Jira Service Desk + Ultramsg Integration

Integrate Jira Service Desk to Ultramsg in one click, or tell Integrately AI how you want each ticket handled. Send instant WhatsApp alerts, notify customers of request updates, share attachments, and trigger follow-ups automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Ultramsg
    Message is created in Ultramsg
  • Ultramsg
    Chat is created in Ultramsg
  • Ultramsg
    Contact is created in Ultramsg
  • Ultramsg
    Group is created in Ultramsg
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Ultramsg
    Send message in Ultramsg
  • Ultramsg
    Send voice in Ultramsg
  • Ultramsg
    Send vcard in Ultramsg
  • Ultramsg
    Send audio in Ultramsg
  • Ultramsg
    Send location in Ultramsg
  • Ultramsg
    Clear messages in Ultramsg
  • Ultramsg
    Get group invite link in Ultramsg
  • Ultramsg
    Add participants in Ultramsg
  • Ultramsg
    Set message 'admin only' in Ultramsg
  • Ultramsg
    Add group description in Ultramsg
  • Ultramsg
    Leave group in Ultramsg
  • Ultramsg
    Create group in Ultramsg
  • Ultramsg
    Send image in Ultramsg
  • Ultramsg
    Send document in Ultramsg
  • Ultramsg
    Send video in Ultramsg
  • Ultramsg
    Send link in Ultramsg
  • Ultramsg
    Search contact in Ultramsg

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Ready Workflows Ready Workflows for Jira Service Desk + Ultramsg Integration

Send messages, notify contacts, update chats, alert your team, and trigger follow-ups, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Ultramsg Integration

Send Ultramsg message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Ultramsg integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Ultramsg notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Ultramsg messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Jira Service Desk + Ultramsg flow

Sync support tickets with docs, team chats, email, and spreadsheets to keep everyone aligned. Pick a combination and activate it in one click.

Jira Service Desk
Ultramsg
+
SlackSlack (4)
+
ConfluenceConfluence (2)
+
Google DriveGoogle Drive (2)
+
Jira Software CloudJira Software Cloud (2)
+
GmailGmail (2)
+
Google SheetsGoogle Sheets (2)
J
U
S
Send a message in Ultramsg when a Jira Service Desk request is created, and notify your team in Slack
New support requests trigger instant WhatsApp messages via Ultramsg and notify your team in Slack, ensuring no customer inquiry is ever missed.
J
U
S
When a Jira Service Desk request is updated, send a message in Ultramsg and post an update in Slack
Keep your customers and team updated on ticket changes instantly through Ultramsg and Slack.
J
C
U
S
Use ChatGPT to summarise every new Jira Service Desk request, send the summary via Ultramsg, and post the brief in Slack
AI analyses new service requests, sends formatted summaries via Ultramsg, and posts briefs in Slack.
J
U
S
Create a Jira Service Desk request from an inquiry, send a welcome message in Ultramsg, and announce it in Slack
Log new service requests automatically while greeting clients on Ultramsg and announcing work in Slack.

Supported triggers and actions for Jira Service Desk and Ultramsg

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Ultramsg
Ultramsg Triggers & Actions
Message is created in Ultramsg
Triggers the automation when a new message is created
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Chat is created in Ultramsg
Triggers the automation when a new conversation is initiated
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Contact is created in Ultramsg
Triggers the automation when a new contact is created
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Group is created in Ultramsg
Triggers the automation when a new group is created
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Send message in Ultramsg
Delivers a message to a designated recipient
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Send voice in Ultramsg
Sends a voice message to a designated recipient
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Send vcard in Ultramsg
Sends a vcard
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Send audio in Ultramsg
Sends an audio message
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Send location in Ultramsg
Sends the current location to a contact
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Clear messages in Ultramsg
Removes all existing messages from the chat interface
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Get group invite link in Ultramsg
Generates a link for inviting new members to a group
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Add participants in Ultramsg
Adds multiple users to a group
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Set message 'admin only' in Ultramsg
Sets a message as 'admin only'
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Add group description in Ultramsg
Adds a description to a group
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Leave group in Ultramsg
Removes oneself from a group
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Create group in Ultramsg
Creates a new group based on particular criteria
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Send image in Ultramsg
Sends an image to a recipient
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Send document in Ultramsg
Sends a particular document to a designated recipient
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Send video in Ultramsg
Sends a video file to the particular recipient
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Send link in Ultramsg
Sends a link
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Search contact in Ultramsg
Finds and retrieves contact information
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What can you automate with Jira Service Desk + Ultramsg?

