Jira Software Server + JivoChat Integration
Integrate Jira Software Server to JivoChat in one click, or tell Integrately AI how you want each message handled. Log chat details, create tracking issues, assign team members, and follow up automatically.
Free forever.Use premium features free for 14 days.1.
Issue is created in Jira Software Server- Issue is updated in Jira Software Server
- Issue is created(via JQL) in Jira Software Server
- Project is created in Jira Software Server
- Comment is added in Jira Software Server
- Issue type is created in Jira Software Server
- Issue priority is created in Jira Software Server
Visitor's information is updated in JivoChat Instant- Offline message is recieved in JivoChat Instant
- Chat is finished in JivoChat Instant
2.
- Update issue in Jira Software Server
- Create issue in Jira Software Server
- Search issue by field in Jira Software Server
- Add comment to issue in Jira Software Server
- Add watcher to issue in Jira Software Server
- Get comment by issue in Jira Software Server
- Search user in Jira Software Server
- Search user by email in Jira Software Server
Trusted by experts at...
Ready Workflows for Jira Software Server + JivoChat Integration
Capture offline messages, create tracking issues, assign priorities, and log chat updates, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Jira Software Server + JivoChat flow
Route customer conversations into your documentation, team chats, and version control systems seamlessly. Pick a combination and activate it in one click.
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Confluence (3)
Confluence (3) +
Slack (3)
Slack (3) +
GitHub (3)
GitHub (3) +
Zendesk (3)
Zendesk (3) +
Google Drive (3)
Google Drive (3) +
Trello (3)
Trello (3) J
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Create a Jira Software Server issue from every JivoChat offline message, and add a documentation page in Confluence.
Offline messages in JivoChat immediately generate a tracking issue in Jira Software Server and a reference page in Confluence.
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J
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When a JivoChat chat is finished, update the Jira Software Server issue and add meeting notes in Confluence.
Finished JivoChat conversations update your Jira Software Server issues and log summaries in Confluence automatically.
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When JivoChat visitor information updates, search the Jira Software Server issue and log changes in Confluence.
Updated visitor details in JivoChat sync directly with Jira Software Server records and Confluence documentation.
Supported triggers and actions for Jira Software Server and JivoChat
Mix and match to build the exact automation you need
Jira Software Server Triggers & Actions
Issue is created in Jira Software Server
Triggers the automation when a new issue is created
Try it → Issue is created(via JQL) in Jira Software Server
Triggers the automation when a new issue is created via JQL
Try it → Project is created in Jira Software Server
Triggers the automation when a new project is created
Try it → Issue type is created in Jira Software Server
Triggers the automation when a new issue type is added
Try it → Issue priority is created in Jira Software Server
Triggers the automation when priority is assignd to any issue
Try it → JivoChat Triggers & Actions
Instant
Visitor's information is updated in JivoChat
Triggers the automation when a visitor's information is updated
Try it → Instant
Offline message is recieved in JivoChat
Triggers the automation when an offline message is received
Try it → Instant
Chat is finished in JivoChat
Triggers the automation when a chat is marked as complete
Try it → What can you automate with Jira Software Server + JivoChat?
Streamline your customer support and issue tracking with powerful automated workflows connecting JivoChat and Jira Software Server.
📩
Create Jira issues from offline chat messages
Automatically generate a new tracking issue in Jira Software Server the moment an offline message is received in JivoChat, ensuring no customer inquiry is ever missed.
📝
Capture complete visitor information and context
Map all available chat details, visitor emails, and message notes directly into your Jira Software Server fields for comprehensive tracking.
🔔
Alert your team instantly on new messages
Notify support engineers and project leads the second a customer leaves an offline message or completes a live chat session.
🔀
Route tasks based on submitted chat fields
Send urgent support inquiries to high-priority Jira Software Server boards while routing general questions to standard queues automatically.
🔄
Keep issue records updated as chats progress
Update existing Jira Software Server issues dynamically when visitor information changes or when live chat conversations evolve.
🔍
Search existing issues before creating duplicates
Verify whether a customer already has an open ticket in Jira Software Server before logging new chat data.
✅
Handle completed chat status changes automatically
Update Jira Software Server issues when a JivoChat conversation finishes, marking tasks as resolved without manual review.
🔗
Extend workflows to team collaboration apps
Connect your core JivoChat and Jira Software Server flow with Slack or Confluence to keep every department informed in real time.
And much more...
Who is Jira Software Server + JivoChat integration for?
Teams managing customer communication and technical issues need real-time synchronization to eliminate operational bottlenecks and streamline project tracking.
Support operations managers
Customer support leads
Project managers
Customer success teams
Software engineers
IT administrators
📊
Support operations managers
You review chat metrics and offline message volumes every week, but manual tracking sheets always lag behind real customer interactions — this integration means every chat event updates your tracking records instantly and your reports stay accurate.
⚡
Customer support leads
You need to act fast on urgent client inquiries, but messages left while offline sit unnoticed until someone manually checks the chat panel — with this integration, every offline message generates a Jira issue immediately so your team responds without delay.
📋
Project managers
You answer to stakeholders who want visibility into customer-reported bugs, but gathering chat transcripts into your project board takes hours of tedious copying — this integration means every finished chat automatically updates your tracking issues.
📞
Customer success teams
Your chat volume is too high for anyone to keep contact profiles updated by hand across multiple dashboard tools — automating both apps means visitor updates flow straight into your issue tracker without manual data entry.
💻
Software engineers
You depend on support staff to hand over bug reports from live chats, but crucial details often get missed in transit — connecting these apps means technical chat logs reach your issue tracker with full context intact.
🗂️
IT administrators
You need a reliable history of all customer interactions and system tickets, but manual logging leads to frustrating gaps in your audit trail — this integration means every support event is captured completely and reliably.
Did you know?
Our team can create automations for you... At no extra cost!
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Why choose Integrately to automate Jira Software Server + JivoChat
Build and manage your Jira Software Server + JivoChat automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Software Server + JivoChat with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
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Select Automation
2
Connect Accounts
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Automation is ready
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Frequently Asked Questions
How do I connect Jira Software Server to JivoChat?
You can connect Jira Software Server to JivoChat in 1 click using ready templates, or ask Integrately AI to build your integration with apps like Slack, Confluence, and Trello.
Can I automatically create a Jira Software Server issue from JivoChat offline messages?
Can I connect Jira Software Server, JivoChat, and Slack?
What is a good Zapier alternative for Jira Software Server and JivoChat?
How does Jira Software Server handle issues created from chat data?
Can JivoChat visitor updates sync with Jira Software Server?
How can I automate Jira Software Server and JivoChat without coding?
Is the Jira Software Server and JivoChat integration free?
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