Jira Service Desk + Ringover Integration

Integrate Jira Service Desk to Ringover in one click, or tell Integrately AI how you want each ticket handled. Capture contact details, create Ringover records, log request updates, and trigger instant follow-up calls automatically.

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1.
  • Jira Service Desk
    Request is created in Jira Service Desk
  • Jira Service Desk
    Request is updated in Jira Service Desk
  • Ringover
    Call is hang-up/end in Ringover Instant
  • Ringover
    Call is answered in Ringover Instant
  • Ringover
    After call event is created in Ringover Instant
  • Ringover
    Message is sent in Ringover Instant
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2.
  • Jira Service Desk
    Search request in Jira Service Desk
  • Jira Service Desk
    Comment on request in Jira Service Desk
  • Jira Service Desk
    Create request in Jira Service Desk
  • Jira Service Desk
    Get attachment by ID in Jira Service Desk
  • Ringover
    Get contact by id in Ringover
  • Ringover
    Create contact in Ringover
  • Ringover
    Update contact last name in Ringover
  • Ringover
    Delete contact in Ringover
  • Ringover
    Add new number to contact in Ringover
  • Ringover
    Update contact first name in Ringover
  • Ringover
    Update contact company in Ringover
  • Ringover
    Update contact phone number in Ringover
  • Ringover
    Search contact in Ringover
  • Ringover
    Send text message in Ringover
  • Ringover
    Create call back in Ringover

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Ready Workflows Ready Workflows for Jira Service Desk + Ringover Integration

Log service requests, create contacts from phone calls, sync customer records, notify support teams, and trigger callbacks, all in just one click.

Most popular automationmost-popular-automations
Jira Service Desk + Ringover Integration

Send Ringover message for new Jira Service Desk ticket

It's easy to stay on top of your support tickets with automatic notifications using this Jira Service Desk - Ringover integration. Whenever a new ticket is created in Jira Service Desk, you will immediately receive a message in Ringover notifying you. This way, you can jump on the issue right away and provide the support your customers need.

Plus, since the message includes the ticket number, you can quickly and easily access all the pertinent information. So go ahead and set up automatic Ringover messages for new Jira Service Desk tickets today - your customers will appreciate it!
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Got a different automation in mind? Describe it and let Integrately AI build it for you.

Connect more apps to your Jira Service Desk + Ringover flow

Send customer data to CRMs, document hubs, team chat channels, and email systems once your core service tickets and phone calls are logged. Pick a combination and activate it in one click.

Jira Service Desk
Ringover
+
SlackSlack (4)
+
ConfluenceConfluence (2)
+
SalesforceSalesforce (2)
+
Jira Software CloudJira Software Cloud (2)
+
Google DriveGoogle Drive (2)
+
GmailGmail (2)
J
R
S
Create a Ringover contact from every new Jira Service Desk request, and notify your support team on Slack
New Jira Service Desk requests instantly create Ringover contacts while alerting your support team on Slack, eliminating manual entry and missed outreach.
R
J
S
When a Ringover call ends, create a request in Jira Service Desk and post an update in Slack
Completed Ringover calls automatically generate Jira Service Desk requests and notify your team on Slack, keeping tracking accurate across platforms.
J
R
S
When a Jira Service Desk request is updated, update the matching Ringover contact company and notify your team on Slack
Jira Service Desk request updates automatically refresh Ringover company records and notify your team on Slack, ensuring consistent data.
R
J
S
Create a Jira Service Desk request from every sent Ringover message, and alert your support channel in Slack
Outbound Ringover messages automatically log new Jira Service Desk requests and notify your team on Slack for seamless tracking.

Supported triggers and actions for Jira Service Desk and Ringover

Mix and match to build the exact automation you need

Jira Service Desk
Jira Service Desk Triggers & Actions
Request is created in Jira Service Desk
Triggers the automation when a new request is created
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Request is updated in Jira Service Desk
Triggers the automation when a request is updated
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Search request in Jira Service Desk
Searches for a request
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Comment on request in Jira Service Desk
Adds a comment to a request
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Create request in Jira Service Desk
Generates a new request
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Get attachment by ID in Jira Service Desk
Retrieves an attachment by its unique id
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Ringover
Ringover Triggers & Actions
Instant
Call is hang-up/end in Ringover
Triggers the automation when a call is hung up or ended
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Instant
Call is answered in Ringover
Triggers the automation when a call is answered
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Instant
After call event is created in Ringover
Triggers the automation when any event is created after the call
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Instant
Message is sent in Ringover
Triggers the automation when a new message is sent
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Get contact by id in Ringover
Retrieves a contact's information based on their id
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Create contact in Ringover
Adds a new contact to the database
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Update contact last name in Ringover
Updates the last name of a contact
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Delete contact in Ringover
Removes a contact from the address book
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Add new number to contact in Ringover
Append a new phone number to an existing contact in the address book
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Update contact first name in Ringover
Updates the first name of a contact
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Update contact company in Ringover
Updates the company information of a contact in your database
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Update contact phone number in Ringover
Updates the number of a contact
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Search contact in Ringover
Finds and retrieves contact information
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Send text message in Ringover
Sends a text message
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Create call back in Ringover
Schedules a callback
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What can you automate with Jira Service Desk + Ringover?