Turn customer service requests into instant WhatsApp messages, automated alerts, and streamlined operational updates.

What you can automate?
💬
Send WhatsApp messages for new service requests
Trigger instant Ultramsg messages whenever a request is created in Jira Service Desk. Keep clients informed immediately without manual messaging.
📋
Capture every submitted ticket field
Map all available Jira Service Desk request details into your Ultramsg messages. Ensure your communication contains exact ticket data.
⚡
Alert support agents instantly
Notify your team the moment a new service request arrives. Speed up response times and resolve customer inquiries faster.
🔀
Route messages based on priority
Send different Ultramsg alerts depending on the priority level submitted in Jira Service Desk. Tailor your communication to request urgency.
🔄
Keep conversations updated automatically
Send follow-up messages in Ultramsg whenever a request is updated in Jira Service Desk. Maintain transparency throughout the ticket lifecycle.
🔍
Search existing requests before acting
Look up request details in Jira Service Desk before dispatching messages in Ultramsg. Prevent duplicate notifications and keep records clean.
📌
Trigger actions on ticket status changes
Send targeted Ultramsg messages when request statuses change from open to resolved. Keep customers informed at every stage.
🔗
Extend your workflow to team chat apps
Connect Jira Service Desk, Ultramsg, and Slack to alert internal teams while messaging clients. Coordinate support across platforms seamlessly.
And much more...

Who is Jira Service Desk + Ultramsg integration for?

Connecting Jira Service Desk and Ultramsg helps support teams, managers, and agents automate ticket alerts, deliver instant customer updates, and eliminate manual messaging.

Customer support managers
Customer support managers
Frontline support agents
Frontline support agents
Client success leads
Client success leads
High-volume support teams
High-volume support teams
Service operations teams
Service operations teams
Support quality leads
Support quality leads
📈
Customer support managers
You review support volumes and ticket response times every week, but your tracking metrics only update when someone manually exports request logs, so the stats you report on are always hours behind — with this integration, every new request is processed instantly and your data stays current.
⚡
Frontline support agents
You need to act fast when critical client issues arrive, but you find out about new requests too late because team notifications rely on manual checks — with this integration, every new request triggers instant alerts and you can respond without delay.
🤝
Client success leads
You answer to external clients who want immediate visibility into their support requests, but keeping them updated by hand leads to communication gaps — with this integration, every request update triggers automatic messages and your clients stay fully informed.
📊
High-volume support teams
Your service desk receives hundreds of daily tickets that overwhelm your team's ability to send manual updates, so requests slip through the cracks — with this integration, every ticket automatically triggers customer messages and nothing gets missed.
🔄
Service operations teams
You depend on support agents to hand over customer requests before you can process follow-up tasks, but manual handovers stall your workflow — with this integration, every new request instantly triggers downstream tasks and keeps operations moving.
📋
Support quality leads
You need a reliable history of all customer communications for quality audits, but manual record-keeping leaves messy gaps in your logs — with this integration, every request and message creates a complete digital trail and your history stays spotless.
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Why choose Integrately to automate Jira Service Desk + Ultramsg

Build and manage your Jira Service Desk + Ultramsg automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Ultramsg with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
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AI that builds your automations
AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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750 Tasks
in $19.99
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Frequently Asked Questions

How do I connect Jira Service Desk to Ultramsg?
Frequently Asked Questions
You can connect Jira Service Desk to Ultramsg in just 1 click using ready templates on Integrately, or by asking Integrately AI to build your custom workflow alongside Slack, Gmail, and Google Sheets.
What is the main benefit of integrating Jira Service Desk and Ultramsg?
Frequently Asked Questions
Can I connect Jira Service Desk, Ultramsg, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Ultramsg?
Frequently Asked Questions
How does Jira Service Desk handle new requests in automations?
Frequently Asked Questions
How does Ultramsg send messages in workflows?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Ultramsg?
Frequently Asked Questions
Is the Jira Service Desk and Ultramsg integration free?
Frequently Asked Questions
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You Can Also Connect Jira Service Desk or Ultramsg With 1500+ Other Apps

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