Jira Service Desk + SharpSpring Integration

Integrate Jira Service Desk to SharpSpring in one click, or tell Integrately AI how you want each request handled. Create contacts, update accounts, notify your team, and sync data automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • SharpSpring
    Contact is created in SharpSpring
  • SharpSpring
    Account is created in SharpSpring
  • SharpSpring
    Opportunity is created in SharpSpring
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • SharpSpring
    Create contact in SharpSpring
  • SharpSpring
    Update contact in SharpSpring
  • SharpSpring
    Search contact in SharpSpring
  • SharpSpring
    Create account in SharpSpring
  • SharpSpring
    Search account in SharpSpring
  • SharpSpring
    Update account in SharpSpring
  • SharpSpring
    Create opportunity in SharpSpring
  • SharpSpring
    Update opportunity in SharpSpring
  • SharpSpring
    Create campaign in SharpSpring
  • SharpSpring
    Search campaign in SharpSpring

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Ready Workflows Ready Workflows for Jira Service Desk + SharpSpring Integration

Capture requests, create contacts, update accounts, notify your team, and sync customer data, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + SharpSpring Integration

Create SharpSpring contact for new Jira Service Desk ticket

Any business knows that customer support is a vital part of any business. Not only do you need to be able to solve problems quickly and efficiently, but you also need to create a good impression with each interaction.

One way to do this is to set up this Jira Service Desk - SharpSpring integration. It will automatically create a SharpSpring contact for new Jira Service Desk tickets created. This way, you can ensure that each customer who contacts you will receive a prompt and professional response.

Additionally, it can help to build relationships with your customers and create loyalty. So if you're looking for ways to improve your customer service, setting up SharpSpring contacts for every Jira Service Desk ticket is a great place to start.
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Connect more apps to your Jira Service Desk + SharpSpring flow

Sync new service requests with your CRM, alert support channels, and keep marketing records current. Pick a combination and activate it in one click.

Jira Service Desk
SharpSpring
+
SalesforceSalesforce (3)
+
SlackSlack (3)
+
Google DriveGoogle Drive (3)
+
MailchimpMailchimp (3)
+
CalendlyCalendly (3)
+
ZoomZoom (3)
J
S
S
Create a contact in Salesforce when a Jira Service Desk request is created and a SharpSpring contact is added
Every Jira Service Desk request creates a contact in SharpSpring and logs it straight into Salesforce without manual copying.
J
S
S
Update a Salesforce account when a SharpSpring opportunity is created from a Jira Service Desk request
Keep your Salesforce accounts synchronized whenever SharpSpring processes an opportunity linked to a Jira Service Desk request.
J
S
S
Search for a Salesforce contact when a Jira Service Desk request is updated and update SharpSpring
Sync updated Jira Service Desk requests with Salesforce and SharpSpring contacts automatically.

Supported triggers and actions for Jira Service Desk and SharpSpring

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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SharpSpring
SharpSpring Triggers & Actions
Contact is created in SharpSpring
Triggers the automation when a new contact is created
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Account is created in SharpSpring
Triggers the automation when a new account is created
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Opportunity is created in SharpSpring
Triggers the automation when any opportunity is updated
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Create contact in SharpSpring
Adds a new contact to the database
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Update contact in SharpSpring
Updates contact information with new details
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Search contact in SharpSpring
Finds and retrieves contact information
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Create account in SharpSpring
Generates a new account
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Search account in SharpSpring
Searches for account information
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Update account in SharpSpring
Updates account information
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Create opportunity in SharpSpring
Creates a new instance of the support system
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Update opportunity in SharpSpring
Updates the opportunity details as needed
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Create campaign in SharpSpring
Generates and launch a new marketing campaign
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Search campaign in SharpSpring
Searches for a campaign
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What can you automate with Jira Service Desk + SharpSpring?

Streamline customer operations and marketing efforts by connecting requests to lead management workflows.

