Jira Service Desk + Relatel Integration
Integrate Jira Service Desk to Relatel in one click, or tell Integrately AI how you want each ticket handled. Capture every call record, create support requests, update employee availability, and route customer issues automatically.
Free forever.Use premium features free for 14 days.1.
Request is created in Jira Service Desk- Request is updated in Jira Service Desk
Call is created in Relatel
2.
- Search request in Jira Service Desk
- Comment on request in Jira Service Desk
- Create request in Jira Service Desk
- Get attachment by ID in Jira Service Desk
- Update do not disturb in Relatel
- Add employee in to group in Relatel
- Change outgoing number for calls in Relatel
- Remove employee from group in Relatel
Trusted by experts at...
Ready Workflows for Jira Service Desk + Relatel Integration
Capture support requests from calls, update employee groups, log tickets, and keep communication synced, all in just one click.
Sorry, we don’t have a ready workflow for this combination yet.
Create your workflow with Integrately AI.Simply describe what you want to automate, and Integrately AI will build it for you.
Connect more apps to your Jira Service Desk + Relatel flow
Pick a combination and activate it in one click. Sync support requests, notify teams, and log call records across your stack.
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Slack (4)
Slack (4) +
Zendesk (3)
Zendesk (3) +
Salesforce (3)
Salesforce (3) +
Google Sheets (3)
Google Sheets (3) +
Gmail (3)
Gmail (3) +
Confluence (3)
Confluence (3) R
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When a call is created in Relatel, create request in Jira Service Desk and send channel message in Slack
New Relatel calls instantly generate a Jira Service Desk request and notify your support team on Slack, eliminating manual logging.
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When a request is created in Jira Service Desk, update do not disturb in Relatel and send channel message in Slack
New Jira Service Desk requests update employee availability in Relatel and notify your team on Slack without manual checks.
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When a request is updated in Jira Service Desk, add employee in to group in Relatel and send channel message in Slack
Updated Jira Service Desk requests adjust Relatel employee groups and post updates in Slack for seamless team routing.
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Use Claude to summarise every new Jira Service Desk request involving Relatel calls, update do not disturb in Relatel, and post the brief in Slack
Claude summarises incoming requests, updates Relatel availability, and posts structured briefs to Slack automatically.
Supported triggers and actions for Jira Service Desk and Relatel
Mix and match to build the exact automation you need
Jira Service Desk Triggers & Actions
Relatel Triggers & Actions
What can you automate with Jira Service Desk + Relatel?
Streamline your customer service and telephony operations with powerful automated workflows.
📞
Sync Relatel calls to Jira Service Desk requests
Automatically generate a new request in Jira Service Desk the moment a call is created in Relatel. Eliminate manual data entry and ensure no customer inquiry is ever missed.
📋
Capture every submitted call field and detail
Map all available call data and caller details into your Jira Service Desk request fields instead of basic summaries. Your tickets become comprehensive records for support and review.
🔔
Alert the right support agent instantly
Notify your team the moment a new support request or call arrives. Keep everyone informed and reduce response times across communication channels.
🔀
Route requests based on ticket attributes
Trigger different Relatel employee group assignments or DND updates depending on the request details submitted. Direct high-priority issues to available specialists automatically.
🔄
Keep service desk tickets up to date
Automatically update request comments and statuses in Jira Service Desk as telephony actions and agent assignments change in Relatel.
🔍
Search and prevent duplicate requests
Search existing requests in Jira Service Desk before creating new entries. Maintain clean ticket logs and avoid redundant records for ongoing customer calls.
⏱️
Handle later ticket status changes
Adjust agent availability and update outgoing numbers in Relatel when support requests reach resolution or change status.
💬
Extend workflows to Slack or team apps
Connect your Jira Service Desk and Relatel core flow to Slack or other productivity tools to broadcast updates and collaborate seamlessly.
And much more...
Who is Jira Service Desk + Relatel integration for?
Connecting Jira Service Desk and Relatel helps support, telecom, and operations teams eliminate manual data entry and keep ticket workflows synchronized.
Support operations managers
Helpdesk team leads
Customer success directors
Telecom support agents
Service desk dispatchers
IT service auditors
📈
Support operations managers
You rely on Jira Service Desk metrics to review team performance, but manual call logging delays your reports and leaves team figures stale — with this integration, every new call record populates your service desk instantly and your metrics stay current.
⚡
Helpdesk team leads
You need to manage agent availability and assign incoming tickets quickly, but finding out about missed calls too late stalls response times — automating both apps means every Relatel call creates a request immediately and your team acts without delay.
🤝
Customer success directors
You answer to clients who expect transparent updates on their support requests, but fragmented communication channels obscure progress — this integration means every support ticket and call log stays perfectly aligned across platforms.
📞
Telecom support agents
The volume of inbound customer calls is too high for anyone to keep up by hand, leading to missed tickets and unmanaged DND states — connecting these apps means every call and ticket syncs automatically without manual effort.
🔄
Service desk dispatchers
You depend on upstream call teams to hand over customer details before routing tickets, but manual handoffs cause bottlenecks — automating both apps means incoming call data flows straight into your service desk queues.
📋
IT service auditors
You need a reliable history of support tickets and telephony actions, but manual record-keeping keeps leaving gaps in your audit trails — with this integration, every interaction is logged accurately and consistently.
Did you know?
Our team can create automations for you... At no extra cost!
Tell us what type of automation you want to make?
Why choose Integrately to automate Jira Service Desk + Relatel
Build and manage your Jira Service Desk + Relatel automations with ready-made flows, AI assistance, 24x5 reliable human support, and enterprise-grade security.
1,500+ apps connected
Connect Jira Service Desk + Relatel with email, CRM, messaging, finance, support, and other tools whenever your process needs another step.
20M+ Ready Automations
Start with 20 million+ proven automation templates instead of building everything from scratch. Pick the closest flow, connect your accounts, and automate in minutes.
AI that builds your automations
Describe your workflow in plain English. Integrately AI builds it, maps fields, adds conditions, and even lets you edit it through chat.
24x5 Live Chat Support
Chat with a real person and get reply within 2-5 minutes. No bots, no tickets, no waiting — just real help, right when you need it.
Free done-for-you setup
Tell our team what you need and we will help set up the automation in your account at no extra cost on any plan.
Secure by design
SOC 2 Type II and ISO 27001:2022 certified, with GDPR-compliant data practices. Your data and credentials are handled using recognised security and privacy standards.
How Integrately Works?
1
Select Automation
2
Connect Accounts
3
Automation is ready
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Frequently Asked Questions
How do I connect Jira Service Desk to Relatel?
You can connect Jira Service Desk to Relatel in 1 click using ready templates on Integrately, or ask Integrately AI to build the automation. Connect your Jira Service Desk and Relatel accounts, choose your trigger and action, and let 1,500+ other apps like Slack and Google Sheets sync effortlessly.
Can I automatically create a Jira Service Desk request when a call is created in Relatel?
Can I connect Jira Service Desk, Relatel, and Slack?
What is a good Zapier alternative for Jira Service Desk and Relatel?
How does Jira Service Desk handle request data in this integration?
How does Relatel handle do not disturb and employee groups here?
Can I automate Jira Service Desk and Relatel without coding?
Is the Jira Service Desk and Relatel integration free?
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