Jira Service Desk + Simplesat Integration

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Translate and Create request in Jira Service Desk when New feedback is received in Simplesat

This automation allows you to automatically detect the language when New feedback is received in Simplesat, translate it to a different language using Google Translate, and Create request in Jira Service Desk. It helps streamline the process of translating and handling customer inquiries or support requests in different languages.

Here's how it works:
1. Simplesat: Whenever New feedback is received, the automation will be triggered.
2. Google Translate: Pass the text content from Simplesat to Google Translate for language detection.
3. Condition - You can add a condition that says, Language..... 'is not equal to'..... your desired language. So if the condition is met, the automation will proceed further.
4. Google Translate: The automation will translate the text content from Simplesat to your desired language.
5. Jira Service Desk: The translated content will be used to Create request in Jira Service Desk, ensuring that customer inquiries or support requests are handled in the desired language.

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Request is created in Jira Service Desk
Request is updated in Jira Service Desk
New feedback is received in Simplesat

Create request in Jira Service Desk
Get attachment by ID in Jira Service Desk

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You Can Also Connect Jira Service Desk or Simplesat With 1100+ Other Apps

Jira Service Desk is the fastest way to get and manage customer service requests. With Jira Service Desk Cloud, support agents can manage tickets across multiple channels - phone calls, emails, social media and more.

See Jira Service Desk Integrations

Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback. It helps you track CSAT (Customer Satisfaction), CES (Customer Effort Score) and NPS (Net Promoter Score) feedback.

See Simplesat Integrations