Jira Service Desk + Twilio Integration

Integrate Jira Service Desk to Twilio in one click, or tell Integrately AI how you want each request handled. Notify support teams, send automated SMS updates, log call details, and trigger customer follow-ups instantly.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Twilio
    Message is received in Twilio Instant
  • Twilio
    SMS is received/sent in Twilio
  • Twilio
    Recording is available in Twilio
  • Twilio
    Call status is changed in Twilio
  • Twilio
    Call is finished in Twilio
  • Twilio
    Phone number is added in Twilio
  • Twilio
    Transcription is available in Twilio
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2.

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Ready Workflows Ready Workflows for Jira Service Desk + Twilio Integration

Send SMS notifications, dispatch WhatsApp messages, log call details, and alert support teams, all in just one click.

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Jira Service Desk + Twilio Integration

Send Twilio sms for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Twilio integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a sms in Twilio notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the sms includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Twilio smss for new Jira Service Desk tickets today - your customers will appreciate it!
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Connect more apps to your Jira Service Desk + Twilio flow

Route customer requests to project boards, share ticket updates with team channels, and store records securely in cloud storage. Pick a combination and activate it in one click.

Jira Service Desk
Twilio
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SlackSlack (3)
+
Jira Software CloudJira Software Cloud (2)
+
ConfluenceConfluence (2)
+
Google DriveGoogle Drive (2)
+
ZoomZoom (2)
+
Google SheetsGoogle Sheets (2)
J
T
S
Send a Twilio SMS for every new Jira Service Desk request, and notify your support channel in Slack
New Jira Service Desk requests trigger automated Twilio text messages and alert your Slack support channel instantly.
J
T
S
Call the customer via Twilio when a Jira Service Desk request is updated, and post the status in Slack
Updated Jira Service Desk requests trigger automated Twilio phone calls and update your Slack team channel.
T
J
S
Add a comment to Jira Service Desk requests after Twilio calls finish, and notify your team in Slack
Finished Twilio calls add comments to matching Jira Service Desk requests and notify your team in Slack.

Supported triggers and actions for Jira Service Desk and Twilio

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Comment on request in Jira Service Desk
Adds a comment to a request
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Search request in Jira Service Desk
Searches for a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Twilio
Twilio Triggers & Actions
Instant
Message is received in Twilio
Triggers the automation when a new message (SMS/MMS) is received
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SMS is received/sent in Twilio
Triggers the automation when a new text message is received/sent
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Recording is available in Twilio
Triggers the automation when a recording is available
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Call status is changed in Twilio
Triggers the automation when call details are modified
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Call is finished in Twilio
Triggers the automation when a call is finished
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Phone number is added in Twilio
Triggers the automation when a phone number is added
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Transcription is available in Twilio
Triggers the automation when a transcription is available
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Send WhatsApp template message in Twilio
Sends a message using a predefined template on WhatsApp
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Get message media by id in Twilio
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Get message medias in Twilio
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Send SMS in Twilio
Sends a text message to particular recipients
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Send WhatsApp message in Twilio
Sends a message via whatsapp
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Call phone in Twilio
Initiates a phone call to a phone number
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Get call details by id in Twilio
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What can you automate with Jira Service Desk + Twilio?

Connect Jira Service Desk and Twilio to trigger instant SMS updates, automate request creation, and sync customer communications seamlessly.

What you can automate?
📨
Trigger Twilio SMS messages from Jira requests
Automatically send an SMS notification via Twilio the moment a new request is created in Jira Service Desk. Keep customers instantly informed without manual typing.
📱
Capture full message details from inbound SMS
Turn every incoming Twilio message or WhatsApp text into a structured Jira Service Desk request without manual copy-pasting.
🔔
Alert agents immediately when calls finish
Notify your team via SMS or message alerts as soon as a Twilio customer call is completed, ensuring rapid internal handovers.
🔀
Route communications based on request priority
Send different Twilio message templates depending on the priority level submitted in your Jira Service Desk tickets.
🔄
Keep service requests synchronized in real time
Update Jira Service Desk tickets automatically whenever Twilio call statuses, transcriptions, or message threads change.
🔍
Search and update existing request records
Look up existing Jira Service Desk requests before logging new Twilio interactions to prevent duplicate tickets and keep histories clean.
📞
Handle call recordings and transcripts automatically
Save Twilio call recordings and transcriptions directly as attachments or comments inside matching Jira Service Desk requests.
📊
Extend your workflow to Google Sheets
Send ticket data and Twilio communication logs straight to Google Sheets for comprehensive reporting and team review.
And much more...

Who is Jira Service Desk + Twilio integration for?

Connecting Jira Service Desk and Twilio helps support teams, managers, and agents streamline communications, eliminate manual logging, and respond to customers much faster.

Customer Support Managers
Customer Support Managers
Support Desk Agents
Support Desk Agents
Account Managers
Account Managers
High-Volume Helpdesks
High-Volume Helpdesks
Escalation Coordinators
Escalation Coordinators
Quality Assurance Teams
Quality Assurance Teams
📈
Customer Support Managers
You report on ticket resolution times and agent performance, but your communication logs are always scattered across different platforms, so your metrics are incomplete — with this integration, every support interaction and request status updates automatically and your reports stay current.
⚡
Support Desk Agents
You need to act fast when urgent customer issues arrive, and you find out too late because messages and tickets live in separate silos — this integration means every inbound Twilio message connects directly to your Jira Service Desk workflow so you can respond immediately.
🤝
Account Managers
You answer to clients who want clear visibility into their support requests and follow-ups, but keeping them updated manually takes hours — automating both apps means every request update triggers an instant Twilio notification keeping clients fully informed.
📊
High-Volume Helpdesks
The ticket and call volume is too high for anyone to keep up by hand, leading to missed customer touchpoints and delayed responses — with this integration, automated messaging and request tracking handle the high volume without extra manual effort.
🔄
Escalation Coordinators
You own the next step in resolving critical issues and depend on frontline agents to hand over details promptly — connecting these apps means every new ticket or status change instantly initiates the required Twilio communication loop.
🗂️
Quality Assurance Teams
You need a reliable communication history for every service request and keep finding gaps between phone logs and tickets — this integration means every message, call, and request is permanently linked into a complete service history.
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Why choose Integrately to automate Jira Service Desk + Twilio

Build and manage your Jira Service Desk + Twilio automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
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24x5 Live Chat Support
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Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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1
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2
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Frequently Asked Questions

How do I connect Jira Service Desk to Twilio?
Frequently Asked Questions
You can connect Jira Service Desk to Twilio in 1 click using ready templates on Integrately, or use Integrately AI to build custom workflows linking Jira Service Desk, Twilio, Slack, and Google Sheets.
Can I automatically send a Twilio SMS when a Jira Service Desk request is created?
Frequently Asked Questions
Can I connect Jira Service Desk, Twilio, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Twilio?
Frequently Asked Questions
How does Jira Service Desk handle request creation triggers?
Frequently Asked Questions
Can Twilio call statuses trigger actions in Jira Service Desk?
Frequently Asked Questions
Can I automate Jira Service Desk and Twilio without coding?
Frequently Asked Questions
Is the Jira Service Desk and Twilio integration free?
Frequently Asked Questions
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