client profiles and clutter in your system.
⏱️
Handle completed tasks and closed tickets
Automatically process status changes when a TMetric task is completed or a LiveAgent ticket is resolved, keeping your entire workflow transparent and up to date.
💬
Extend your workflow with team messaging
Connect your LiveAgent and TMetric automation pipeline directly with Slack or HubSpot to alert stakeholders and keep customer records completely unified.
And much more...

Who is LiveAgent + TMetric integration for?

Customer support managers, remote freelancers, and finance teams struggling to track billable hours against client support issues can streamline their daily workflows and eliminate manual data entry.

Customer support managers
Customer support managers
Remote support teams
Remote support teams
Freelance consultants
Freelance consultants
Operations directors
Operations directors
Project managers
Project managers
Finance specialists
Finance specialists
📈
Customer support managers
You report on billable support hours and ticket resolution times every week, but your tracking sheets only update when someone manually exports time entries, so the numbers are always a few hours behind — with this integration, every support task lands in TMetric instantly and your reporting stays current.
⚡
Remote support teams
You need to start tracking time the moment a high-priority customer ticket arrives, and you find out too late when tasks are missed — connecting these apps means every new ticket automatically triggers a TMetric task so time tracking begins immediately.
📋
Freelance consultants
You answer to a client who wants to see exact progress and billable hours spent on their support tickets, but keeping your time tracker in sync with your helpdesk is tedious — this integration means every ticket update automatically logs time entries in TMetric.
📊
Operations directors
The ticket volume is too high for anyone to keep up by hand when matching support requests to billable time entries, leading to missed billing opportunities — automating both apps means tasks and time entries are created effortlessly without manual oversight.
🤝
Project managers
You own the next step and depend on support agents to hand over ticket details before time can be allocated, causing delays in billing cycles — with this integration, tickets instantly transform into TMetric tasks for seamless handovers.
🗂️
Finance specialists
You need a reliable history of billable support hours and keep finding gaps between customer tickets and logged project times — automating these tools means every record matches up precisely with zero missing entries.
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Why choose Integrately to automate LiveAgent + TMetric

Build and manage your LiveAgent + TMetric automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect LiveAgent + TMetric with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
Select a trigger from Google Sheets
2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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Frequently Asked Questions

How do I connect LiveAgent to TMetric?
Frequently Asked Questions
You can connect LiveAgent to TMetric instantly using 1-click ready workflows on Integrately or by asking Integrately AI to build your custom automation. It links your helpdesk tickets to time tracking tasks across Slack, HubSpot, Gmail, and 1,500+ other apps.
Can I automatically create a TMetric task when a new LiveAgent ticket is created?
Frequently Asked Questions
Can I connect LiveAgent, TMetric, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for LiveAgent and TMetric?
Frequently Asked Questions
How does LiveAgent handle contact and ticket data during automation?
Frequently Asked Questions
Can TMetric automatically log time entries for support tasks?
Frequently Asked Questions
Do I need coding skills to set up LiveAgent and TMetric integrations?
Frequently Asked Questions
Is the LiveAgent and TMetric integration free?
Frequently Asked Questions
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You Can Also Connect LiveAgent or TMetric With 1500+ Other Apps

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