Connect your ticketing system and phone communications to sync contacts, log interactions, and eliminate manual busywork.

What you can automate?
🔄
Sync Jira Service Desk requests to Ringover contacts
Automatically create a Ringover contact whenever a new request is created in Jira Service Desk, ensuring your communication tools share up-to-date customer records.
📞
Log completed phone calls as support requests
Turn every completed phone call in Ringover into a new request in Jira Service Desk, capturing conversation notes and timestamps without manual data entry.
🔔
Alert your team instantly on communication channels
Notify support agents the moment a new request or call event occurs, ensuring rapid response times and clear internal handoffs.
🔀
Route records based on submitted field data
Apply conditional logic to direct specific requests or call outcomes to designated team workflows depending on category or priority fields.
📝
Keep destination records updated as changes occur
Automatically update company names and contact details across Ringover whenever corresponding changes are made in Jira Service Desk.
🔍
Search and update existing contacts without duplicates
Search for existing customer records before creating new ones, preventing duplicate profiles across your telephony and support databases.
📋
Handle later status changes and call events
Trigger automated workflows when calls end or after-call events are created in Ringover, keeping your helpdesk logs accurate.
🔌
Extend your workflow to team chat apps
Connect your core Jira Service Desk and Ringover automation with Slack to notify team channels and streamline cross-functional updates.
And much more...

Who is Jira Service Desk + Ringover integration for?

Support managers, customer success leads, and IT helpdesk teams streamline communication and service delivery by connecting ticketing and telephony workflows.

Support operations leads
Support operations leads
Helpdesk agents
Helpdesk agents
Customer success managers
Customer success managers
High volume support teams
High volume support teams
IT service coordinators
IT service coordinators
Quality assurance specialists
Quality assurance specialists
📈
Support operations leads
You report on resolution times and ticket volumes, but your telephony records only update when someone manually exports call logs, so your metrics are always a few hours behind — this integration means every phone interaction and ticket syncs instantly and your analytics stay current.
⚡
Helpdesk agents
You need to act fast on incoming customer requests, but manual contact creation leaves you scrambling to match phone numbers to active tickets — with this integration, caller data populates automatically so you can respond without delay.
🤝
Customer success managers
You answer to client stakeholders who want proof of rapid service progress, but scattered notes make status updates painful to assemble — this integration means every support request and call event ties directly to the right client record.
📈
High volume support teams
The ticket and call volume is too high for anyone to keep up by hand, leading to missed follow-ups and unlogged conversations — automating both apps means every request and call is captured without manual data entry.
⚙️
IT service coordinators
You own the next step in ticket resolution and depend on someone upstream to hand over accurate customer details, but manual handoffs cause delays — connecting these apps means your team receives complete request data the moment it is submitted.
📋
Quality assurance specialists
You need a reliable history of customer interactions and keep finding gaps where phone calls failed to link to support tickets — this integration means every support event and call record maintains an unbroken audit trail.
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Why choose Integrately to automate Jira Service Desk + Ringover

Build and manage your Jira Service Desk + Ringover automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.

1,500+ apps connected
1,500+ apps connected
Connect Jira Service Desk + Ringover with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?

How Integrately Works?

1
Select Automation
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2
Connect Accounts
Connect Accounts
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3
Automation is ready
Setup an action from Trello
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in $19.99
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Frequently Asked Questions

How do I connect Jira Service Desk to Ringover?
Frequently Asked Questions
You can connect Jira Service Desk to Ringover in one click using pre-built templates on Integrately. Choose a ready automation, connect your accounts, and sync support requests with phone calls instantly. You can also use Integrately AI to build custom workflows linking Slack, Gmail, and 1,500+ other apps.
Can I automatically create Ringover contacts from new Jira Service Desk requests?
Frequently Asked Questions
Can I connect Jira Service Desk, Ringover, and Slack?
Frequently Asked Questions
What is a good Zapier alternative for Jira Service Desk and Ringover?
Frequently Asked Questions
How does Jira Service Desk handle request data in this integration?
Frequently Asked Questions
How does Ringover log call events with Jira Service Desk?
Frequently Asked Questions
Do I need coding skills to automate Jira Service Desk and Ringover?
Frequently Asked Questions
Is the Jira Service Desk and Ringover integration free?
Frequently Asked Questions
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You Can Also Connect Jira Service Desk or Ringover With 1500+ Other Apps

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Ringover
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Sync Ringover with CRM platforms, sales tools, and email software to keep customer communications streamlined.
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