What you can automate?
🔄
Sync support requests with marketing contacts
Automatically turn every new Jira Service Desk request into a contact in SharpSpring. Eliminate manual data entry and keep your CRM updated in real time.
📋
Capture every submitted request detail
Map all available Jira Service Desk request fields into separate SharpSpring contact properties instead of just names and emails. Your CRM records become far more detailed for review.
🔔
Notify your team as requests arrive
Send instant notifications to your team whenever a support ticket triggers a new contact or opportunity in SharpSpring. Ensure rapid response times across departments.
🔀
Route records based on request properties
Perform different actions in SharpSpring depending on the category or priority of the incoming Jira Service Desk request. Direct high-priority issues to specialized sales sequences.
🔄
Keep contact records up to date
Automatically update SharpSpring contacts whenever corresponding requests are modified in Jira Service Desk. Prevent outdated information from lingering in your database.
🔍
Search and update instead of duplicating
Search existing SharpSpring contacts before creating new ones when a Jira Service Desk request comes in. Maintain a clean database without duplicate entries.
📉
Manage later status changes and opportunities
Update SharpSpring opportunities and accounts automatically when support requests reach resolved or closed statuses. Keep your sales pipeline aligned with customer success milestones.
🔗
Extend your workflow with Slack
Connect Jira Service Desk and SharpSpring to Slack to announce new contact creations and status updates in your team channels immediately.
And much more...

Who is Jira Service Desk + SharpSpring integration for?

Connecting Jira Service Desk and SharpSpring helps support and marketing teams align customer requests with active lead records without manual data entry.

Support analytics managers
Support analytics managers
Customer success leads
Customer success leads
Agency account directors
Agency account directors
Customer support supervisors
Customer support supervisors
Sales development reps
Sales development reps
Operations coordinators
Operations coordinators
📈
Support analytics managers
You're reviewing ticket volumes and campaign conversions but your metrics only update when someone manually exports requests, so the performance counts you're reviewing against are always a few hours behind — with this integration, every new request updates your tracking instantly and your reports stay current.
⚡
Customer success leads
You need to act fast on high-priority inquiries and you find out too late because support requests sit in one system while marketing leads live in another — this integration means every new ticket creates a contact immediately and your team engages clients without delay.
📊
Agency account directors
You answer to clients who want to see real-time progress on support issues and marketing pipelines, but manual status compilation leaves gaps in your reports — automating both apps means client dashboards update continuously and stakeholders review accurate metrics.
🔄
Customer support supervisors
The incoming ticket volume is too high for anyone to keep up by hand, leading to missed updates across your CRM and support desk — this integration means every request syncs automatically and your team manages high volumes without dropping records.
👥
Sales development reps
You own the next sales step and depend on support teams to hand over customer inquiries before you can reach out, causing frustrating delays — automating both apps means contact handoffs happen instantly and you follow up while interest is high.
🗂️
Operations coordinators
You need a reliable history of all customer interactions across support and marketing channels, but manual record-keeping keeps leaving gaps in your archives — connecting these apps means every interaction logs itself and your historical data remains complete.
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Why choose Integrately to automate Jira Service Desk + SharpSpring

Build and manage your Jira Service Desk + SharpSpring automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + SharpSpring with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
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20M+ Ready Automations
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AI that builds your automations
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24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
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Frequently Asked Questions

How do I connect Jira Service Desk to SharpSpring?
Frequently Asked Questions
You can connect Jira Service Desk to SharpSpring using 1-click ready workflows or Integrately AI. Pair it with tools like Salesforce, Slack, Google Drive, Mailchimp, Calendly, and Zoom to streamline your entire operational stack.
Can I automatically create a SharpSpring contact from a Jira Service Desk request?
Frequently Asked Questions
Can I connect Jira Service Desk, SharpSpring, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and SharpSpring?
Frequently Asked Questions
How are Jira Service Desk requests handled in this integration?
Frequently Asked Questions
Can I update SharpSpring opportunities from Jira Service Desk?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and SharpSpring?
Frequently Asked Questions
Is the Jira Service Desk and SharpSpring integration free?
Frequently Asked Questions
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